Brookstone Terrace

My family and loved one had an average experience. Everyone seemed friendly. We would recommend you ask lots of questions and tour each community well, before committing to a single one.

We chose this facility because it was convenient to my location, clean, and had a nice physical appearance. Also because they had a room available when we needed it. However, we had a bad experience with my uncle, due to him falling in a wheelchair while not being supervised, resulting in his hip broken and they would not accept him back. Was not pleased and had an advocacy to investigate the facility. It is a nice place, clean, but need more staffing. Cannot recommend due to my experience.

Too far to travel for daily family visits

My husband was only at Brookstone Terrace 2 weeks. He escaped from the emergency door on 2 occasions. The second time he was discharged on the spot. I had to make an appointment to get his things the next day. They called a deputy who transported him to our home, even though he has dementia with aggressive tendencies and had attacked me there. And previously threatened others at our community. One of the worst days of my life. Since then my attorney said I could have initiated a lawsuit, as the law says one is to have 30 days to locate another facility after their loved one is evicted. Thus, in my heart, I cannot recommend Brookstone Terrace to others. Personally, it was a nightmare.

Some of the staff (1 or 2 of them) were good, but mostly they were disrespectful and had an attitude! We had private caregivers there to help out, and the Brookstone staff was very defensive. There were a few times my dad was put to bed in his street clothes. He declined pretty quickly once we moved him there, and he passed away in March.

The executive director is the absolute reason we selected this facility. We met with him and he said all of the right things- he was very impressive and developed a lot of trust with us. Within a month we had issues and we never heard from him and he was nowhere to be found. Not only that, he seemed noninterested and he did not seem to care. There were a couple of people who were great and went above and beyond. It was just the management that we had an issue with.

This was not a good fit for my loved one. I would not recommend this place.

This place is definitely more for assisted living residents than it is for memory care residents. They were doping my loved one up to the point that her personality changed drastically when I removed her. She wasn't the same. They should NEVER be able to do that again. They actually lost my loved one in the woods for an hour. Then started sending her to the ER hospital because they couldn't deal with the mood swings she was having.

If your loved one has dementia and medical issues this is not the place you want to place them. After two covid shots and two trips to the hospital, mom ended up with many medical issues. These issues could not be handled by the Memory Care facility. They are continually short handed Resident Assistants (not CNA's) and one Med-Tech at times that has to work the Assisted Living and the Memory Care residents. Short staff caused temporary helpers to be called in........remember these are our family members with dementia..........new faces coming in room to do changes and other ADL's made mom anxious and stressed. "who are these people" those new helpers were not recognized by the residents. Because of mom's medical issues she was left in her room most of the day.

If we could give the overall experience, quality of care and value a cost a 0 we would. What we think they could improve on would to be give the truth about what they will do and what they will not do. We would never recommend this community to other families.

No housekeepers No laundry Very limited staff

My husband was only at the community for about a week before he fell. I asked the staff to please keep an eye on him the day he fell. I do not think they were able to provide him with the proper care he needed. The food was ok and they did keep the community clean. They did not encourage the residents to eat. I would not recommend this community.

She was taken into a place where she was the only one without needing memory care. We didn't feel she was placed in the right type of community as she didn't require memory care services and all other residents at the time did require those services. The nursing staff was great overall and really took care of her needs. Mom really tried to help teach them activities like Dominos when she had time.

Stay away. The problem was a complete lack of communication. You could never get through on the phone line. We had a very difficult time getting in touch with our loved one. After 24 days, we removed him from the facility, and he had lost 15 lbs. We were never able to see him. I know it was during Covid, but they weren't even doing window visits or anything like that. We found out that they never did an intake assessment on him, and we didn't even know at the time that they should have done so. The bottom line according to them was my loved one was not a good fit for them because his Alzheimer's was too advanced for them to take care of him. But had they done an assessment, everyone would have known that. They were specifically a memory care facility, so we didn't understand why they felt they couldn't care for him. They asked that we remove him, and we were glad to do so. They didn't return our calls. Every time we talked to our loved one he was crying. They absolutely would not allow anyone to come in to see him, including outside professionals. Once we moved him to another facility, that facility provided window visits and allowed Medicaid personnel to come in to do an assessment, and the insurance company to come in to do an assessment. And Memory Care of Simpsonville would not allow any of that to happen. My loved one looked like a homeless man when we picked him up. He was not shaven. He was in his pajamas. They knew we were coming to pick him up, and he looked like a homeless man.