Brookstone Terrace

I'm very pleased with them. It was the best decision we made for my grandmother. We have no regrets. I know that my grandmother was very pleased as well. The level of care and compassion that is given there is immeasurable. I can't say enough good things about the staff. They are phenomenal. They were loving and comforting when my grandmother passed away. The food is amazing, and they fed us when we were there often towards the end. The activities leave a little to be desired, but when you factor in the limitations due to Covid, it's completely understandable.

Our experience with Brookstone Terrace was the best, they answered every prayer that we had. We have nothing but wonderful things to say about this community, there is no doubt in our mind we picked the right place for our loved one. Even when my husband passed, they were just absolutely wonderful. Not only did they show him love and care, but every time I came to visit or my family, they showed us that same love and care.

I moved Mother a few months back due to lack of sufficient care where she was. Her present residence has been wonderful and her care has improved considerably.

I would tell others this is the idle place for your loved one. The care they give my loved one is superb. My loved one enjoys the food, and when I've eaten there it has been really good. Some of the activities available are dodge ball using balloons, yoga, and more for the residents to choose from.

The community goes out of their way to make sure that the resident is calm, and they can recognize when a resident is struggling. The communication is good, but I could sometimes use more info. They are quick to return our calls. I would recommend this community to others.

I can't say enough good about Spring Arbor. They have gone above and beyond to help me with my father and his journey with Dementia! They have even given me so much information to help me understand this awful disease! The best thing they gave me was a book titled, "Learning To Speak Alzheimer's"! Anyone out there experiencing this disease right now, I highly recommend getting a copy of this book! It answers so many questions and gives real life experiences. My dad started Spring Arbor in Assisted Living, and a terrific value I might add. But, being his only family member available and my own health challenges with MS, I didn't have any available funds to help with his finances. The team at Spring Arbor was so very compassionate. I had never been through anything like this in my life, and through many searches and facility tours, I quickly received an education! All I knew was my Dad needed more help than I was able to provide him at home, and neither of us could afford it! At my rowes end with many tears, Spring Arbor's staff kept telling me to take a deep breath, calm down, everything would be okay. They made it okay! My dad was there a short while and needed to be moved to memory care! Oh my gosh! That's even more money, which I didn't have! Again, the Spring Arbor staff so concerned about me, took my dad on in memory care to help me! God's angels, is all I can say! Now, sad to say, his Dementia has advanced even more, and Spring Arbor can not supply the level of care he needs now, they just don't have the "extra" staff to supply that. He needs a sitter with him 24/7 until I can find another skilled nursing facility to take him! Of course I would have to pay for that! Since being put at Spring Arbor, I haven't found any more money nor won any lottery! So, again I can't pay for that! Again, Spring Arbor came to my rescue and provided an outside caregiver 24/7 for 7 days hopping to help me till I find another facility to care for my dad!! All I can say is, God is GOOD, and Thank You Spring Arbor! You are truly Angels!

We toured this community on a whim, and we were blown away. As soon as we walked in we knew this was the place for our mom. The feel is indescribable, we just felt so comfortable and at home. We were greeted with smiles, and you could tell every staff member valued us and appreciated us being there. We found out the owner is local and is actively involved which is a rarity. We moved mom in 3 months ago and could not be happier with our decision.

Very nice. Small community. Convenient location. Friendly staff. Residents seemed happy. All on one level. Homey feel. Nice outdoor area. There was a urine smell in the memory care area. We could see Mom living here

While there's a need for more training, guidance and ongoing development for the first line workers, I appreciated the effort of some workers to consistently reach out to residents and engage them in conversation. They need to understand and always be mindful of how important that is to residents and family members, especially when the engagement is accompanied by smiles and expressions of joy. There should be clear step-by-step written protocols on the preparation of residents for bed, early morning preparation for the day, and regular checks during the day when residents are known to be incontinent.

Ok well for the most part the staff are friendly. Not all of them go out of their way to speak. Trying to get someone on the phone is not always the easiest thing.

Rooms are good size. There aren't any amenities other than a couple of courtyards. They have activities that my mom is pleased with but she has dementia and the activities are pretty simple but thoughtful. The activity director does an outstanding job. The staff are attentive and cooperative with most special requests.

I'd recommend to others. The fact that the memory care patients are not locked away from all the other residents.

They’re doing a great job with managing my dad’s dementia. They have adjusted his medication to get the best results from what he has to work with. They’ve responded to my requests for specific care.

It is the cleanest one I have visited. Also, honestly, I have never seen the staff just sitting around on their phones like other places I have visited. The staff is extremely kind. As to food... I know I have been a few times they have sandwiches with deli meat from a package along with chips and canned fruit for dinner. Not appetizing to me. And not what I expect my mother to get fed when paying what I do for my mom there. And activities need to be changed up every so often. Activities is not my wheelhouse, but I am sure there is someone who has good ideas

I'm very concerned about ongoing staff turnover and staff training to provide the best possible care for residents. The generous rating reflects the effort of the facility to deal with industry-wide problems. I wonder if this facility and industry should increase compensation and if that would lead to more stability in staffing and better resident care. Should government step so families wouldn't have to deal with the increasing cost?

My mother is in Memory Care. Has a feeling of home. Staff feels like family. She has been there a year. She has a roommate. Their room has a nice sunroom also. They have a nice large bathroom with a handicap shower. Eventus Health handles her care. They come weekly. I do wish that they had more crafts for the memory care side. Special snacks etc.

Mom passed very quickly due to Alzheimer's (date removed). She was only at Brookstone for 10 days. They were great to deal with and great with mom as difficult as she had become. Everyone was so nice to all of us. It was small, too. Which we preferred. Finally it was not in the city. A plus for us. They really worked hard to accommodate my mom as well.

Nice place they take care of there residents when they have enough of staff working would recommend to others.

Staff is awesome, and yes, I would recommend!!!

Overall we are happy with her there. She seems to be enjoying activities and things that they do there. We picked this community, because it was close proximity to us and availability.