Avamere

I have lived in the town for 50 years. I like it here except I have no family here anymore. If a friend asked about this community of tpeople and the building I would say, its nice and the people are good. I have made some new friends.

Need to be persistent with management staff about move in transition information and medication and physician transitions

My dad was previously a resident at Avamere at Cheyenne. I will say, Avamere would be a great place for someone that has full mobility. We were assured before placing him there that they would be able to handle full care (which we paid for). The care was not provided. He was on hospice and my sister and I oversaw his care. They have had a lot of turnover with staff and that can be a problem. For the most part, the caregivers were all very kind and treated my dad good. The residents seem to like it there. I think, with our situation, I should have researched group homes for him.

Good caregivers, especially [name removed]. [name removed] in front office was very helpful as well. Unless one is going to have lunch with a loved one don' t visit during mealtime. The caregivers are very busy then. When my time comes, this will be a good place.

My mother went into Avamere with the ability to walk and take care of her toilet needs on her own. She contracted Covid and she was isolated in her room. Although meals were delivered to her room, she has severe dementia and did not know that she should be eating or drinking. She was essentially unsupervised in her dining, which her doctors have indicated may have caused dehydration, a-fib and rapid heart rate leading to hospitalization.. Eventually during her isolation, she became dehydrated and developed enough problems tshe was hospitalized for 13 days. Upon her discharge, she was unable to walk, was confined to a wheelchair, and she was essentially incontinent. The staff has been very good trying to work with her to get her back to walking and doing things on her own, but she is a much different patient now than she was before she was hospitalized. I think the staff has had a few challenges in changing their schedule to accommodate her increasing needs. But I must say, they have done an exceptional job in trying to accommodate her. The process continues and we're hoping for good things. Activities - No opinion since my mother doesn't usually participate. The basic room and board is fine. However, with my mother's increased needs after being hospitalized (see above), the added costs mount up very quickly and make it nearly cost prohibitive to stay at Avamere. I am paying much of her monthly cost out of my pocket, and I would like her to stay because of all the good features of Avamere. However, I have my mother's health care professionals telling me to consider moving her to skilled nursing or memory care, since they do not believe Avamere is equipped to handle it. I am trying to keep her at Avamere as long as I can because I have developed trust in Avamere so far.

I've had a difficult time getting information on her care points. However, based on the experience we have had so far, we would recommend Ovation Heartwood Preserve to other families who are looking for a place for their loved ones

Ovation Sienna Hills is a very friendly , beautiful modern facility, very clean and well maintained, they are short staffed so the every 4 hour safety check of each resident was not happening consistently , management is aware of this and are taking steps to improve. Most residents are happy with all the variety of activities. Unfortunately my mother does not take advantage of all those activity opportunities. I would recommend this community to others.

The facility is clean and has a pleasant atmosphere with beautiful decor and great color scheme.

The community was newer and staff was eager to help. We did virtual tours and [name removed] liked the layout of [removed] apartment better. It was more convenient to where both my daughter in law and I live. Kind of in the middle. After we made the decision, an acquaintance of mine told me his mother was in Avemere, and since Covid things really changed there and he wasn't very happy.

Go in with realistic expectations. The staff is caring and patient, far more than others in Bend. The facility may be older but it's nice, clean, and the support and compassion of the staff (from the very to on down) make this an exceptional experience in such a stressful phase of life.

My loved one was a resident at this facility for about 6 weeks. The staff was very helpful. My loved one liked the food. The cleanliness and friendliness were good. I would recommend this facility to family and friends.

Our family had an in person tour with Aspen Ridge Memory Care and overall we did think based on what we saw - it was a very nice tour experience but it was just not going to fit all of our loved ones needs.

My loved one is a resident here and things have gone well so far. I really like the facility. The staff takes great care of the residents and are very much on top of things. They're constantly on the go and are really attentive to the residents. They read to my loved one every evening and have a good variety of activities. Administration is very on top of things here, as well. It's a good atmosphere here and the food is good!

Avamere at Cheyenne is better than most places I've visited in the last two years. They are building a new wing that should be opening soon. The only problems we've had are the debit mix-ups that we have finally solved. Just keep an eye on the billing.

We picked this community because it was recommended, location, and the people. I like what they are doing with the activities. They could improve on relaying contact information. I would recommend to other families.

The interaction with the staff has been good. There has been a lot of turnover with the kitchen staff, so there is room for improvement with the food services. They don't have a regular commited plan for the bus services, so they need to consider a back-up plan. It's a safe and clean community, and they have been helpful to my loved one.

Everybody is friendly. My loved one needs minimal help, but what they do help with, they do very well. And they have a variety of activities, so there should be something for everybody there. I would recommend them to other families.

Overall, I'm very pleased with this facility for dad. My only suggestion for improvement would be the food. It's often served cold. I'm not sure if it's because they take orders and get behind, but I'd like to see that get better. Housekeeping is once a week, his room is always clean and bed linens are changed weekly. Trash is taken out daily. The staff has been very kind and helpful. Communication with the family is good. I would recommend them to friends and family.

[name removed], who led our tour, was great. She took the time above and beyond to explain not only about Avamere, but also about other places and what we should look for when touring. She was open to our questions even after the tour, whatever we needed, whether we went with Avamere or not. She still keeps in touch with me, which is great. Ultimate for my family member's needs, it was not a fit. They had a smoking section that was off-putting to him. And they also had a smaller elevator, which made him a bit claustrophobic.

I have lived here many years in the assisted living apartments. Love working with the young care givers. They are all so nice. I also like interacting with all the other residents. I took on the roll of "paperboy" delivering all the newspapers. A great way to meet all the residents.