Trilogy Health Services

My husband was in rehab there for 3 weeks. Its a beautiful facility but that beauty hides many many problems. Once he finally did get some therapy it was very good but also very minimal. Staffers informed me that its done that way in order to use up each patients allowed days of inpatient therapy according to that pts insurance. They claim to be a "skilled nursing" facility. My husband begain to have increased breathing issues. I asked a nurse to check his lungs. She checked by laying her head on his chest! These so called "skilled" nurses also had no knowledge in how to care for a pt with a feeding tube or a pt that requires oxygen. Ultimately 911 had to be called for my husband. BEWARE before using this facility! Don't be swayed by how nice things look there.

My 87 year old Mother had a 4 week stay following a hip fracture. PT, OT, Speech Tx very good. Attractive new facility, but the building does not provide patient care. Poor staffing, unfriendly, unhelpful, sometimes rude staff. I was told once to go search for help down the other halls myself. Another time, the nurse told me she had 14 patients to medicate before she could help; she did not offer to find alternative help. I'm an RN myself and these responses by nurses was appalling. I found my Mom left in the dining room by herself two days after the hip surgery, she was trying to move herself; no one ever returned for her. Immediately post op, I was there 2 hours with her and no one checked on her, no one brought ice for her hip, they did not check on her in her room or offer her liquids, she was like a sack of potatoes left on her bed. I left messages for upper management regarding these happenings, but no response. While I was told NL staff would help with paperwork, appointment, and transportation, I did it all myself. There were activities, though I'm not sure staff made sure residents were transported to participate. Food was decent. The NPs were helpful; we did not have contact with the MD. Nursing and staffing always are the weak link in the care facilities. There is a lot of room for improvement. I would've expected excellence. I agree with review above; OK for a short stay if your loved one has good cognition and can communicate their needs.

Found facility unsatisfactory, poor staffing did not help with adjustment to their environment and forced us to to seek different care. Staff seemed unwilling to properly evaluate the specific needs of our family member. Situation could have been handle in more professional manner.

Beautiul Facility, Legacy unit has alot of improvement needed staff treats memory loss patients like bad children. Obviously they are not trainned properly the unit had 10 plus falls from August to October 2 residents with fractures staff hides they don't do there job and sometimes there is no nurse on duty just an aide with a walkie talkie in case of emergency to connect to the main building. They won't post this review because they know its true...

The Meadows is a nice comfortable nursing home. They have some awesome aids and nurses who truly care about their patients. Unfortunately based on my own experience with this place I have to call out the director and executive director whom don't seem to have patients care as their #1 priority. They make some decisions about care with out checking with the nurses who are taking care of the loved ones nor talking to the family. They appear to make decisions on the fly and not care about the consequences to their patients. I would have expected more compassion from senior management as they should set the example. Not the case there at Kalida! So if you choose Meadows of Kalida, stay involved in your loved one's care and don't let senior mgmnt persuade you into making quick decisions but take the time to set up meetings, talk with the nurses and make them explain things. Periodically review the nurses notes and learn as much about what's happening. Speak up for the ones who can't speak up for themselves!

This is a beautiful facility, but the level of care leaves a lot to be desired. My father lived in this facility for almost two weeks and was admitted to the hospital this morning. He won't be back. Medications were rarely given on time, even though they were told specific times they were to be given. The meals did not follow any sort of recommendations from dad's cardiologist, kidney or diabetic doctors. The reason he is in the hospital is because of an issue with his medication -- something the staff should have noticed or at least appeared interested in. I wouldn't recommend this facility to anyone.

My mom is there now and you cant trust the staff, the PT department is all over the place and doesn't keep the family informed - all we've ever herd is how great Moms doing. Then all of a sudden when she needs them the most they want to discharge her saying she hasn't been making the goals. We believe it's because they don't want to pay for the radiation treatments and transportation, so they're booting her. We are seeking a lawyers advise to get Mom what she deserves - fair and honest expectations. Figures lie and liars figure. The staff is immature and incompetent, always pointing fingers at each other. Heads of PT and Nursing are very unkind and hurtful to my Mom and our family. It's all about the money - period.

There are so many things wrong here I won't even bother. They are too new. The right hand has no idea what the left hand is doing.

The facility is beautiful. The OT, PT and social services went above and beyond. The nursing care is TERRIBLE. They left my dad on the commode several times for 45 minutes after he called for them. After we reported it, it didn’t get much better. It caused him to not feel safe in their care. They scheduled a release day and he fell the day before, no one came for SEVERAL minutes once he called for help. He had to yell to finally get someone. The head nurse practitioner is awful. She REFUSED to sign off on my dad’s motorized wheelchair when he was under their care. She had several weeks to do so but kept making excuses. Her last one was he wasn’t in their care anymore. He finally, after a couple months got his doctor to sign off. Meanwhile he is trying to navigate on a regular wheelchair with permanent nerve damage in his hands. He has since had to go back to rehab because he got very sick at home. We chose [company name removed] and he feels safe and well cared for.

My mom was there for Rehab from [date removed]. She went in walking and came out frail and malnourished. When her money ran out they said she has to go or make other financial arrangements. The director of nursing [name removed] and social worker [name removed] actions verbally were very insincere. And made no effort to try to assist our family in finding a new location for my mom nor were willing to work with us. They called us on Friday before the Labor Day weekend to give off notice. Absolutely unacceptable I would think long and hard before putting your loved one there.

My mom was sent to Oaks for rehab after surgery. She was only there for 5 days before I moved her to another facility. She would push her call button and wait HOURS for someone to check on her. At one point, she pressed her call button to help her use the bathroom. Help didn’t come for about an hour and by that time, it was too late. The nurse was upset that she had to change her bed sheets and was got rougher than usual while moving her to her wheelchair. She was scared to be there. After I decided to move her to another facility, the staff would not cooperate with the process of moving her. After 5 days, she never got a shower, brushed her teeth, had her room cleaned, there was a random pill on her floor, and she never did any actual rehab while she was there. If I could give this place less than 1 star, I would because this place is HORRIBLE. Do yourself a favor and take your loved one somewhere else!!!

Keep looking. My mom broke her hip and was going to complete her rehab at The Villages at Historic Silvercrest. The photos and verbiage on the website looked like we were making a solid choice. What we were told: "When you arrive, you will meet with all of the department heads to make sure we are all on the same page regarding your mom's care." What we experienced: We arrived on Friday at 4:30. After a very kind woman transported my mom's belongings up to her room via a fancy hotel style transport cart, my mom's care ended. We were left alone in a dank cramped room. The bed was archaic, uncomfortable and crammed into a small space. It was so loud when we used the controls to put the head of the bed up, it was seriously questionable if it would support a human. The heater cooler was less than 12" from the bed and blowing right on my mom. The bathroom had nowhere to put anything, not even toothbrush and toothpaste. A brand new hire came to the room and tried to fill my request for

Beware of this place! My mom had an aid here who was coming to visit on her on the aid's days off she lived 30 minutes away one way and bringing her husband and staying for 3 hours visiting my mom. The other aids found it strange when they came into my mom's room that they would stop talking. Apparently they want to buy land. I told the Director she just acted like that was normal behavior. She said well your mom is close to her. I told my mom I felt it was strange and my mom said that this aid is her best friend and she started crying saying the aid will be so sad that she can't visit her like that now. I call my mom everyday and I go and see her 3 times per week. Imagine what they are doing to people who's children are not involved.

My aunt has been at this facility for a week and hasn’t been bathed once! She went straight from the hospital to the facility and is still sitting in her own filth. She is so weak she can’t open a bottle of water for herself, so she needs help with everything. When she’s rang the buzzer, no one comes and she’s left to pee herself and sit in it. This place needs to be charged with neglect. They’re charging $200 a day to let their patients rot. Being understaffed is NO EXCUSE to let this happen. I PRAY their administrators, local law enforcement, local government and all local DOCTORS see this and get their patients the help they need!!!

I would not recommend Thornton Terrace to anybody, we had a terrible experience. If you are looking for a place to send your loved one to die this place would be appropriate. The care was absolutely terrible.

I would not recommend River Terrace to anybody. If you are looking for a place to send your love one to die this would be the place. The care was absolutely terrible. Avoid this place at all costs.

Unfortunately, we had a terrible experience at this facility with our family member. Wellbrook of Carmel is so incredibly understaffed it is utterly alarming. Our family member came in for short-term rehab to get stronger after a broken ankle bone. Aside from the leg, they came in healthy and in good spirits. In less than two weeks, our family member is currently in the PCU at the hospital with hyponatremia from dehydration. And, we are facing palliative care. I would absolutely NOT RECOMMEND this facility.

Cypress Pointe are not qualified to care for dementia residents and the challenges of dementia. I let the Director of Memory Care that my loved one had an active lifestyle prior to their dementia diagnosis. The Director left 3 weeks after my loved one moved in, and then there was no Memory Care director during my loved one's stay. The aides were the best part of the unit. The nurses seemed either overwhelmed or didn't care about the residents. They had no patience towards the residents. My loved one's room was always messy. They would only run the vacuum in parts and they didn't put my loved one's laundry away. I had high hopes for my loved one and the community, and it turned out to not be a good experience for us. The community decided to discharge my loved one unexpectedly with a 30 day notice. I'm very disappointed in this experience.

The care on the rehab unit was average. The waits for care were long, but he was assisted out of bed and to the restroom as necessary. When he was transferred to the Memory Care, it was horrible. Shortly after his transfer we were not allowed to visit for 2 weeks due to a COVID outbreak. After 2 weeks we returned, and found that they had not assisted him in moving or walking during the entire 2 weeks. He was left to sit in the wheelchair all day. All the progress he made in rehab was gone. He had deteriorated horribly. Often when I came to visit he was so wet that it went all the way through the sheet. They also put 2 depends on him so they would change him less. I had several care conferences with the staff with no improvement. I had to push for them to transfer him to the skilled nursing care unit, as he had deteriorated so much. I also contacted Hospice Care to get them involved. He passed away about a week later. I would not recommend their memory care for a loved one.

I been trying to contact River Terrace at all times of the day and evening. They never answer the phone even at the nurses station. Tried calling a patient and she never answers. You'd think a nurse or someone would hear the phone keep ringing and assist the patient. I would have never taken my mother to this facility.