Willow Ridge Senior Living, LLC

Everything would be a 1. We have had nothing but trouble since the day my mother moved in. 2 showers a week was a dream, regular housekeeping is spotty at best. The menu is limited and many items are loaded with sodium. Things have improved somewhat but still far from what we were promised.

My bro was there one hour before eloping Went back about a week later to the secure area and lasted 24 hours before elopement Oversight / security/ observation lacking Met with administrator ( he was not forthcoming ) Made promises in regard to refunds that still have not happen -- ( that meeting was 2 months ago ) He won't return phone calls Talked with corporate - awaiting on return phone call that they said would happen 2 days ago. I have never as much sent a complaint letter in my life or even done a review I understand that some places my not be good fits, and I accept that Our family accepted that after what happened and was ready to move on. But the follow up meeting is what pretty much set things off with misrepresentations, promises that we're not kept , and subsequent radio silence. Improvements needed: -better screening -actually do what you say you will do( if you don't know how to redirect an Alzheimer's patient , don't say you can - return phone calls -when mistakes are made, admit them, and move on , don't misrepresent, or lie about them - follow up on what you say your going to do - there is no reason for someone to be spending hours/days trying to get you to do what you said you would do

The Atria has gotten so bad that I had to move my mother from this facility . The cleanliness , food and care are horrible . Activities shown on calendar almost always canceled or when my mom showed up no one was there to do the class/activity. There is a resident across the hallway from my mom who smokes so much the hallway is so smelly from smoke they had to put a air purifier in the hall it was plugged into the wall and a tripping hazard.

My husband was assessed and accepted for the enhanced level of assistance by a social worker, not a nurse. Within two days of moving in, the overnight shift would not assist him with the Apex, telling him that they had bad backs, they didn't know how he got accepted for residence in the first place, it was ridiculous that they had to do this, he needed to do all of the work, they were not familiar with the Apex and he would have to tell them what they needed to do. When they did finally lift him, my husband repeatedly told them to put him in his wheelchair instead of the recliner in his room. They refused to do what he asked and put him in the recliner anyway, making it almost impossible to lift him again. The administration said their internal investigation determined that all the allegations were unsubstantiated, but they terminated an employee for saying some of the exact comments. Go figure.

This place is where we mistakenly placed my father in the Spring of 2023. They continuously left him without his 2 promised showers per week -letting him on numerous occasions go for 10 even 15 days without showers. The dining staff cannot wait to get out of there at night so if your loved one doesn't arrive at the opening hour (even though it is open for two hours) they will be given cold soup and a cold sandwich. The ladies here could not get his medication correct for anything and his blood thinners were not even re-ordered when they ran out. I guess they just hoped he wouldn't stroke out. Videos coming soon to YouTube of this horrendous nightmare. We contacted our state representative as well. If you Google them you will find horrendous reviews from former staff that also claim "[name removed]" and company are not good managers. Don't get me started on [name removed] the LPN in charge of the nursing. They lie through their teeth regarding his care.

My mom has lived in Manor Hills for a little over 1 year. Has a double room which she pays out of pocket. I have had to talk to too many people about getting her sheets changed, her bathroom cleaned and her main living area cleaned. The turnover of workers gives me an idea on why things don't get done. What's the reason for this? It must go back to the owner. I'm pretty sure there's not an RN in the building, not many LPN's. Just low paid aides. The food is the most unhealthy and awful food you could give them. Every week there's hot dogs at least twice. 1 day was grilled cheese with soup for dinner. Soup was crossed off. So, just grilled cheese. Pretty sure wasn't real cheese. Their hairdresser left months ago. Hasn't been replaced. Fingernails and toenails don't get touched. My mom is supposed to read the calendar to know when things are going on. She doesn't even remember there's a calendar there. The owner just wants the rooms filled. Not taken care of.

They changed management and I thought they would be better this time around, and they were close to my location.They were abusive and I had to move my loved one.

I placed my mother in there before covid hit. It was not my first pick but it is a place for older people to die. The staff is nasty, mean and not caring. The Director never returned calls and we spent more time in emergency room because they did not want to take care of her. Because of them being short staffed.

This facility is down right ghastly. They have non working equipment, the front entrance door doesn't work. The food is horrible and shortage of staff to take care of residents. There are no nurses in the building to provide care, only non license personal and they give the medicine to the residents. They over charge for everything. There homeless people that live around the building. DO NOT GO THERE IS YOU VALVUE YOUR FAMILY THEY CAN'T KEEP STAFF HIGH TURN OVER. THEY CANCEL ACTITIVES FOR THE RESIDENTS AND DON'T PAY THEIR VENDORS EITHER

The people who worked with my loved one, were very kind/spectacular. The room, and place was great. There were major issues, that created a horrible experience. My loved one needed a lot of care, and there was a situation in which they did not handle very well. The food wasn't all that great. They were often short staffed, to care for 15 residents who had Dementia/Alzheimer's. In addition, they were not honest wih the number of caregivers that they had available. We were under the impression, that their would be two caregivers at all times.

The State needs to shut this community down. They have no staff to care for the residents. I recently moved my family member from this community and they are horrible to their employees. I’ve paid a ton of money for terrible, awful, disgusting food, no care from their staff. Managers don't know anyones name or come out of their office to meet family members or help staff. Grace Management ONLY cares about money and not the needs of the residents. You and your loved one will be better served to get private care in home or go to another community. If you need facts on any of these matters, just show up after hours. No one answers the phone and there's usually only 3 caregivers for 80+ residents. Since Grace Management took over this community and who they have employed as their Executive Director, they have ruined this once beautiful, fun community. Notice how ALL the positive reviews are for Elmcroft...what's that telling you?

My tour experience was just ok. It may have changed since I went to look there, but when I was looking it needed a lot of improvements and updates.

Things started out good, but they have gone through a series of different ownership. Apparently they're in financial difficulty and have cut all their services. By the time we left, I would rate the dining room at poor to fair. Cleanliness was very poor. My family member's contract included weekly house cleaning, and it reached a point that the only way he would get it is if I called and demanded it. At one point, they went three weeks with no one coming in to clean up or change linens. The facility had been redecorated, and it was not a homey atmosphere. All the carpets came out. They put in phony hardwood floors but never cleaned them. They always looked dirty. They downgraded pretty much everything, including the staff and the staff's pay. So the majority of the people left. And they were left with just a skeleton crew. It just go the point that it was not a good idea for my family member to stay there. When we left, they had a 30% vacancy rate, which is huge for nursing homes nowadays.

There is a lack of respect for elderly people at Atria Penfield. I didn't see any aids in the hallway caring for people, the only people I saw were staff with the medicine carts. I ended up moving out because of this reason. I would not recommend to others looking.

We were told that after a certain amount of time of our loved one being there that they would qualify for the VA benefits. However that was not the case and we ended up having to pull our loved one out.

The staff members are very friendly and the community is very clean. Everything there was very good except for the food, especially for the money that is being spent. For breakfast you would go down to the counter, they would give you a coffee and a snack bag that had either a cereal box or an apple. For lunch you would do the same thing go down to the counter and they would give you a snack bag with either a ham sandwich, PB&J, or a turkey sandwich. For dinner, you were able to sit at a table in the dining room where you can order a few things off of a menu. One night they had chicken parmesan which I ordered. I got a slab of chicken with cheese that was not melted. The cooks there are not good at all, they need to be paid more so they can make better food.

In the beginning the food was great, but then it just went downhill. For the activities you have to sign up and the sign up sheet is on the first floor so if you live on any other floors you will probably miss singing up. We think that the overall management needs to be looked at, our loved one was only there for a short time and the seniors were just not treated like adults. The atmosphere was very chaotic and it seemed understaffed. the activities and dining hall was in the basement which caused our loved one to get sick from the moisture. It was not our first choice, just seemed to chaotic and not well managed.

We have had very limited experience with this community, we paid all of our fees up front, and our loved one had very server onset of dementia. He was only there for a week when we were told he needs to be sent to another facility. During that week at the new facility he came down with severe pneumonia, and had to be transferred to a third facility. He was only at the third facility for a week and then he passed away. We still have not received our loved one belongings and we just have a vast negative feeling towards Travanse .

I’ve seen people go into the memory unit confused and worried, and the next day they’re zombified with big gashes on there forehead. Like [name removed] for example. They don’t know what they’re doing. I also witness a lot of bullying here. Beyond all that, the list goes on. The amount of things I have seen here is crazy. It’s scary speaking out, but don’t come here. It’s a scam. Pay 7k a month and still have to pay more for assistance at an assisted living. This is not even the tip of the iceberg. Can’t wait for my mother to be out of this place.

I note that no reviews have been posted since 2015. There is a reason for this. The place has definitely deteriorated since then - both in terms of physical maintenance (grounds poorly kept - and no air conditioning!). Short staffed. No actiities. Terrible food. The second floor, housing persons with very significant cognitive impairment, reeks of urine when the door is open. This place cannot be recommended.