Avamere

Just moved my mother out of this place. She had lived there for 4 years without any problems. A new corporate administrator is now in charge and the place has gone downhill. Many good staff were fired for unknown reasons, many are now quitting as well. The caregivers who are left are overworked and exhausted. Call lights can take up to an hour or more before answered. Talk to your local home health and hospice nurses for advice on good places for your loved one. Physical therapists as well. None I've spoken to would ever place a loved one here

Very depressing place -98% don't smile they all look so sad. I wouldn't send my worst enemy there. My very good friend was there she became so depressed almost immediately. As far as activities not too much going on except bingo and a few others. My friend had jewelry, money purse with all her IDs cc and cash disappear along with half her clothes and even a picture of her brother that I personally hung on the wall it was kinda big. Her linens were filthy and so were the statements of acts. They lost a check and wanted to charge her $250 and then serve her with an eviction and then take it upon themselves to take her to see these group homes (private house) where 12 people shared and 4 to a bedroom with out notifying anyone. They gave her bills with no detail as for what the charges were for and when requested still never produced. I got her out as fast as I could and she is living with me. Its nice to see her smile again. what a nightmare Dont punish your loved ones-dint send them there

Don't be fooled by the nice furnishings and the good food. A skilled nursing facility is only as good as the care givers it employs and most of the people working at the Pearl should not be taking care of anyone due to their lack of caring, incompetence and laziness. I received absolutely terrible "care" while staying here for 12 days. (A handful of RN's and CNA were excellent, but were far and few in the sea of incompetent ones.) (One nurse ripped an inch of my skin when changing a dressing, saying that ripping skin is just part of removing dressing. Another nurse failed to answer my call button for 35 minutes when I needed to go to the bathroom and only came when I called the front desk on my private phone after googling the Pearl's phone number on my laptop. I was told that in the future I should just have an accident and that they'd clean me up afterwards! When getting me ready for bed, another nurse left me uncovered and practically naked with the air conditioner blowing when her shift was over. She announced she had worked 4 minutes past the end of her shift and that the next shift would come in and cover me with a sheet and blanket and walked out the door. I lay there freezing for 25 minutes before the next shift came on and finally covered me. Aside from these major breaches in care, call buttons consistently went unanswered for 10-15 minutes (they assured me they have 18 minutes by law to answer a call button!), my pain meds were routinely delivered late (again they have 45 minutes to deliver meds before they are considered late), food was served cold, and so many other small things happened I can't even keep count. At the end of the stay, I was assured by the director of nursing that while she had reprimanded those who treated me so poorly that she stands by her staff and the exemplary qualify of care that the Pearl provides. The problem actually lies with me. They had done a poor job educating me about the actual level of care to expect and that my expectations were just way too high--they couldn't possibly ever provide me the type of care I had been expecting. Since they pretend to be a 5-star care facility, I was surprised to find out that they actually strive to provide only the state minimum mandated levels of care, and that they do. So, if you are looking for dismal level care at a premium price in a beautifully furnished institution, the Pearl is the place for you. If you actually seek excellent or even good care, run far and fast from the Pearl, since you will not find that here.

would give less than one star if possible. My mother was a client of Mountain Ridge and had terrible care. She was given the wrong medicine on two different occasions and ended up being hospitalized because of it. I live many thousands of miles away and I flew in to see what was occurring. I ended up staying with her at the facility for over a month. During that time what I saw was appaling and criminal. The staff at night would dissapear to go out with their friends. Once a client fell and bled profusely. I heard her screaming and I had to call an ambulance because the CNA on duty was out with her boyfriend! (She was NOT terminated or even reprimanded). On another occassion, a newer male patient [removed] a long-term female patient and she ended up [removed] a month later. He was [removed] and subsequently removed. But again, this happened at night and there was no one around to help the poor lady. <br />Needless to say, I removed my mother to another, more appropriate setting. With that said; the neglect I personally witnessed was nothing less than criminal. Particularly for those too infirm to complain or to get help. These people are dangerous and although the facility is nice and well cared-for; I can not say the same for the clientele. Don't risk it!