Avamere

My mom didn't like Gilman Park Assisted Living at all. I just didn't have enough time to get to know everyone there. She was only there for about 2 months and then passed away. [removed]

The food there is terrible. The food that they had was just horrible. And there is also not enough staff at Emeritus at Sandia Springs either. And that is pretty much all I have to say about the place.

Crappy. [Removed]. Poor service.

Our loved one did not have a good experience here. The community did not follow through on a lot of things they promised during the sales phase. One is example is that the community claimed they had an apartment available for family members to use for a few days if they wanted to come for a visit. A week after moving in he tried to reserve the room to have some relatives come for his birthday the community told him that service was no longer available as they had filled the apartment. They also had problems with the dining service, there never seemed to be enough food. Nearly every meal they would run low on some portion of what they were serving, sometimes even the entrees! They also felt like the staff were not very friendly or welcoming, and no effort at all was made to introduce them to the community, and it was hard to get a hold of staff members to answer questions.

They seemed to think that we would be able to qualify for some financial help. It turns out they were wrong, and that is a really expensive mistake for us. I kind of feel like we were intentionally misled. They were really good before, a few years ago. They have since been bought out by someone else and it was so much better before. The back area with the memory care is not clean. They don't have enough staff, and that is very obvious. They only have 2 people for 25 patients, and they are always losing my mom. It has not been a good experience.

I don't get a chance to visit often myself, but from what I've heard from my loved one they have a lot of areas they need to work on. To start, she has been very unhappy with the food. They are also very slow to respond to the in-room call buttons. She says that the staff are all very friendly, they're just overworked and understaffed.

The only good things about Oak Park are the caregivers and med AIDES. The director and other management are standoffish – do not interact with residents. Food is mediocre and slow service. For the price my mother pays ($ 7700 per month), I expect more …

I am very disappointed in the administration at this community, they have poor communication with me and are very disorganized. They do not take responsibility for there residents and often do not tell me the correct information. I have had many conflicts with them and hope to see improvement in the near future. Another thing I am concerned about is the lack of staffing they have at the facility. They are supposed to always have at least three workers on for the day and I have yet to see more than two. They have 30 people in there memory care unit and need to have more staff available to be available to help the residents.

Well very poor communication w admin. Huge price increase without notice. I know head admin got let go. Hoping for a new admin ready to work. My dad is in an unassisted cottage. Gets very little for the crazy price!

If you are independent, come to this place but if you require a lot of assistance- this place isn’t for you. Workers WILL ignore you for period of time even if it’s emergency. Foods are decent, living space is decent.

My wife was able to get out of the lockdown Memory Care facility around 2:30 one morning in Dec with light weight clothes, no shoes and temperatures in the teans. We found her sitting in a car across the street five hours after she got out. I don't think she ever recuperated from that experience as she passed away a month later. I would not recommend this facility unless they fixed their problems.

My loved one was previously a resident at The Oaks at Lebanon and we did not have a good experience at this facility. The cleanliness was good. The friendliness and activities were okay. The care services and ultimately the value for cost, however, were terrible. My loved one had many issues at this facility. Individual Care/Assistance was not great nor timely when needed. There were issues with the kitchen and the food. Overall, just not a good experience and I would not recommend The Oaks at Lebanon to others.

The other review is accurate. Staff is undertrained. Good luck if you're in pain. If you push the button for help with anything, you'll have to wait at least 45 minutes to get it. There are only a few employees here that actually care about the patients needs. The food is awful. They advertise snacks that are never available. Aides are always on their phones or sleeping on the job.

Management here has been horrible for over a year. I have a family member who resides in their Memory Care unit. They haven't had an Administrator for over a year and it's been a complete disaster. I've complained to the Med Techs and caregivers but it seems like they all feel the same way and not knowing who to ask for help. The food they are served is horrible. I encourage any of you that are interested in this Memory Care to spend at least half the day here and eat the food. You will notice how hard the workers work, how horrible the food is, and how management does not step foot in there. They recently hired an Activities director who does not spend more than 2 hours of the day with the residents. She also picks and chooses who she talks to. An email has been sent to corporate for [name removed]. I will update if she responds. The problem here is management. Not the workers. The staff is wonderful and caring. It's probably the only wonderful thing about this place.

The communication was not good and no follow though we believe it was due to staff loss issues. We couldn’t get a call back from anyone in the community. We believe it was just bad timing and not the right fit for mom. But I have been told it is a good facility, just our personal experience was bad.

This place was ok. At the tour, they did tell me that they had a 2 week waiting period before move ins. That wasn't an issue for us, but after putting us on the list they never ever called us back.

We always tell people that if we could move, we'd move tomorrow. The food is absolutely terrible, the people are all very old and because of that there's not much activity. You have to find something to do yourself. The food is not attractive or good looking, it looks like blobs of this & that. It's very repetitious, and doesn't taste good at all. We end up leaving a good amount of food on our plates and while leaving out of the dining room we notice that others do the same too. In regards to our apartment, I can't complain about that. We have a 1 bedroom / 1 bathroom, with a little balcony. We also have room for our TV which is a good size. I've had to put in a couple maintenance requests and they will come. Sometimes it's very quick, and sometimes you have to wait a little. The longest I've personally had to wait was a couple hours. There aren't many amenities offered, but they do have a bus. So, once a week (if you're quick enough) you can sign up for an hour long scenery drive and they usually take about 12 people - but that's all they really have.

My husband was there for 4 months. The care was awful. Bathroom was always dirty-bed was soiled. Management would not do anything about it unless complained. Short staffed. Food was cold.

My parent pays out of their pocket. You advertise gluten free food and yet it’s never available. Rent goes up but the care goes down. Dining staff is poorly trained, 1 housekeeper that is a wonderful gem..and she cleans the entire place herself. Staffing is terrible. Long waits for the food…over 45 minutes and the food is not palatable. There is no dietician on staff. Seniors don’t need sandwiches at every meal. They need real food with properly sized portions. My parent is definitely not getting what they pay for.

This community was the most filthiest place that I have seen. the staff were nice the management was not. Please do not take your family or animals here. The staff that help with the residents were great with us.