Willow Ridge Senior Living, LLC

The facility was smaller and cozier than some of the others. Dad probably would have been comfortable here, but there was no memory care, which I expected to be required in the future. The person who gave the tour seemed more interested in getting a bed filled, than in making sure the person in that bed was in the right facility.

I visited there today as an option for my dad. First floor, very musty smelling. Second floor, uneven flooring. Didn’t feel like it was a safe place for dad.

My mom has been there a few months now and isn't loving it. Food is very good. People are very nice but the activities are not what was promised and mom is bored alot of the time. They go to the same two stores every week. [location removed] and [location removed]. Mix it up a bit for Gods sake. The garden club they talked about is a tiny box of plants. People just sitting around for lack of anything to do. Not much entertainment is brought in or taken to. Expected more for this amount of money. Going to start checking out other places

Motel rooms converted to living space seem cramped. No kitchenette in rooms. Appears to be well run with adequate services

Very disappointed in place overall. Apartment was not clean, did not replace bathroom & kitchen floors as stated. Maintenance manager approved move in with broken shower holder, dirty walls, dirty floors, dirty vents, dust and bug filled upper windows. Halls need some cleaning. So this soured me from day one. Dinning room needs cleaning of tables, vents, and better management, meal time is chaotic. So overall I can not recommend Brookdale to anyone. I'm here now and will be here in hopes, that someone starts listening and looking at what is going on, and starts making some improvements. It was a beautiful place, but someone dropped the ball in the last few years. Here's hoping for change.

This location is an independent living residence. It does not have any other level of services. Assistance is hired by the resident as needed. The unique rooms and amenities were highlights of our tour when comparing the features with the current location where my mother is living. Folks were very friendly. Home overall is an older style. No hallway rails. Delicious cookies!

I really enjoyed my tour and the experience my mother and I had during my visit. The staff where very welcoming and made sure to take there time with us and answer any questions we had for them in detail. This facility was just more of an assisted living and more care then my mother really had needed.

I toured this community for my mother and her needs. The community looked very nice. Everything looked neat and tidy. The staff was friendly and nice. The community is nice and big. Everything is went well, and my tour was nice.

My mom was staying there for a respite. We found that she was a little much for the staff. They did their best to keep her happy and comfortable. Because she needed more help, she was not always fed her meals but there were other accommodations.

We toured this community while looking into care options for a loved one. Overall I just wasn't that impressed with what I saw here. Nothing stood out as being bad, but I just didn't get the same positive vibes that I got at some of the other communities we toured. In addition, they were one of the more expensive communities we looked at.

The facility seems to be a good place and I had decided that I wanted my loved one to live there. Unfortunately, she went into congestive heart failure, so it is no longer an option for her to be a resident. The facility still processed my check and I have yet to get my money back. I don't think this is a bad place, but I am not happy with the way they handled the financial part of this.

You may disagree with admin. on your level of need for extra cost services (A.D.L., Meds. distrib.). Admin. opinion prevails.

What I like about the place is that the environment overall is pretty good. I dislike that the doctors on staff overmedicated my mother, so she is no longer there. When she went in, she could walk and feed herself, and now she can no longer walk and feed herself. Since we moved her, she is doing better. Also, the day we moved her in, a resident with dementia was able to get out the window and walk off. Neighbors across the street called her a cab, which took her to another town miles away.

My parent has been at Elmcroft for a while now. The facility is beautiful but while the common areas are always clean getting the units cleaned is sometimes difficult. You have to ask several times. Daily activities are prominently displayed but if you are there at the given time they don't always occur. The menu is not always healthy, soup is often served as a first course and it is almost always high in sodium, not good for a heart patient. When you hear from the nursing director regarding a health issue or a concern you are not given clear data, but a "that's what the staff has told me" remark. If you are looking to place a parent who is fairly independent it would work well. For a parent who needs some assistance you might want to get in writing, clearly spelled out, what you will receive, before you commit. You are often presented with a service (such as medicine) that makes you wonder if Elmcroft is receiving a kick back. Look at the entire package carefully.

I toured this place amongst 7 other places. I really liked the high energy atmosphere and the social interaction. They have an ice cream area where residents can get ice cream at almost any time. The staff was great. They knew the names and spoke to each resident. They seemed to be very patient and good with the residents. The cost was the highest of all the places I looked at ($175/day). They did not accept my father because he was an exit seeker and they were afraid he would be trying to exit out the emergency door. I was taken aback by this because I had explained with great detail the situation with my Dad. This is the very reason he needed memory care instead of assisted living. I'm not sure they should be called memory care if they are not equipped nor can handle these type of things. After all isn't that what memory care is for???

My loved one stayed here for a brief time, and except for one specific problem they were a nice place overall. The facility was clean, the staff were friendly, and the services they provided all seemed good. However, my loved one had some specific dietary requests and they were not willing to work with her on those, and we had to find somewhere more accommodating in that aspect.

Initially we had a lot of problems getting her in there with the paperwork. Then we've had a lot of problems with heat in her room sometimes it's not working, though I am told it is being fixed now. The food is excellent. Certainly the administrative part could use some improvement. They progressive disclosure everytime I turned around it's something else to be done. They do have a lot of dementia patients and especially in the dining room that can complicate things. They could maybe have some separated dining.

It was ok, just not as great as the one we chose.

It was like my dad was in school. They kept writing him up and I felt like they were just making things up so that I would move him. Eventually it got to the point where they said he couldn't stay there anymore because they thought he needed a different level of care. Where he is now, at Sunrise, he is so much better! The director told me that all the staff were intimidated by my dad and they just want to work with the litte, cute old ladies and that's not right. There are all kinds of residents and if you have to deal with the men, then you have to deal with the men!

This is a "flashy" establishment with a lot of amenities and pluses offered, but we're unsure how much of that we actually NEED at this time.