Allegro Management Company

The care and cleanliness of the inner facility is wonderful. The food Is not very good. The portions are the size of an appetizer. You can request more and that saves waste from those who do not eat their full meal. It does become annoying to have to consistently ask and then wait again for them to bring more. The menu is limited and to much soupy dishes and fried foods are served. The cleaning service leaves a lot to be desired. They come once a week to pick up garbage and from each apt. and fail to wash floors, dust and scrub bathrooms. There are hidden costs like bath assist. A new and healthy menu would create this newer facility to grow.

e had trouble with them getting his meds right. They did not provide washing of linens 1/x week and another load as promised, but the tech would do it if you asked. My parent did not like to ask. Staff was nice. Clean place and trustworthy with belongings. Often difficult to get someone on the phone in an emergency from outside facility. Many foreign employees which sometimes made a communication barrier. Took a long time to answer calls at night especially

Deceptive advertising, failure to adhere to 45 day notice on dismissal of patient. We do not recommend the Alto Clermont facility to other families due to dishonesty of management!

My loved one is currently a resident at Alto Stuart. Previously, I would have rated this facility all at a five. Sadly, I now rate it at a 2. For days after [name removed] departed, the switchboard kept connecting us with his voicemail! My loved one, age 102, remains upset and rattled that there is no caring communication with neither her nor her family.

Allegro Winter Park was not a good fit for our family member. We had several areas of concern. First, the facility has no limited nursing license so they default to sending residents to the hospital. Staff did not consistently check on residents every two hours, per regulation. Staff did not respond consistently to the emergency pull located in the bathroom. Several times when we asked a staff member for help they said they would return to help and then never did. It is near impossible to get administrators on the phone because very few (only one) was willing to provide a direct line; voicemail boxes were often full so it was not possible to leave a message. On several occasions when we called the main number we were hung up on. In sum, communication from the facility was very poor. In fact, on one occasion our family member was taken by EMS to the local hospital and no one from the facility ever notified us, which is unacceptable. I would not recommend this community.

It was very dark. The sales guy was friendly. It was very expensive. It had an odor.

We thought it was good in the beginning, but there were things occurring we didn't know about at first. I would not recommend them. We experienced theft - our loved one's rings were literally taken right off of her hand. They were short in staff, and she was not getting the are she needed. They said they would do things and never did them. One Friday night, her fire alarm battery kept beeping in her room, and they told her she would have to deal with it until Monday when maintenance was there. We ended up having to take care of it ourselves. If a person didn't have family able to monitor things, I can't imagine what it would be like. For a very fragile population, it's sad that they don't improve their services.

We had a terrible tour experience. They did not have a marketing director on staff. They had just hired someone who was new to the field and the job, and that person was not at the facility yet. While they figured out who was going to take us on our scheduled tour, there was no place for us to wait when we came in, and my mother was left standing which was difficult for her and left a bad first impression. The person who ended up touring us was the activities director. She was a nice lady, but the activities rooms were in awkward places (up the elevator and down the hall). They were dark. The hallways were narrow. The carpet looked uninviting (with spots and things on it). The lighting was dim throughout. When we went into the apartment itself, it was lovely and bright. But all of the other rooms, though they were clean, looked dark and drab. I didn’t like the way the dining room looked. I was not impressed with anything about the place.

I wouldn't send my loved one to the Memory Care unit, or anyone else for that matter. The assisted living unit is wonderful!

We didn't see people around at all, so we didn't get to see any communication between the staff and the residents. The one time we saw residents, they were kind of just "not there."

This community was very clean and new. The room sizes were smaller and we needed a bigger space.

I toured at Allegro, and they have a management issue.

The public areas were kept very clean, but the individual house keeping was very poor. The director would definitely get a 5 stars, and the young gentlemen who did the activities on the memory care side would also get 5 stars. However, the day to day staff would get 2 stars at best. The meals and dining services was very poor, and the activities were very limited but that was due to all of the covid restrictions.

That they were not necessarily what was advertised with the food, did not accommodate special dietary needs. but would fix the issue at the time they just made the same each day. The communication was not good when it came to my loved one's medical communication and the care needed to be better The rooms sizes were good, and well set up, and they keep the rooms clean. I would not recommend this comunity

Too hotel-like for mom's liking.

I do not recommend this facility. Weak and unresponsive management paired with declining service is not worth the very high price. This is a beautiful facility that makes promises they do not keep. Whether it be promised IT support and help with computers, TVs and phones, a ride to the doctor or store, or assistance when a medical emergency occurs, none of it meets basic standards. Just over 18 months now and repairs from a water main break in a wing of the facility have not been completed. What has been "completed" work to repair walls, molding and trim is shoddy. And I just found out they have been serving the "gourmet" dinners using paper plates and plastic ware. Numerous complaints to Management are ignored. What is my Mother-in-Law paying for?

This review is specifically regarding the memory care component, not the entire building. The sales managers will say and do anything to get you to pay the [fee removed] entry fee and move your loved one to their care. After we explained, repeatedly, that Dad needed medication to help him rest and combat his Lewy Body Dementia hallucinations, they assured us that their geriatric psychologist would see him right away and get him started with medication. This never happened. Instead, they insisted that the man who entered the building walking independently for 80% of the day (and using a rolling walker the other 20%) needed to use a wheelchair "for safety", and did not address the sleeping problems or hallucinations until Dad "started causing problems with other residents". Just one week in, they hospital dumped him at our least preferred hospital in the area and told us he could not return. There is a reason the Memory Care unit's nursing supervisor left, and a reason so many rooms empty.

Alto may be ok if a person is mobile, but other than that not. The second day my mom was there, someone defecated on her bathroom walls. It couldn't have been my mom, since she couldn't get up on her own. The bad thing is that none of the staff was going to clean it. The room smelled absolutely horrible and they told me the cleaning staff left already (this was 5pm). I had to keep going to different people until finally a nurse cleaned it since the aides refused. If I wasn't there, they would have left it until the next day. My mom got fractured back there, and they said no fall occurred. I got there and I could see my mom was in extreme pain. They were only going to give her Tylenol and said the doctor was not able to be reached. I made them call an ambulance and sure enough she had fractured vertebrae with ligament damage. My mom thought she had to pee a lot and the staff would get mad because they were short handed. My mom's memory was bad, but she did remember traumatic things. When her back got fractured, I asked if she fell and she said no, which matched what Alto said. However she said "They were mean to me when I couldn't pee". Fractured backs could occur just from odd movements with osteoporosis, but my mom also has ligament damage so something happened, which was denied. I am guessing that the staff may have put her back into her chair aggressively after she didn't pee, but I will never know. If I was to do it all over, I would have a camara installed in the room. It is probably the only way to better protect your loved one.

The aids are rough and dehumanizing and will treat your loved one like an animal. My mom still lives here and looking to move her out. But where? All of these places are the same. I’ve complained to the head nurse about aids yelling at my mom, being rough, cursing, and all she did was blame my mom. My mom who can barely speak and walk.

The woman I worked with at "a place for mom" was wonderful! My mom and her husband went to Allegro. Her aide left her in the bathroom and my mom fell. She went to the hospital and then rehab. She was in rehab for 3 months. When she was about to return to Allegro, the head of nursing from Allegro came and "re-assessed" her. They said they would only be assessed once for life. She couldn't pivot in the 2nd assessment, so they wouldn't let her return. Their lease wasn't up, so her husband couldn't leave. My mother had to come live with my husband and me, and has for the last year and a half. It is very expensive and we have lost our freedom. We are so angry about what happened. She hasn't seen her husband in that year and a half either. He's now in a nursing home and his children will not allow him to send my mother money. Big disaster! A place for Mom was a wonderful resource.