Brookstone Terrace

I would give 5's for all categories except 4 for food and 4 for activities. When my parents first moved there, there were occasional bus excursions, but they stopped, and my mom especially needed a change of scenery. I would add that the staff communication was amazing. And the love and compassion that all of the staff showed for both of my parents (even though my mom didn't appreciate it) was good for my soul.

Brookstone Terrace of Simpsonville was the 3rd facility my mother tried, and from the moment I took my first steps into the building I knew it was the right place for my mom. It is a clean and beautiful facility full of natural light, beautiful hardwood floors, and quite spacious common areas. All of the residential rooms are large and equipped with a lot of small features I did not expect (automatic lighting for the bathroom areas, furniture if you need it, a thermostat in each room, ect.) The fact that BST offers a mixed residential environment between those just needing assisted living and those experiencing dementia meant that my mother got to stay in the same place, her same room, with the same group of friends as her dementia progressed. This was both a blessing for her, and for myself as the consistent environment was a comfort to me as well. The activities program is amazing, and seemed to really provide something for everyone. My particular favorites were the crafts, as now I have many mementos made by my mother to display in my house. Keepsakes I will cherish forever! My mother's dementia developed alarmingly fast, and I felt I had a lot of support from staff to navigate and process all of the cognitive changes my mother was going through. Furthermore, when it became clear that hospice care would be the best decision for my mom--the Brookstone Terrace Hospice team was able to step in and provide care seamlessly. Mom did not have to move rooms or facilities. Keeping a consistent environment for her felt important and I knew it added to her overall comfort. The BST hospice team is just as wonderful as the regular staff--and both teams worked in unison together to provide around the clock care for my Mom, especially at the end of her journey. By being at Brookstone Terrace of Simpsonville so often over the past year, I have made deep connections with many of the staff. I feel I gained two sisters between [names removed]--as well as an honorary father (the chaplain [name removed], who I now call my South Carolina Dad.) I got to meet many of the other residents, as well as their families--making it feel like friends and family were around every corner. While heartbreaking to have lost my mom, I am so incredibly thankful for the dignity and quality of life Brookstone Terrace/Simpsonville worked hard to provide her. They truly took care of both of us--mother and daughter.

Needless to say, we were very pleased with Brookstone Terrace! Nursing staff was awesome, whoever was available to help a Resident did so. Many times, a CNA not assigned to my father in-law gave him care. They Worked as a team. I worked in the geriatric health care setting for Over thirty years and never saw this!!

Very clean place well laid out most courteous and professional staff you will ever meet. Kept me informed on everything. Lots of things for Entertainment all the people seem to enjoy it seem like all enjoyed the things they had going on the food everytime I was look very good everybody seems to enjoy it.

I'd say 5 on everything except maybe food. Not that I ever ate any but at one point my mom was supposed to be given finger food because her eyesight was pretty much gone so it was hard for her to use silverware yet when I'd go in there it wasn't what I'd call finger food. It was like raviolis They were very caring with her and at least what I witnessed treated the patients with respect and patience.

My husband has a nice private room and bathroom. We have been encouraged to bring personal pieces of furniture and pictures to make him feel at home. The staff have been extremely nice and caring to both of us.

My dad was admitted post admit for encephalopathy. He was wheelchair bound, barely coherent. The team at Brookstone set me at ease that they would care for him and that I had nothing to worry about, and they kept their word! PT/OT and primary care the nursing and activities staff is second to none. The administration so caring and collaborative. The facility is stunning. I slept well knowing he was in good hands. I am forever indebted to the team here. And they will forever hold a place in our hearts. My dad recovered, better than ever imagined under their care. And if/when he needs AL care again. I’ll not think twice of where to go!! We love you all!! You were there for us in our darkest hour. And because of your support and guidance, we achieved outcomes never imaginable.

Overall, extremely pleased with the facility. Its Small size is a great fit for my mom. We looked at more expensive, fancier places with more amenities, but would choose Brookstone without a doubt, even if the cost for all facilities was the same.

They were superior to the places she stayed before then, here, and in Washington. [name removed] needed Memory Care and Brookstone excelled in their treatment of Memory Care folks fully without constraint as part of the community. Have you visited locations where the Memory Care was a split out section that was locked, darker and very unappealing? Brookstone is unique in fully integrating them in the overall community. No question this was better

This was a great place overall. They had lots of fun activities for the residents. One of the few complaints I have was about the food. It left a lot to be desired. I highly recommend Brookstone Terrace of Thomasville.

I like the smallness of the memory care center. I like that there is a door that keeps the regular residents from the memory care residents. Everyone is friendly and knows family by name. It is nice that I can go to the people in the facility and express my concerns.

My mother was a resident at Brookstone Terrace. First and foremost, the staff were excellent. The communication from them was extremely helpful, consistent and they could be reached anytime day or night. The facility is always clean. They are constantly cleaning and tidying up the rooms. My mother's room was always in order and I never had to ask for anything to be done. Brookstone Terrace should definitely be at the top of your list for consideration. Ask for [name removed]. He explained everything and answered all questions. I highly recommend Brookstone Terrace.

I had to find an assistant living facility for my mother in law. I visited about 10 different facilities and kept coming back to Brookstone. Suprise visits. The staff, residents and visitors were a joy. I looked at the activites calender and it was full of activities for the residents. My mother in law was a pistol the first 2 months she was there. She, had lost her husband and was living at N Topsail Island. We had to bring her closer. She has decided that I made the right choice

My mom was doing poorly in another facility and had lost her will to live. Since we have moved her to Brookstone Terrace she has improved so much and has become her old self again. She feels loved and cared for and told me that no one has ever been mean or cross with her. We could not be more pleased with the loving care she is receiving there.

The caregivers are incredibly attentive and caring for both of my parents (both are residents). The directors are extremely supportive, and they are quick to respond to questions or concerns. Love it!

Dad has passed this year, but Mom is getting excellent care. After his passing they worked with us to make sure we could afford having Mom there....she has a roommate now and all is ok

The staff make Brookstone. They all knew my dad and treated him with dignity. The onsite RN gave us comfort with his knowledge. I wish they had a location in the Charlotte area. Thank you to everyone at Brookstone!

We chose Brookstone Terrace of Woodruff because of the value for the money as well as the way they communicate and work with you. The staff have a personal relationship with the family as well and really get to know everyone.

What we like the most about Broostone Terrace is that the staff are very friendly, it is a clean community and the patients are well kept. We would absolutely recommend this community to other families who may need a place for their loved ones. A Place for <om made the entire experience easy

[name removed] was exceptional in his role of helping us with all of the paperwork and specifics of moving in. The facility is always clean and the staff are consistently interacting with residents professionally and with care. Communication from behavioral health, PT, NP, etc. is always timely and thorough.