Willow Ridge Senior Living, LLC

It's a lovely, homey facility that doesn't feel like a hospital. The rooms are beautiful and obviously well cared for as are the grounds. We think it's a decent value for the money. I think the dietician should come and spend a couple of days in the Memory Care unit. I realize getting dementia patients to eat is a challenge. Chicken nuggets would be a better option than chicken wings, more green cooked vegetables are needed, tuna fish and crackers would be a better alternative to hot dogs; especially due to the potential for chocking. In all, I do recommend it as a facility, or our mother would not remain there.

Please ask about the cost of level of care, we were told the amount was going to be [dollar amount removed] a month never telling us about a charge for level of care which could be up to an additional [dollar amount removed] a month. But at the time we were told we couldn't back out because our loved one was being discharged from the hospital and needed a place. The staff that work with the residents are good. The higher up executive's, you can't get a hold of them when you need to. I would tell others just to make sure and ask questions. I learned the hard way.

The community doesn't care about the things being the most updated and current. The décor, the staff are stuck in the 80's or 90's. There are some staff that go above and beyond, and other staff members make it harder than it needs to be. The amount of lockdowns in the community that is happening is not good, I do realize that some of this might be because of the state regulation. Why can I take my loved one out to dinner, but I can't enjoy a meal with my loved one in the dining room? Especially because my loved one would much rather stay in the community than go out. [name removed] is great, but I wish another staff member would quit. Everyone at the front desk is amazing and awesome!

Since they changed ownership they seem to only care about bringing in money...they have filled memory care to capacity while losing staff...more residents and less staff has hurt the quality of care and I can see the difference in my mother...she always wants to go home with me and she wasn't that way before. As soon as they maxed capacity they had a massive COVID outbreak and locked down for 2 weeks.

We, unfortunately, had a very difficult stay there. Not by any fault of theirs, they just weren't equipped to care for my mother. My mother was injured before we got her there & the staff told me they could handle her but they couldn't. And 2 days into her stay we found out my youngest brother passed away so things were even more difficult. The care staff does not work for Atria you hire them directly. Also after all the insanity of getting my mother settled [name removed] called to say they were moving my mother to a different room! My brother & I said absolutely not!! We had to fight to keep her settled. After the funeral I took my mother out of there as soon as I could! My sister, up from Florida, stayed with mom for 4 nights to help with her care. It's a very nice place for someone who is well. Can get around on their own & doesn't need assistance. Btw we were in the Independent Living side... I cannot speak to the Assisted Living side.

The tour was good and the community was good in its own way. We found a community that was all inclusive and this was something that we were looking for with our loved one. My loved one needed medication assistance and more and having somewhere that did not charge extra for this was a benefit.

Our tour at Fox Trail was nice. But it wasn't a modern facility. We chose a place that was newer and more updated.

When my loved one moved in last Fall, they were very unwelcoming. We felt like we were told certain things when signing the contract, and then told the opposite during the move-in process. We never got a welcome packet ever. We were having consistent issues with communication from Fox Trail, both with the executive director as well as the assistant director. I felt they did not give friendly responses to my questions. I did receive responses to my emails, but they were pretty curt and unhelpful. Any communications that were sent out were not clear. The way that they responded made our family feel like we were bothering them. I will say this - within the last month or so, we received a letter from the regional director stating that the executive director had retired and was no longer employed there. But we read between the lines. I wrote a lengthy letter to the regional director with our concerns, stating the things we needed in order to make it work at Fox Trail. The regional director has been awesome. She is very professional, and gets back to you. We're hoping things will continue to get better under her attention. They did hire a nurse. I've spoken to her personally, and I really like her belief in and emphasis on training and education. She's there part time until she can fully leave her last position, which I believe will be occurring in February. So we're hoping things continue to get better. As far as the food, my loved one tells me some things she likes; other things she does not. Says the meat can be tough. Activities are getting better. We love the facility. It's very charming, and we feel that it's clean. Communication has just been a big problem. On weeknights and weekends, we consistently could not get ahold of anyone with concerns about our loved one. One time a resident even picked up the phone. The old executive director didn't seem concerned, although she did make some changes. I'm hoping and really do believe that the regional director and new nurse will make things right going forward.

We felt this facility did not offer the amount of independence my parents were looking for. Economically it was just not a good fit for them.

It was a very small facility. It seemed that they did not live up to what they promised as far as activities and having residents being outside. It was not the best experience for us, but for certain people it might be a good fit.

The staff there was very pleasant and engaging. The facility was very clean and residents seemed very happy. The main living areas were good sized. Individual rooms were not apartments but instead more of a bedroom situation, encouraging seniors to mingle during the day.

My ratings and experiences are based on the time during the pandemic. The staff is friendly, and the food could be improved for the residents. There is a gazebo in the back for the residents, and the community has pretty grounds to walk on.

This is a nice place. When our loved one was first there, I went and did a virtual tour. There wasn't a lot to see on the virtual tour. The staff communication is good. They call with any concerns they have with my loved one. This community is a close location for me. The initial communication from the administrative team didn't hold up their promises. I feel lied to, and disappointed.

My mom was here for a week. They switched her medicine that would take time to build up in her system and she was off the medicine that were working in her system. They did not give her time to adjust to her new medicine. They sent her to a geriatric psych ward for over a month and then when it was time to send her back they would not take her. They then charged me the full amount for the whole time she was gone. I would tell others to make sure that your loved ones are on medicine and do not have behavioral issues because they will not put up with it.

Large apartments, nice layout but small fridge. Convenient location. Building was older and a little darker and lower ceilings which was not as inviting. Staff seemed friendly. Liked that he could order food when he wanted. Liked the activities director — thought she could engage my father-in-law. Good price. Didn’t see many residents and most seemed a lot older and more infirm than my father in law.

The rooms at Elmcroft are good, they would be a five out of five. The food is also good, about a five out of five. We maybe would recommend this community to a family or friend. they accepted our loved one saying she was a good candidate for their care services. However, after a few weeks they told us we needed to move her out because she needed even more care then what they could offer.

We chose The Gables of Brighton because of the value for the money. The room sizes here are very good sized, very spacious. The best part about the community so far has been that they do a lot of outings with the residents. I would recommend the community to more dependent individuals.

Our experience with this community at first was not good, it was not appropriate for our loved ones mobility levels or her needs. We were only there for about three or four days and during that time the community was kept clean. The food was good, good portions sizes. It very nice kind of like restaurant style. The common areas were nice, the rooms themselves were nice enough. However the hallways were very long and dark, it had a very small elevator that could only fit one or two people at time which was not convenient at all

The property is nice. They are very understaffed. The nurse that they have is terrible. We are currently having issues regarding my mom’s care. I don't think they do enough care. I like that the community is close to my home. The quarantine is really hard on my mom being alone in her room with no family contact except by phone.