Trilogy Health Services

My loved one was admitted here upon being released from the hospital for congestive heart failure and kidney disease and a mild heart attack. It took 24 hours to receiver her medications - first they blamed her physician, then the hospital when it was later admitted that it was internal computer software issue so their pharmacist never recieved the order then it took 4-6 hours to fill it and then time to deliver it. This patient went a day and 1/2 without necessary medication and thank God she has her wits about her to be able to express herself. If you have a loved one with any secondary health issues this place is not equipped to handle these types of patients. They were not following her dietary restrictions and food was always being sent back. I had to get her out of there after 7 days and a dr only saw her once upon arrival. There was always "oh the dr will be in tomorrow" - when that day came in went without a visit it was again "the dr will for sure see her tomorrow"... I would never recommend this facility if you have any other medical issues that need attention besides just PT.

Confused and very worried. My little brother placed my Mother here for a rest as she was running non stop taking care of her spouse with cancer. Several years later and she's still there. She has MS and has fallen several times and hurt herself. When she calls me she whispers for fear they will retaliate. I find out she's in the hospital 2nd hand. Once my family picked her up to take her out for lunch and after she invited us up to see her "dungeon" she called it. Upon entering she became very sick & lost consciousness. My son begged them to call an ambulance for his Grandmother. The nurse & CNA snottily said "just ignore it as it happens all the time." My Mother throws up & loses consciousness? I'm medically trained & i tell you she is in better hands with me. She is finally taken to the hospital where i arrive before she does. The Dr. & nurses are happy to see me as they know she's in great hands. After very few tests Dr. calls me over to look at her medical records & tells me she's been in renal failure for a long time, then he firmly tells her that she has full POA so he's upset with why she has been treated the way she has & she must drink more fluid. I bring her back & tell the nurse & CNA this & they are just, "Well, we can't do that." I make calls the next day but they never call me back. After several attempts I contact thrir director, David and he's rude & hangs up on me. This is my Mom & no one there seems to care? Plus we noticed their Sunday supper was just sandwich with salty soup written on a chalkboard. No wonder Mom has to take a cab all the time to a grocery store for fruits & vegetables to keep in her room. I worked for Hwalth & Family Services & you contact Bureau of Quality Assurance to complain about Assisted Living Homes as they do inspections all the time. They inspected them & now i'm not allowed to come there or call as they say it was too traumatic for them. These places are inspected all the time & they sure don't have any problem taking our money. Get over it or you shouldn't be in this business. No one's parent should live with total fear of reprisal. They are under staffed too and [Removed]. Sure anyone can put on a good tour when they are trying to get a new patient. But I am a Dr. & this is my Beloved Mom. If you can't be at your Loved Ones side 24 hours a day, keep on going. Call Quality Assurance as they have floor plans, the directors names, etc. Get references. Do your homework as you are entrusting them with your loved one. Otherwise say good bye to your loved one and it's on your conscious.

My mother was in a place like Monclova in another state, the place is now bulldozed to the ground [removed]. I am appalled that a family member of mine was in this facility and instead of the aides caring for the patient they are to busy talking on their cell phones ( why is there not a no cell phone policy in place while on the clock)? 2nd) how can an aid forget to bring the patient their dinner tray? 3rd) Why are the nurses not checking the Vitials every so many hours? This facility does not have the professional/ caring staff they are their only for a pay check only! It's a disgrace the way the elderly is treated. I can see in time this place will be bulldozed to the ground and someone will be held accountable!!

Step-dad was there for less than 2 weeks and my mother was told they wanted him out because they didn't have enough staff to attend to his hygiene needs. Further, the staff did not make sure he took a shower or changed clothes daily. This place is not for anyone that remotely needs personal assistance.

Terrible experience. Moved our family member elsewhere because the medical care was so inept.

Our long term personal experience with this facility found Prairie Lakes Health Campus Noblesville IN to have an\r\nInefficient/inexperienced management team including the current Executive Director, D.O.N., Social Services Director, numerous unit mgrs., and office staff. Their advanced degrees/ credentials, certificates and licensing are intended to enhance one's ability to obtain employment, however they do not guarantee proficiency in any position. We found this to be true at Prairie Lakes. The following deficiencies and concerns of negligence became evident in 2015: overall resident care is lacking from inefficient medication mgmt., low level of personal care/hygiene, treatment/diagnosis of medical issues (misdiagnosed or not diagnosed), medical record mgmt. is not up to date/resident information is falsely reported, the resident care plan is not followed by the team, social servi ces dept. does not assist the family in a positive manner but rather works against the resident/family on many levels, activities are not appropriate for ALL residents, weekend staffing continues to be an issue despite Prairie Lakes denial of this fact (visit the facility during the evening shift, weekend, etc.) . Theft of resident's personal belongings has increased and Prairie Lakes does not address, file appropriate docs when a theft does occur. My review is based on fact, not innuendo, conjecture or false statements...while there may be glowing reviews posted on Prairie Lakes FACEBOOK page I seriously doubt any of those posts have had a long term relationship with this facility. Management has no empathy, nor are they qualified to provide long term care for anyone. Once you deviate from their game plan, resist, question or buck the system you and your family member are labeled as a trouble maker and pay the ultimate price...the over zealous need to disch arge the resident by the staff. \r\nI was entrusted with the task of finding, overseeing that my parent received excellent high quality long term care, to live in a clean environment, to be treated with respect and dignity until death. This is the verbiage/contract info I received from Prairie Lakes Health Campus Noblesville IN, upon admission. They did not deliver on this promise, they are not qualified or capable to deliver the services they advertise. Personally, I would NOT use the services of any nursing homes unless absolutely necessary, there may be better options for your parent. Prairie Lakes is nothing more than a glorified warehouse that receives a slightly better rating on the Medicare ucomparenursinghome website. In the end, literally that means nothing...

Prior to placing my parent at Prairie Lakes I toured many facilities, this seemed to be the best fit for our needs with regard to services they provide for current and future needs. The nursing staff as well as the sales and marketing team did a good job of "selling'" their services as we ultimately decided on Prairie Lakes. During our time at PL the facility experienced many personnel changes: 4 Executive Directors, 3 or 4 Social Service Directors, the same with the Director of Nursing (I've lost count). This in turn created the "trickle down" effect with the folks caring for your loved one. Nurses, CNAS, aids and other personnel have come and gone due to the constant management changes. There is no continuity of care thus creating an unacceptable level of care for our parents. I will not give this facility a good rating due to the many negative issues that we've experienced during our stay. A facility is only as good as their management team and the current management is an abomination. The statistics for all nursing homes are available at nursinghomecompare.gov however they may not be up to date as there is a lag time of several months for posting. Also, all nursing homes should have their most current department of health inspection report available for all guests to peruse. Prairie Lakes has been cited for not having this information readily available. The inspection reports are on the Medicare.gov website as well.

Very understaffed and under trained. My mother was recently at this facility and though I had repeated discussions with the staff and director the following were issues that were repeated over and over again, she was unable to reach call button (several times it was under her bed), alarm was frequently not attached to her, room smelled of urine (was told by a staff member that they use poor quality catheter bags) she feel out of bed and no one knows how long she was on the floor. A very expensive facility with terrible care.

Oaks at Woodfield is a really awful place! The staff especially the Director of Nursing is really rude. It takes them several minutes to answer call lights, and the place reeks of urine most of the time. The residents rooms are not cleaned accordingly. I would not recommend sending your family members here, it is not worth the money and they don't treat the resident with the care and respect they deserve

Don't go there! I was there for 30 day Stroke rehab and dealt with everything from medication mistakes several times per week, very bad housekeeping, cold food, no food or small portions. I got athlete foot fungus while there, Millipede insects all over the place, in my slippers etc., staff all pass blame on each other and Executive Director does next to nothing when confronted about any problems . Facility not kept locked at night. My stay was in the Fall of 2014 and now the Ohio State Health Department is handling my complaints. Looks are very deceiving, beware.

Stay Away! Do not put your loved ones here. As my mom said several times before her untimely death at this facility, "This place is not what it's cracked up to be."

Do not take your loved ones to this place. Yes it is new and looks pretty but the help is not qualified to give proper care to their patients. Nurses do not know how to properly administer meds, and patients wait forever for aide. Activities consist of coloring. They have monthly meetings with patients to hear concerns but none are never listened to or corrected. This is not a good place for the elderly. Look out for your loved ones and find them a worthy establishment.

Very incompetent staff and poor care received. My Father was sent there after a hospital stay for a 20 day rehab. He was never given an orientation of where anything was. He fell within the first 30 minutes he was there with no one around to help. After very specific instructions provided on testing and administering insulin for his diabetes they ignored them and my father went into a diabetic coma or near it on 4 different occasions. One time he was admitted to the ER from dialysis and LoM did not even know he was gone or missing from their facility.