Allegro Management Company

Terrible food,incompetent staff, takes forever to respond to call buttons,lets your loved one sit in soiled clothes,short on staff,no continuity of care, medication has been given to wrong person,revolving door for employees

Huge turnover in staff. Health care is very substandard, Dining room closed for extended period of time and residents relegated to eating in their rooms. Extraordinary number of residents have been sick. New company took over in January 2016 and care of residents has deteriorated further. This place is all about money and residents are a number. Would not recommend this place.

My grandmother lived here for just over a year, and it was awful all the way until the end. She entered the facility with the beginning stages of Alzheimer’s disease. I had already been informally taking care of her for the past 2 years, and it seemed like a good idea to move her to a place where her whereabouts were monitored. Additionally, Horizon Bay is close to my home, meaning I could visit her daily and administer medicine. As the disease progressed, it became apparent that she needed increased services, such as reminders to shower and change and assistance in housekeeping duties. My family agreed to pay the facility a high monthly rate in order for her to receive the daily assistance she needed. Shortly after these services began, I noticed her hygiene had not improved, evidenced by the fact she would not change for days and she often smelled of urine. I decided to visit her apartment, and was disgusted by its condition. Her cat’s litter box had not been cleaned in weeks, and he had relieved himself all over the apartment. Soiled clothing hung in the closet, and fecal matter covered the sheets on her bed. Not only did the condition of her apartment make it very apparent that she was not receiving services, but also displayed the fact that there was an obvious breach of lease, on account that the washing of linens and towels was written into it. The R.N. of the facility combatted these charges on multiple occasions, but eventually backed down to my damning testimony. After this incident, I took over caretaking full-time, and visited the facility twice a day to help my grandmother shower, change, manage toileting accidents, care for her cat, clean her apartment, and administer medications. When it became clear that her Alzheimer’s had reached the point where she needed to be transferred to a more specialized facility, we put her on a waitlist to enter a memory care facility. My grandmother had grown to distrust me as her Alzheimer’s progressed, and my family and I decided it was in all of our best interests to let Horizon Bay Hyde Park take over the caretaking duties I was administering for the last two weeks of her stay. My visit yesterday solidified the idea that they never deserved a second chance. Her apartment was in an even worse state of disarray than the first time. When I took issue to this to the L.P.N. on duty, she informed me that her name was never even on the care list. As a graduate student in the field of Geriatric Care, I know elder abuse and fraud when I see it. Beyond the issues directly related to my grandmother I have seen other residents in the facility fall to the ground and be refused care because they are not “paying for a package”. In my opinion, nearly every C.N.A., L.P.N., and R.N. attached to this facility should have their license revoked. Do not ever make the mistake of sending your family member here, especially if you cannot visit every day like I could.