Brookstone Terrace

Mom passed very quickly due to Alzheimer's (date removed). She was only at Brookstone for 10 days. They were great to deal with and great with mom as difficult as she had become. Everyone was so nice to all of us. It was small, too. Which we preferred. Finally it was not in the city. A plus for us. They really worked hard to accommodate my mom as well.

Nice place they take care of there residents when they have enough of staff working would recommend to others.

Staff is awesome, and yes, I would recommend!!!

Overall we are happy with her there. She seems to be enjoying activities and things that they do there. We picked this community, because it was close proximity to us and availability.

I still feel like I am learning this new lifestyle for my mother. My mother is in Memory Care at Brookstone of Clemmons. This facility does have a feeling of home. The food is good. My mother looks forward to her meals. She shares a room and the room is large and has an additional sitting room, which is a big plus. My mother seems happy, well groomed, and her room is very neat and clean.

We picked this community because, we liked the fact that the memory care folks were integrated with the assisted living folks. Good price, nearby location, space available immediately.I would recommend it to other families. My loved one seems to be happy and is enjoying the social aspects.

We picked this community, because it was cleaner, there was more activity, and the meals are home cooked.I have been pleased with Brookstone Terrace plus the reasons listed. I would recommend to other families.

My family and loved one are happy with our experience with Brookstone Terrace. My loved one is very self reliant, and the staff are happy to assist when needed. The community is clean and I appreciate this very much. There are three meals a day for the residents.

My mother in law said some of the meals were great and some of the other meals were terrible. However I did not get a chance to eat there so I am not too sure. With the activities I do wish they had transportation to take the residents to outside events. Based on the experience we have had so far, we would recommend the Brookstone Terrace of Simpsonville community to other families.

My loved one is here and is happy. The staff are good at sending photos of my loved one smiling and this is a treasure for me. The staff communication with the family is good. They have made sure that the family has direct phone numbers to reach out to when we have questions. The food is good, since my loved one hasn't complained. There are three meals a day served to the residents. The chef is willing to accommodate resident's requests. It would be nice to have more activities for the residents to participate in and outside of the community.

I toured this facility. It was too far from home for us, but staff was nice and facility was clean.

When I came to tour, I really liked the location of the facility and felt it was a safe environment. It seems like they always have something going on, they have a calendar with all of the activities provided. Whenever I have questions or concerns the administrative staff are always very easy to reach. They are proactive with covid protocols and they are keeping the residents safe. I would recommend to others looking.

This was a very nice facility it just was not the best for my loved one.

I would recommend the community to others for their loved ones. The staff and their caring nature stand out to me. It would be nice to keep seeing the updates coming to the community.

We chose this community because of the location and they only allow 14 in their Alzheimer's unit, so we like the ratio, it is more individualized care and every morning they do their hair and nails. The room sizes here are very large, they have 2 to a room but they are spacious. I have not eaten here but my mom seems to love it. Since COVID, we are able to make appointments and have porch visits Tuesday-Saturday. My favorite part about the community so far has been the care she receives, she seems happy every time we see her. When we could go in before covid, we could interact with the residents and they seemed happy and they all got along.

Offers a farther location with acceptable care in an older, smaller traditional assisted living facility. Provide more tiered care levels.

Nice Assisted living and recent renovations to Special care/Alzheimers unit make it nicer. But still a marked difference between the two sides. Mom has lived on both sides and we are happy w/ her placement. They try to meet the residents' needs and are willing to go out of their way to accommodate if possible

Clean and beautiful facility. 1 CNA per 10 patients. Assisted living section was very desirable but alzheimer's care side did not as nice as Mallard Ridge. This would be my second choice.

When I first put my mom there they had enough staff and they were attentive. That changed as they got more residents. They don't have enough staff to watch the residents. However its like that at most communities.

They are under staffed. The staff does not interact with residents, stand offshore, it's just a job, 60% of the staff are good, 40% do as little as possible. A great deal of turnover. If they come and get my loved one they will participate they do that 50% of the time. They are reactive and proactive I've been told that all assisted living facilities are in the same boat, the staff pay is low for a difficult job, limited labor pool, more emphasis on bottom line less on quality of care.