Ark Post Acute Network

The Pines Retirement Center could improve on a lot. The Pines needs to be more attractive when people come in. Needs admission with smile so people feel welcome. Needs Social Work that's helps people. A consular to talk with people to help them express needs.. All works on floor needs different uniforms with name tags to know who they are and what they do. Have works standing around not doing anything wasting time and money. Admin needs less paper and listen when someone wants to talk a minute with him. Activities are in bad shape. it needs to include everyone and give paper in morning to remind ones that are able to come. They love Bingo that lasts awhile and get small prizes. This opinion is mine plus about 10 residents and hope it helps to improve.

overall favorable

Our family had an in person tour with Holly Court Assisted Living and the tour experience was just okay, the price was comparable to what we'd been paying. the rooms were kind of small and they had a strange layout.

Lafreniere is an okay place for the price paid. The staff needs improvement in dealing with people. Poor customer service. Poor attention to tenants. Mom says she's okay. She has made some friends.

Good community, didn't feel like the right fit for my loved one.

It's not the best and definitely not the worst. They are eating sandwiches all the time or the food is not cooked right or overly spiced. Sandwiches for lunch and dinner seems like too much. They are short staffed. They are having trouble finding anyone to come to work. Some of the staff are absolutely wonderful. They treat her good. The management staff seems great and very on top of things. The maintenance man has the best attitude I have ever seen.

This is a great value for the money and the convenient location with a number of amenities at this community. They have all sorts of activities like onsite bingo, trips to the casino and more for the residents to do to stay busy here. The staff are very caring but there seems to be a lot of turnover right now at this community. The tour was good and they gave me everything that we needed. It was a great experience and we choose it over a lot of other locations due to the tour and caring staff.

Based on my tour...The staff is very nice and knowledgeable, Newer facility, Small ratio of staff to residents, okay activities(music could be more diverse) Very expensive with no additional amenities/care. There was an unpleasant odor

They advertise that they go and check on the residents every 2 hours and that wasn't happening. This is a nice place if you are more independent, if you need any assistance at all this isn't a good place for them. They have lots of activities like the music and they let you bring in your pets. They have restaurant style dining. The gal in the salon was nice while my Aunt got her hair done. It is really close to family so we could go visit often.I would recommend this place only if you can get around.

My brother was very excited to be moving here.We had invested time moving his furnishings in however right before he was scheduled to move in he fell and broke his hip. He had to spend time in the hospital then onto the rehab place for an additional time. The staff at The Atrium were extremely understanding and nice at the time.

The location appeared to be an older building than others we had previously toured. I think an investment in some area is warranted. The inside looked as old as the outside. The staff was very nice and friendly but because of the appearance of the decor, it just gave a feeling of an old time nursing home.

My mother has recently made the move into this community and she is really enjoying her self for the most part. She enjoys participating in a few of the activities they have available and loves the bingo with her friends. They chef does a great job with the meals and makes sure that all of the residents have well balanced and nutritious dinners. I would recommend this place to anyone interested.

We are at day 10 of my mother in law's stay @ Colonial Care. My biggest concern is there is no communication with the direct staff caring for her. I have made numerous calls & left messages with only one call being returned. Some things don't seem to be as was told to me during the initial visit & interview of the facility. I hope this makes a turn around very soon, if not, I will be removing her from that facility,

It was a little rough at first, but the care is better now. It's definitely better than it was at the last place she lived. It's also less expensive. So we get better care for less money.

I think that they don't really have anyone in charge to make sure that things that are getting done. Everyone is very, very nice but normal things that should get done are not always done. I think they do exercises and birthday parties in terms of activities. It is an older community, and very affordable. Not as fancy, but very clean and the rooms are nice. My aunt is very happy.

we toured Lafreniere and we didn't care for it. it wasn't as open and clean as the community we chose. the other community also had better activities and larger living quarters for the residents.

I would tell people to not put your loved one there. I feel like they should have been more clear about their arrangement. The first floor was not to as advanced with memory care issues. The second level had those residents that are more effected with memory care issues. My loved one's room was very nice, and they cleaned it regularly. There were some staff that were very friendly. Then some staff that were standoffish, and they didn't give direct answers. My loved one had an experience with a resident, and the staff made excuses. They also had residents walk into their room at night, and it scared them. They didn't do an interview with my loved one to determine how my loved one was. They only went off the doctor's directions from medical records. The nurses and director would change often. The community didn't have a social director for a couple of months while my loved one was there. It could be totally better now, since my loved one is no longer there. The community is beautiful. It wasn't a good fit for my loved one.

The room was very spacious as were the closets and it had a cutr kitchen; however I felt like I was in an institution and the alarm and sprinkler system and hvac system were ugly.

When we toured the Atrium Assisted Living we met only one person who gave us the tour. As soon as I walked in I knew it was not the right place for my loved one. I felt it was depressing and not as clean as I expected.

We were not terribly impressed with The Atrium. Though the staff was warm and receptive they didn instill confidence regarding their capabilities. Also there was a strong smell of urine in the lobby reception area and the decor was dated and drab--some chairs were tattered with upholstery requiring repair. My husband noted a glass coffee table that may present a hazard to residents should they fall. Regretfully based on our visit I don’t feel this is the place for our loved one who has Alzheimer’s dementia.