Tutera Senior Living and Healthcare

Only thing keeping this from a 5 is maintenance. Routine maintenance is lacking. Examples are changing of furnace filters. Cleaning of outdoor air conditioner units (ie. Fins are not cleaned until the system cannot cool to a comfortable 72 degrees. Individual work orders are required by renters when these things fail.

Can't say enough good things about the cna's. The RN staff not so much. They kept Dad long after he should have been moved to a nursing home.

I see so many things at Park Square Manor. I see love and happy residents. I see great, smiling, happy employees and I see employees and caregivers that could use some training in the hospitality department. I think her name is [name removed], she is or was a hair stylist. She might slightly smile but I have heard and seen things about her that I’m not comfortable with. [name removed] is great. [name removed] is warm and always helpful. [name removed] is awesome as well. As for the rest, hospitality class!! I would recommend this facility but keep your eyes on some.

I was not informed with the first visit that a years lease was required. It was when we were at the appointment to sign the lease they first informed us. They led me to believe that it would be possible to leave if an issue with my daughter's health changed we would not be held to the full lease. My daughter passed [date removed]. We moved her out in October and she came home. I believe we did end up paying November's rent but none after. [name removed] lease would have been up in May.

I was under a terrible time constraint and they were wonderful, patient, helpful and worked within my availability to help get my loved one into a place. They made a horribly stressful situation much less!

It's been a great place for us. Although, there seems to be quite a bit of staff turnover lately.

The community activities are outstanding. Communication at times could be improved on but overall our loved ones experience is good

It's only been a month, but I actually feel at home already. Staff is excellent, food is good and everyone is super friendly. I highly recommend this place. A very solid 4. The staffing issue in the dining room is the only thing worth mentioning. And I am certain that it's being addressed.

I would say that people are very friendly and the admission process was easy and all our questions were answered! The food is great and the front desk and building supervisor are very helpful! It's been fully updated and is a lovely location! We are very pleased!

I lived out of the state and the Marketing Director facilitated all aspects of my move to Brenden Gardens. Finding movers was my biggest concern and she recommended a company that took care of all aspects of my move. She did her best to get me concessions that minimized my overall moving costs. Now that I am here at Brenden Gardens I feel comfortable and safe and I enjoy not having to cook unless I want to. Thank you

The staff is very accommodating to requests and does a good job with individualized care, especially when it comes to getting to know the resident well enough to comfort them in times of unfamiliarity. The staff is also demonstrated extreme patience which is very appreciated.

The CNA's that helped take care of my dad at end of life stages, were amazing. They helped me through the most difficult time of my life.

The staff at Carnegie Village is stable they do not use agency. They are caring and attentive to your loved one. The place is large and requires use of an elevator for most folks to get to activities and meals. Overall good programing and solid consistent care at this place.

All staff are very informative. I would highly recommend Lamar at Town Center.

The overall experience would be a 4.99 because no place is perfect. The activities get a 3.5 but I am limited by what my wife can do. You get a lot for your buck here. I would most certainly recommend Smith Farms Manor to other families!!

Those are my dad’s words. Good food, friendly staff, comfortable rooms, nice library. He likes the monthly men’s lunches, special programs and veteran discount. They offer essential extras for dressing, showers and medication reminders. Not set up for medical care. Had some problems cleaning apartments when Norovirus hit. They make a great effort to accommodate the residents. My dad likes it there.

The staff at Church Creek is generally friendly and helpful. The meal service tends to be slow due to challenges of the workforce.

Staff, nurses, aides are all very nice and helpful whenever my mother needs them. They respond in a timely fashion almost always. Premises is kept clean and neat. There are a good amount of activities. The only complaint is the bland, hospital type food

I am writing this in our little dining nook at 1021 Sassafras, skylight-lit and facing the trees that edge the nature reserve. We loved it that day last July we first saw it; seven months later we love this cosy new home still. We love getting to know new people over dinner and Saturday breakfast, we love [name removed] vigorous chair exercises, we love the concerts to and from we are whisked in the bus, the marvelous recitals in the Terrace Room, and much else, but most of all the friendly warmth of fellow residents and staff alike.

We were assured 2 "5" star meals and they just serve breakfast and Dinner. The dinners are ok and I don't know how you can get a "5" star breakfast. Beef enchiladas with no condiments, like sour cream and salsa. I think they are ripping off the residents that don't take advantage of both meals because they charge you whether you eat or not. In my opinion, it should be an extra option on the rent. The charge for meals whether they eat or not. Other than that it's about perfect