Aegis

We have no complaints about this community, they have done a great job. The staff members and their care services get above 5 stars.

This is an awesome and great place for your loved one. The staff are friendly and caring and work great with my loved one. They have activities like concerts, movies, bingo, puzzles and more for the residents to do to stay busy.

This is a marvelous place for your relative to live. This community is absolutely stunning. I truly do like all of the staff members that provide care for my loved one. They have activities like telling them the date, history on what happen in the past on this date to keep the residents with current events and memory games.

We had a great tour with Aegis or Kirkland, the gal who showed us around was very nice and we got a good feel for the facility. We felt that it was too big for what we were looking for and it is expensive.

The administrative staff are very friendly, helpful, and caring. The community was great! This is the best of the best, and worthwhile for your family. The food didn't look like the advertisement, but the food still was good though.

Our loved one is happy with the meals and dining service so far. The activities are starting to come back, the weekends a little slower but during the week there is quite a lot of them to do. Starting from 9:30AM the residents have many opportunities to participate in things and be as busy as they want. Our loved one is happy and being well looked after, so the value for cost is priceless.

My loved one is always saying the food is good, this is important since my loved one is in assisted living. The community also will bring food to the room so I can visit with my loved one in their room. There are lots of activities for the residents, in the assisted living area. The staff knows to sit my loved one with her girlfriends in the community that are at the same level of memory as my loved one. I have no worries that my loved one is being well cared for. This is a blessing I found this place and I was able to get my loved one into the community. [name removed] has been a godsend to me and to assist in navigating and understand the stages of my loved one's care plan path. The community was ready to assist me in getting my loved one settled, setting up and decorating their room.

The community is very clean, and according to our loved one the best thing about this place are its staff members. They are very warm, friendly and helpful. Our loved one does say the meals are a little small, but overall good. The value for cost is great, we feel that we get the most for our money here. Another huge reason we chose Aegis, was because they had aging in place. It was comforting for us to know our loved one never needed to leave in their health worsened.

The community really is wonderful. The staff is friendly and treats your loved ones very well. Communication is good between the staff and our family they keep us well informed and up to date. I would recommend this community to others.

We chose Aegis at Shadowridge because they were the most helpful and willing to work with us in a bad situation, they really stepped up. I was not able to go in during covid so they were very good with communication and sending us updates. I would highly recommend them.

They were spectacular. It's an excellent place. They really care about the people that are there, both their staff and their patients. They were very helpful. They were accommodating during the Covid challenges. My friend got very antsy being there, and they allowed me to take him out for rides and keep him occupied. So while they were very careful in their protocol to keep everyone safe, they were not so rigid in those protocols that they were not able to work with people individually. And their care staff was phenomenal. The health lead was superb, just wonderful. The food was really good. During Covid lockdown, they still had some activities that were well monitored for safety. And those who couldn't leave their rooms got visits and interaction all the time from the staff, including the head director, who was very good to my loved one.

We chose Aegis Gardens Newcastle because of the amenities provided, the friendly staff, and the overall facility. The location is also easy to get to. The room sizes here are good size, it is exactly what my dad needed. They have been great with communication and I would recommend them to others looking.

In the short time she was here, it was a great experience. We chose Aegis because of the amount of care that they were capable of giving, the atmosphere, the way they had them housed. It was 10 residents per house, so they were their own little community. Every time I went in here the staff members here were just wonderful. We could not have picked a better place for her. It was expensive but worth every penny. I would tell others to just check it out and you will know. Just going here you get the feeling that everybody cares and is like a family. I would recommend to others looking.

They have a very nice facility. They staff is very friendly and easy to work with. They have catered to any needs or concerns I have with my loved ones. They made the transition very easy for me during a tough time.

Their assisted living is totally different than their memory care unit. We were originally sold on and moved my mother into assisted living, and it was a nice facility with lots of activities and a restaurant-style eating area that was fantastic. Mom was excited to be there. But shortly after moving in, she needed to be moved to the memory care unit, which is like night an day when compared to assisted living. The memory care unit is more like a dorm with a little hallway, and not nearly as elaborate as the assisted living. They're served different food. I have not been able to try the memory care food, but she's not fond of it and is having a hard time with that. And unlike when she was in assisted living, she now begs me to get her out of there now that she's in memory care. It's a shame that they can't model memory care closer to the assisted living side. I've had some communication issues with the administrative/billing departments, but other than that , the staff are great people. I have been getting a lot of calls about issues though - she broke her hip, there was an instance where another resident wandered into her room and there was an altercation, and some of her belongings have gone missing. I understand it's more difficult to keep up with people with dementia, but I've been kind of disappointed with the issues that keep arising. That being said, I appreciate that they call me and let me know what's going on with my mother. They are generally very responsive to emails, and I'm having to take it on faith value that they're following up and doing the things they're supposed to. I've also had issues with the finance department, specifically bills not being correct. I've had to talk to them over and over about discounts and credits that have not been applied. They say they can't change current invoices, so I have to wait for the next month's invoice for corrections. Outside of those issues, they're friendly and very personable. And they're always very welcoming when I come in.

The community doesn't walk out of residence to the dining room, they do inform them that it meal time. I would like to see them accompany their residence or set them on the path to the dining room. I would recommend this community to others, overall it's a great place.

We chose Aegis at Ravenna at the time because. Aegis has a reputation of memory care, and they do have that available, I do believe some residents in the assisted living part of the facility are waiting to get into the memory care side of the facility. If you do not need memory care, you may run into people who are waiting because they are not separate. Other than that we have had a positive experience here and I would recommend to others who are looking.

The community is very clean, we have never had any issues and the staff members have been fabulous. The only reason we did not give the community a 5 was because our minor issues with the billing department, but everything has now been straightened out. Our loved ones room is beautifully set up. The residents can pick and choose what they would like to eat. Our loved one is vegetarian so they have been very helpful and accommodating with coming up with different food options for her to eat. We absolutely think the value is worth it.

We brought our sister-in-law to Aegis after the hospital. We did not feel safe taking her home. Aegis had “respite care” for anyone needing temporary help. The staff was wonderful, orienting us on what needed to be done. They provided a room fully furnished for us to move in right away. Through their care, my sister-in-law felt safe and at home. She has recovered to 90% now.

Everyone at Aegis have been very caring and helpful in getting my mom into memory care assisted living. She has improved tremendously and our family is happy that she has activities and help that we couldn’t provide.