Ark Post Acute Network

40 yr building, not much outside scenery, however rooms are large, bathrooms were outdated cast iron tub would need a cut out for a walk in tub. Sitting & dinning area cozy with sunlight coming through like a natural court yard. Cost not to bad, however, only a 30 day term so price could rise every 30 days if they wanted. Friendly staff, fairly clean,central air/heat,emergency pull chord, stove/oven range and refridgerator. Room could use afresh up on paint. All & all not to bad.

Facility is old and shows its age completely. Staff was very friendly and approachable. There were almost no residents out at the time I went.

Overall place need new Administrators. Old enough to care about how patients are treated. Make vitamins more enjoyable, Animals on Assistance for themselves and others to enjoy. Nurse does not help enough and airs don't care if food is served cold nor does administrative. Overall it is not the Place for older adults to me. Very boring. Young administrative Does not know-how to run this

Overall not a good place. The food is terrible and there really aren't any activities.

My loved one was a resident at Lafreniere and the experience was terrible. I would not recommend this facility to others.

No memory care given at this place. All about the money. Will move your family member in even if they don’t qualify for assisted living. Lots and lots of falls and surgery due to lack of attention from aids and day nurses.

If you are looking for a facility straight of the Twilight Zone, this one is for you. I was mortified and disgusted. I felt so awful for the residents. Upon arriving, I was greeted after about 3 minutes with "you need something?". I was there for a tour. First strike. After entering a locked facility, with dirty keypad and door, we were led past the kitchen. At 3 pm and dinner coming shortly, the dirty dishes from lunch (complete with leftover food) were piled up on carts lining the hallway outside of the kitchen. Strike 2. All of the bedroom doors were filthy. The area around the doorknobs were brown. The bottom half of the door was layered with dirt, I assume from shoes. Strike three. I would be interested to find out what type of bacteria etc. is growing in this place, not to mention "other things". For daily activities, all residents were piled into a small room with a tv. It was warm, and smelled of body odor. The room we were led into so that we had an idea of layout, etc. belonged to one of the residents. Again, musty smelling, unmade beds, and disgusting. If there was a strike 4 and 5, this would be it. Could not wait to exit this place!!!

This place is a complete lie no of this Therapist Visiting Podiatrist Homecare Onsite 24-Hour Awake Staff Visiting Physical Therapist Nurses on Staff Visiting Nurse Visiting Speech Therapist Medication care managers / Medication Technicians Nutritionist / Dietician IADL Assistance Full time activity director is right don't none of these people come here the Director of the atrium is a complete clueless about this building they work they employee to hard and don't pay them enough money the people at the front desk don't no nothing and the bookkeeper don't no nothing but how to ask for money I ask them about the Internet for my mom they told me they don't supply Internet for my mom I'm paying 3000 damn dollars and I can't get no internet for me I love the nurses if I need to no anything ask them because the people in the front don't no nothing don't bring your love ones to this place the cna and pca are the ones who need to be paid more then the people in the office thanks to the pca who took care of my mom I would pay y'all millions of dollars to you y'all but I don't have this place lie get rid of the receptionist and the two women in the office they don't make this place feel good

It took a long time for them to get back to me so if that’s how they potential residents, I can’t even imagine how long it would take for a resident. They couldn’t answer any questions on even things like when the food was served.

My experience started out fine,but went down after awhile. Their issue is being under staffed, and I think the Pca's are not well trained with all aspects of of dealing with dementia and Alz. this means taking the good as well as. The very difficult of all resident situations. They really need to have more compassion in their work. It's not there.

This facility needs some work!

I toured Lafreniere Assisted Living and Memory care, and I told my advisor with A Place for Mom that if you want to be depressed, go there. To give a little background: the property is not well kept, the grass was not cut, and the sign for visitors was covered with overgrown grass, so that was not welcoming. The person who scheduled my appointment was not there to meet me, they left. When I called to tell them I was running a little behind, they didn't tell me that the lady wasn't going to be there. When I got there, there was a random lady who gave me a "tour", and it was subpar. She couldn't give me a copy of their price range. She said, "you can't have this sheet, but I can copy the price sheet for you", which was weird to me. I didn't like it all, some of the employees were on their phones when they were supposed to be helping residents eat. I even called a friend and said my daughter is 13 and when I get to this point and if she mentions this place, please don't put me here. That's how impacted I was by this place.

Proper health department guidelines not followed for patients with C Diff. My dad has C Diff and has continued to get it in this facility. He has not been put in a private isolated room. Nurses are not waring gloves and gowns when caring for him. So, it can be transmitted to other patients. A member of the staff had it as well. This is the thrid time this year.

This place is the worst for residents !! NO NURSE ON PAYROLL . It is ran by CNA and RMA. The food is like prison food. No selection, no variety. They have the same bland meals every other day. If the staff wouldnt eat it then your family member shouldn't either. They don't have an activity room or any other rooms designed for memory care. This place is under staffed and overworked, and they don't even receive a break for lunch , even during 16 hour shifts. The administrator is terrible and rude towards our family. Also the residents do go on public outings. There has been 9 admistrators and 8 directors of nursing since it opened in 2017. They need alot of work in this building and in the corporation of carrington.

Horrible place to bring your loved ones. Administrator has told residents numerous times she didn’t have time for them. She is very rude and disrespectful to family especially employees. Save your time and money because you have to pay for everything except toilet paper, paper towels, laundry, meals is the only thing they provide for the thousands you spend. Highly unreccomended. They paint a pretty picture but lack the care they instruct employees to act like they are giving during tours.

Our family was displeased with care our loved one received at Colonial Care Assisted Living. He had been there for 4 years. Below is recap of review: 1. Asked aide to place meals on bedside table, not on dining table, where resident was unable to walk over to reach. This was done some time but not always 2. Resident was not changed every two hours as originally stated. 3. Almost every day he had soiled bed sheets to be washed but they were not washed until a set time giving room a terrible urine smell. Family member had to take home and wash because of smell. 4. Fell 3 times. 5. Asked aide to change bandage on his left arm which he injured when he fell from bed – no one ever came to change bloody bandage while we were there. 6. His room frequently smelled of urine when members of family arrived to check on him because wet clothing and bed sheets were put in a clothing basket and left there until the employees washed only on certain days. 7. On two separate occasions, meds were found that had not been taken a. One was on bookcase headboard b. Another was in bed sheets on another occasion 8. Found journal where last blood pressure taken was recorded in January 2015. This was in June 2017 when journal was found on side of the apartment range. 9. When visiting one Sunday, we found the resident’s bed was totally wet with urine, as well as all his clothing. My family and I changed it all. 10. 84 year-old resident was left to sleep on bare, wood floor all night because aides said he refused to let them pick him up. We do not know how he got on floor from his wheelchair. 11. Family was unaware he had not seen a doctor at facility for some time until family made an appointment for him to see a doctor outside the facility. 12. There were four different directors in the 4 years the resident was there. But in all fairness, the present director, [name removed], is desperately trying to run the organization better than the 3 previous had done. 13. No one in the family can recommend this facility to anyone who really cares about their loved one.

I have mixed reviews about this place. My aunt lived there and recently passed away. My issues were with certain aspects of this facility. The first is the bookkeeper, she has NO clue how to balance funds. At the beginning of every month there was always a billing issue, my aunt would send me to the office to pay her rent. The bookkeeper would NEVER leave her office to speak with me, she would converse with me through the receptionist who looked completely overwhelmed at times. The last time i went to pay the rent, there was a questionable charge so i went to the front desk and the receptionist went into the bookkeepers officr and told her that I wanted to speak to her concerning the rent, I HEARD the bookkeeper say to her FIND OUT WHAT SHE WANTS IM BUSY. So the receptionist had to walk back and forth between us passing messages for about 10 mins with my financial information being broadcasted. None of the caregivers stood out. The administration is really nice, i feel like she is there because she truly loves doing what she does. She's compassionate and caring and always walking around assisting residents.

I gave this place a good review earlier and now I want to take it back. They charge you 2k a month for literally nothing. They talk up a good game and say how they do all these things...and they do little to nothing of it. In two months, they cleaned the apt once...it is suppose to happen weekly. They refused to clean the bathroom. My 70 yr old mil had to clean her own bathroom. She might as well get her own apartment. They give little to no care in assisted and can't even help an old person who weighs about 140 lbs off the floor when they have fallen without hurting themselves. Seriously? What the hell are we paying them 2k a month for? What part of assisted living do they not understand. My mil could get a regular apartment for half the price for all the "assisting" that she is getting. And as soon as the lease is up, that is exactly what we are doing. Oh and to top it off, the director told a man dying of brain cancer that he had an attitude problem and had the choice of being kicked out or sent to a psych ward because he had fallen and did't help the ONE aid who came to help him... to lift him up... He didn't help her to help him off the floor. He was dead weight. Could it be that he has no balance and was afraid to move? The director admitted he had not fought against being helped up...he just didn't help either. So he needed to be in a psych ward... are you freaking kidding me??? They seriously need better administration for the assisted living part of this place.

The Atrium quoted me a price of $3000 as a a flat rate for care for my mom being fully aware that she needed assistance will all daily needs. Then after 3 wks thy decided I needed to pay $1000 more because hey hired an overnight sitter for her without my consent or approval. They suddenly decided that the prescribed CPAP for her sleep apnea, which she has used with no issues for 3 years, required an overnight sitter. When I fought it, she was sent a discharge notice. So I complied because it was too much trouble to move her after our cross country move and new job. Then last night one if the workers at the Atrium put the CPAP mask on my mother and thee was no air flowing through it. Thankfully I checked it and they corrected the problem. I am looking for a new facility!!! I do not recommend this facility at all! Always seem short on staff for memory care unit! Another time I went and my mother was in her room throwing up and I had to go room to room to find a worker to help her. Another time a worker let her slip out of her wheelchair into the floor while the worker was holding a puppy in one hand instead of using two hands to assist my mother. Sketchy administration and poor patient care!!!