Ark Post Acute Network

Overall things I have gone well with The Atrium. It is a nice looking place, the staff are friendly, and they take good care of the people who live here. I appreciate the extra effort they put into integrating my loved one into the community. However, they could have offered a bit more help with the actual move-in process, we were essentially on our own.

They are good at what they do, but it turned out that my father required a little more care than what they are able to provide. As a result I am currently packing him up to move him elsewhere.

Colonial Care Assisted Living Facility: I'm satisfied with their services. My loved one is happy there. Staff is friendly, and the food is really good. Overall, we're pleased with Colonial Care.

I like it. It's an excellent place. The food has been good, no complaints. There have been no suprises, what we saw on tour was what we got. They were very up-front with us. It's got enough people to have a variety of personalities to interact with.

liked facility, very clean. It is still on my list.

They were not newer, and not as appealing to me. They were not a good fit for my mom. The representative was knowledgeable about they community for an assisted living facility. There was nothing that was really negative about the community from what I saw.

everyone here has been very helpful and nice. activitys could have more options for all residents. food is very good. more desserts would help.

My mother was a resident for only a short stay but the facility was clean,the staff was nice and she received good care. I like that short term stays are an option.

The administrative staff who runs this place are corrupt liars. They gave us a key and let us move in and never gave us paperwork of terms and conditions. Then when we moved my loved one out because there was a bug problem and the cleaners kept dragging a urine soaked mop across her floors, they told us we'd get a refund in 45 days then waiting until beyond 45 days to tell me there would be no refund at all because we didn't put in a two week notice. They said this was in the sign on paper work but when I asked for a copy or to have it emailed to me, they never produced that. They operate off of word of mouth and their words hold no weight. Absolutely corrupt. And they never gave my loved one a mailbox key.

Quality of care seemed to rate at a 3 because there were many staff changes. And an unresolved racial complaint that was troubling from a victimized resident about a hired? Or assigned resident 'acting' staff person. This acting resident claims to be a maintenance man and has used this title to gain entry into my moms' space without cause. Administrative Staff is still in need of some organizational help. The food is descent but needs more living plant foods plus sides with nutrient content (fried fish & processed potatoes is not nutritious). Activities were quite appropriate "5" This has been my assessment for the time I've been there admitting both parents.

Poor response to plumbing problems Electrical problems etc When something goes wrong on a weekend my Mother has to live in it till Monday Because the facility won't send anyone out on the weekend

Right now we're not too happy with Holly Court. The dishwasher is out so they've been serving meals on Styrofoam or paper player with plastic forks. The food is not good, it include hot dogs, fish sticks, etc.. My loved one has had diarrhea since moving there in [date removed]. Every time I go which is almost everyday at different times I find our loved one in a poop filled diaper. Most of the staff are lovely people. Absentee management.

I picked Lafreniere because of the price, and because they had immediate availability.

Lafreniere Assisted Living and Memory Care community could be cleaner, but we do like that the staff members care for the residents there.

The Pines Retirement Center could improve on a lot. The Pines needs to be more attractive when people come in. Needs admission with smile so people feel welcome. Needs Social Work that's helps people. A consular to talk with people to help them express needs.. All works on floor needs different uniforms with name tags to know who they are and what they do. Have works standing around not doing anything wasting time and money. Admin needs less paper and listen when someone wants to talk a minute with him. Activities are in bad shape. it needs to include everyone and give paper in morning to remind ones that are able to come. They love Bingo that lasts awhile and get small prizes. This opinion is mine plus about 10 residents and hope it helps to improve.

overall favorable

Our family had an in person tour with Holly Court Assisted Living and the tour experience was just okay, the price was comparable to what we'd been paying. the rooms were kind of small and they had a strange layout.

Lafreniere is an okay place for the price paid. The staff needs improvement in dealing with people. Poor customer service. Poor attention to tenants. Mom says she's okay. She has made some friends.

Good community, didn't feel like the right fit for my loved one.

It's not the best and definitely not the worst. They are eating sandwiches all the time or the food is not cooked right or overly spiced. Sandwiches for lunch and dinner seems like too much. They are short staffed. They are having trouble finding anyone to come to work. Some of the staff are absolutely wonderful. They treat her good. The management staff seems great and very on top of things. The maintenance man has the best attitude I have ever seen.