Tutera Senior Living and Healthcare

The staff have been very friendly and it seems like they genuinely care about the tenants. The people that live there are very warm & welcoming to my mom. She loves it there!

The overall experience is good and the cleanliness is ok but they use the same mop water for every one on that floor. I believe that is the cause for Covid outbreak here so often. The friendliness of the staff is excellent. Quality of care is good. The food is terrible but the activities are good. I pay over [fee removed] and get horrible meals like chicken wings and frozen pizza. Just got an increase on rent after being here less than 6 months! They need communication between maintenance and renters. I think they need to really work on their meals the most!

We had a great experience touring the facility and all of our questions were answered. We had a great experience moving in. Everyone was friendly and helpful. The directors, staff, and nurses are very helpful and nice. The facility is clean and decorated nicely, and they provide several activities. There is also entertainment and my dad especially enjoys the guitar player that performs. He gets good care from nurses. When I call or text I get the help I need.

So far things are going well. The only big complaint is the food. My mom isn’t a big fan of the food. It would be nice if some other options were offered at meal time. Some times the communication between staff could be better. I do feel my mom is loved and cared for at the facility.

Dad is healthy enough to be in independent living, so this is a great place with his own place and garage. He can come and go as he pleases and they have activities for him. He's enjoying playing Euchre with new friends. There was some confusion with the rent amount and when it started, but that has settled out now. He's liking his new home.

It has been a while, but our experience with everything and everyone there was just fine! It was in a great location and close to my sister and I so we could visit often. Mom was happy there, I would recommend them to others.

Everyone who works here is friendly and helpful. Their kindness is genuine, they are patient and do their best to solve any issue that arises. To be honest, since my husband died I don't go to lunch or dinner often. In the past though I would say they needed better timing on getting your meal and consistency in preparation.

We are satisfied with our choice and we know that our loved one is safe. There is always room for improvement but when we have had questions they have been addressed and answered.

My mother recently moved to Park Place and is settling in. The staff have gone out of their way to make her feel welcome and I appreciate her being somewhere close and with people she can interact with. It is a big adjustment but everything is in working order and she is making new friends.

It's been fine for my loved one so far. Only bad thing I know of is if she decides to go to big house for a meal they quite often run out of main meal leaving hamburger as an option

I chose this community due to the cost and also the size of the apartment. The food is pretty bad and you don't have any choices unless you want a hamburger or hot dog. I have a medical reason for needing to take my meals in my room and I'm charged an extra $50 a month for that.

The unit we took was ready when we were told. The maintenance people were prompt in hanging our three TV's. The Garden Home had new carpet, new paint and new Refrigerator. I get on a small bus every Thursday with my neighbors and are taken to different places to have a nice lunch. Very good way to make friends. I have played and won at Bingo. There are about four different activities scheduled each day (including Saturdays and Sundays). Highly recommend.

There has been some turnover between techs/nurses over the past year, but we have been extremely pleased with the friendliness of the staff. The food (taste, appearance and combination of the side with the entrees) could be improved on.

It's a great facility. My dad likes it there. Food is great and Staff is friendly. He also got to keep his dogs which was nice. I would absolutely recommend Five Star Residences of Banta Pointe to others looking.

I would recommend Church Creek and say my in-laws enjoy it very much.

Mom absolutely loves it where she is. She does complain about the food sometimes, but who doesn't. They have LOTS of outings where they take the residents out to shop, sightsee, eat, etc--she LOVES that!!

It has almost all been a positive experience. The main dining area not always cleanest. There was only 1 challenging aid and they didn't stay long. The care services started a bit slow but when activities director came back from vacation things got better. They didn't always make sure she had food when she didn't get to the main table for a meal. They made a good effort to provide things to involve her. The cost is always an issue but they had a decent balance

I believe they have the same issues as other facilities - retaining quality help, specifically CNA's & frequently having to hire people not suited to caring for elderly. They don't last long. Turnover is hard on everyone for maintaining continuity of care, knowing the patients & communicating with family.

Good overall. Some areas could be improved. Would recommend for the price.

I feel very safe here, and I'm mostly paying for that, as I have personal reasons involving my safety. I love that this is a locked building with an overnight security person. I would have rated almost everything higher but I think the quality of food is very below average. The cooks are not experienced and I'm told that the former chef served wonderful meals. He has passed away and the old-timers here say the food has really gone down! Everyone seems to think the food should be way better for a 'Five-Star' facility. There's a great deal of turnover and many of the servers and kitchen help is expected to do it all. I also feel that our BG bus is too limited for medical visits, with only two days per week allowed. There are far too many residents to have to try to keep their appointments on either Tuesday or Thursday! The other days are Monday for shopping and banking, etc., Wednesday until noon for errands, etc., and on Friday usually an out of town trip is scheduled for a casino, etc. I think the laundry facilities leave much to be desired. Even today, I had to make several trips to find a vacant washer, and I'll be up until way late tonight by the time I can have them dried.