Willow Ridge Senior Living, LLC

Nice- chef was involved, Mom didn't like the rooms as much

Nice layout of building.

They were not prepared for us. Did not know there was a scheduled appointment. Did not meet with director. Does not matter. Not a good fit for us. She said it looked like a funeral home. I say, nice place but I would not want to live there. Even a person w/o short term memory problems could get lost.

The building needs to be upgraded. Ice hanging from everywhere. ceilings are leaking. some of the residents need more help in the dining area. Staff is very friendly and helpful to my mom.

A beautiful facility, peaceful surroundings however from an administrative and caregiver standpoint, the service is chaotic at best. Acknowledging that they were recently purchased by another company, and transitions are difficult, I understand some mishaps however, direct service to clients, particularly in the memory care wing, is so lacking that it has impacted the health and welfare of the clients. I would be happy to submit another review in about 2 months once the full transition has taken place and a new normal is evident.

They do a great sales pitch but don't actually do the things they said they would do. They don't escort mom to meals as promised. They are ok with her sleeping all day and not eating. They don't reach out to let us know she isn't doing well

I’m not sure what the issue is, but this place is not where you want your loved one living. They sometimes forget to bring meals, don’t return laundry timely, new employees weekly due to turnover, poor quality food, and poor leadership. Just keep looking, don’t go to this place.

He was "living" there for 3 months but spent all but about 48 hours of that time in the hospital or in PT rehab. We moved him out as we feel going forward he will need more care than they can or will provide. The staff was friendly in passing, but the two times he needed their help and called for them, no one came for over 45 minutes

Food not healthy, too much starch. Not enough vegetables, vegetables way over cooked. Difficult having maintenance done in apt. Avies not always posted and done on the spur of the moment which prevents resident who would like to participle unable to do so.

The meals are absolutely substandard for older folks with weak teeth. Oatmeal was the standard dinner, there was no emphasis on nutrition. Providing protein shakes wasn't helpful, as they went untouched between visits. Our mother was out of bed in her wheelchair daily and sat in the same spot all day, where she developed a bedsore that we were told nursing was taking care of. It became so deep that she was hospitalized and subsequently succumbed to sepsis and passed away. So, no I would not recommend Tyler's Mill.

One level, right size overall. Upkeep and lack of follow up from facility when my mother has issues or needs medical type attention and follow up from the outside they say they take care of it all but they don't. My family still has to coordinate and make sure she gets to appointments or when she's needed x-rays or urine test or things like that they're not taking care of it. You get what you pay for.

My Mom lived at Atria then it was sold and became the Village at Towngate, that is when things started to go downhill. My Mom had an aide that was very mean and disrepectful and gave rough showers in a filthy outdated shower room, trash overflowing the trash can and a dirty toilet usually filled with something smelley. The whole place uses the toilet in there. [date removed] my Mom suffered a heart attack while fighting in the shower with this aide. I did report her and nothing was done. She does not assist those who need help toileting at all and lets them sit in wet diapers and also won't come when the call button is pushed. Not a healthy place any more unless you can live with NO assistance. Management is lax and uncaring. Mom went to the hospital then rehab then hospice then died. No one from the place cared kept her mail and overcharged an extra two weeks.

My loved one heard staff talking badly about her referring to her as a profanity that I do not prefer to write in this survey. The activities that are listed on the daily calendar rarely exist. There is very little stimulation during the day for the residents. It’s very disheartening! The floors are always tacky and I rarely see housekeeping. I frequently clean my moms floor in her room when I visit.

If you put your loved one here please visit them regularly. They have a record of overmedicating patients, staff turnover is so bad that one poor nurse has to watch an entire floor at night and the aides sleep at night instead of checking on people. I pulled my loved one out after five months of complaining, a final fall that led to loved ones shifting to death and still overmedicating after 4 months. Facility staff are fine but care is very low and scary. Oh they don’t like ongoing complaints or you will get put out! They find a reason not to keep your loved one. Glad I did! After the last fall, loved one could not eat solids anymore, forgot how to walk and barely talked. They don’t take falls seriously and will say “everyone is a fall risk”.

Independent living review. Nice at first. They will jump through hoops to get you locked into a lease, then HIKE the rent well beyond the means of most middle-class retirees. Expect a 20% increase annually. They will evict you without thinking twice. Lack of compassion or interest in the well-being of their residents. They see $$$$$, that's it.

Personally, I would obviously not share everything, that's not who I am but considering my father was there a month and a day, passed away and was charged the fee for the year, I believe in exceptions! I certainly did not think that was good proper business ethics! I would only recommend someone that needed assisted living, nothing more because my father was in memory care and did not receive the care he desperately needed which I have to live with forever, however, I would recommend [name removed] highly!

I wasn’t impressed with Atria South Setauket. The rooms I saw needed a lot of work.

The Gables is advertised as an independent resisdence, and they have an aide service, not associated with them right at the facility, for an additional cost. My mother lived there for a few years and was happy. She used the on site aide service, and received pretty good care. My mother died this past year, and looking back, I wish I would have moved her when her health started to decline. I don't think the aide service is prepared for a higher level of care. Also, after continuous calling, texting and emailing, I still have an ongoing financial issue with the owner of the aide service after almost a year. The Gables is a great place for independent and low level dependent residents. The aides are caring and have a low turn over. The main problem is with the owner of the aide service. I just don't want another family member to go thru what I have.

Don't assume anything is being taken care, just stay on top of it. The general staff is good, but management is not great. They've failed to notify us in advance of doctor appointments, so we've missed them. When we confronted them, they simply said they were sorry and they're trying to do better. We just received notice that fees are going up. I have not been very happy with them.

At first loved this place...it is nice and homey - two buildings with 25 seniors in each. Food - breakfast is the only half decent meal. Lunch which is the heavy meal is usually a dried up pork chop, potato/rice and a dessert. Dinner which is light is soup (usually tomatoe) and old premade sandwiches Forget planned snacks as advised ...unless a planned snack is graham crackers all day and maybe apples Staff-some are lovely - but wish the balance of them had compassion Activities - a joke - unless you play bingo Trips - if the van is not broke down then maybe the dollar store or odd lot If they would improve on all above then I would suggest having a loved one live there BUT right now they need NEW management