Willow Ridge Senior Living, LLC

When mom first moved in last year, all was well. Then a month or two later, there was a change in management positions and things started going downhill. As of today, we are still having issues with lack of supervision and too many mistakes being made. Some that could be detrimental to someone’s health. If my mom didn’t have us to advocate for her, not sure what would happen to her. We are now in communication with the president and VP of Willow Ridge to try to get things straightened out.

My mom stayed in the respite apartment while she was at the Gables. It was beautifully furnished and felt new and fresh. She even had a nice view of the pond they have next to the building. The main lobby is lovely and the dining room was also very nice. Mom didn't have a big appetite while she was there, but she did enjoy the meals and especially the social opportunity to meet new friends. The staff there is very kind. We used the nursing care team which is associated with the Gables. They were wonderful and so sweet to my mom. Overall it was a very positive experience and although mom's time there was shorter than we hoped, we were grateful she was there. The administrative staff, especially [name removed], were so caring and easy to work with.

The only thing my Mom has hoped would have been better is the food. Other than that, she has been pleased.

I think for the price this place is great. The facility itself is very clean and all of the workers are super friendly. Never once did I see a worker on their cell phone which really caught my attention. Once my mom started declining, she needed more assistance and I feel like the attention was not given to her like it should have been. Also, please ensure that all of the paperwork is on file at all times.

Manor House was just going thru some major changes in staff when my mom moved in to their independent living facility. With all that change, my mom was still able to move within two weeks of her application date. There have been quite a lot of "hiccups" along the way, but nothing too serious. I feel by the time the new employees get acquainted with their new positions, this place will be even greater. My mom has said, repeatedly, "I love this place". I would recommend this place with 5 stars, but there were a lot of "hiccups" along the way due to new staff hires.

Overall smooth transition for my mom. There was some confusion with when and where my mom was receiving her medicine but the staff was quick to attend to it. Beautiful facility with many opportunities for socializing, staff is very approachable and willing to help.

The staff is wonderful and kind and very helpful. What I find lacking is that with my sister in particular, she is a type two diabetic and uses a CPAP machine. The staff is not testing her sugar levels daily nor are they making sure she uses her CPAP machine and has the distilled water that she needs. These are vital things for my sister's continued health.

All the staff has been fantastic helping my parents transition from their own home into assisted living. The staff helps dispense medication and makes their bed daily. The laundry is done weekly, but needs help with keeping residents clothes from getting mixed up and lost, however I would highly recommend the Village at Penfield.

Overall, happy with our choice! We have had a few communication issues is the only reason I didn’t give it 5 stars. Staff is friendly, polite and respectful. Facility is always clean, food is good, environment and residents are happy!

What we like the most about Atria South is the staff, the location and the safety. Yes, I would recommend this community to other families, but the facility was sold, so I am nervous about any changes moving forward

Overall very good. As with all of types of facilities there are bound to be issues, but I would recommend Anthology to anyone looking for a comfortable, friendly place that values taking care of their residents

What we really like the mot about Atria Weston Place is that it is small, on one level with attentive staff and supervision. Usually good communication from staff. Depending on what features they were looking for, yes we would recommend them to other families.

Positives: They are accommodating to my aunts needs, they respond quickly to emails and phone messages. My aunt likes the "homey" feel of the facility. Negatives: Lots of staff turnover. Meals/snacks are mediocre at best

We chose Garden Plaza of Florissant to be closer to family, the price point, and the type of room they had available. Recently, a majority of the staff has been replaced. I would recommend this facility to others looking.

I would tell them how they have been a godsend to me . I was at my wits end and they truly made everything so easy for me. I am very pleased with them.

The memory care team was phenomenal, going above and beyond what they were required to do. The temporary administrator was great as well making the paperwork and understanding of care provided easy to understand, explaining everything in detail. The next administrator did not even last a month when we found out that the Louisville administrator from that location had taken over and that's where all communication had broken down. The woman that performed my mother's admission evaluation was telling us all was fine but the nurses lead aide was telling us she needed to be moved to a skilled facility. At the next appointment with the hospice nurse she was asked to call me and tell me that my mother was no longer able to stay at Inperations of Florence. We met with the new admission woman after the previous was let go I'm assuming because of this conflict between all parties, at this time we were asked to remove my mother which I said no because we did not have another facility to take her, at that time she said an eviction notice would be sent which I told her to do what she had to. (Not a very understanding individual) but at least that gave me some time to find another facility (Wrong) now they are sending my mother out every time she is found out of bed claiming a unseen fall had occurred, after several of these claims I asked the EMT for the last incident take her to the hospital and keep her there until the Warsaw facility was ready for her arrival which the social work had found and helped setup, she stayed in the hospital until her move to [name removed] for her final days. I commend the team at both memory care units for doing a excellent job taking care of my mother but the management at what was Inspirations of Florence is possibly why the name for that facility has been changed again

The Fields of Florence is a beautiful facility with friendly and helpful staff. I’m glad A Place for Mom suggested a tour. My father has been there for a couple of months now! It’s like a hotel but with the support one needs. I enjoy visiting him there and know he is in good hands.

It is more affordable than the other Atrias. It needs some improvement on the outside and maybe some updating inside. That being said, my mother's studio was freshly painted and new carpeting was installed. The staff is helpful and caring. The common areas are clean. The outside in the back is pretty with a pool.

I am happy here, it was the right choice for me at the right time. The rent includes weekly cleaning of the apartments. I am impressed by the entire staff...very helpful and always willing to answer questions. The Gables is an independent living place which means if the resident can pay the rent, they can live here. There is an activities calendar provided each month. There are week trips to select grocery stores and drug stores within a certain radius

I don't eat there. Coming completely to a new area, and it had closeness to necessary areas that I needed. Overall it is a nice, but the administration needs to up their game and communication is terrible.