TJM Properties Inc

Area of improvements - dining room is understaffed and food is average at best. Certain areas could use more deep cleaning. My mother in law is in independent living currently but will be transitioning to memory care at some point. We may move her to another facility for that since I've found out they never let the memory care residents outside.

This was a very, very nice community during the tour and signing the paper for our loved one. There is a huge book they provided to the family to review. They seem to care about our loved one. There is some confusion to the family on who to approach for our questions about our loved one. It is confusing to know who does what to care for our loved one. There are three meals a day served to the residents. There are snacks and plenty of food provided to the residents as well.

I believe the community is short staffed in memory care. However, the staff they have works hard to support the residents in the memory care unit. There are three meals a day served to the residents. The community is able to accommodate dietary restrictions. The staff communication with family and friends is good about our loved one.

This has been a positive experience with the community for us. I feel it was better than a prior community my loved one was at. I believe the community could use more staff; however, I feel a lot of communities could all use more staff as well. If your loved one needs more assistance the communities will place your loved one in Memory Care instead of Assisted Living. The meals currently are buffet due to the community working on the kitchen updates. I believe once the kitchen reopens the meals will improve.

We really like the community atmosphere of Princess Martha, we have not been able to see the community yet but our loved one seems happy. They seem to recruit the right people within management and they always have great follow up which we really appreciate. Whenever we have questions or concerns they look into it. Our loved one really likes the meals and dining service - the dining service gives her different options to eat in the dining hall or her room. She likes how they have house keeping come once a week to tidy things up. The staff are genuinely caring and show concern and we really like how this community has multiple elevators

Our family had an in person tour and we thought this would of been the place to our loved one, the tour experience was great we really liked what we saw

Joined friends touring AL7 - amazed with the teamwork and family atmosphere. Residents were happy, engaged. Friendly care staff worked as a team providing attention - just down to earth - simple but very respectful. Our friends chose to move loved ones here.

Seemed like a nice facility on our tour stop, had somethings that could be better presented when doing a tour. Needed entryway carpets cleaned and some other maybe deep cleaning when showing potential residents on tours.

They are doing really great and she really likes it. Everyone has been wonderful to her and feel is a great place.

My loved one seems very happy here. The meals are served as a neighborhood to allow the residents that live next to each other, get to know each other and allow the residents to interact as well. The apartment for my loved one is good. My loved one has a bedroom, living area, and a mini kitchen. This gives my loved one enough space and it makes it feel like a true apartment.

Balmoral Assisted Living is a very nice facility and the staff are friendly. We have had a few minor issues, but nothing major.

The reason we picked this community is because the location, it is in the same area our loved one was living in previously and the price.

Truewood by Merrill, Venice is a smaller facility, so it has that homey feeling. The staff is friendly, the people are very helpful. It's been an overall good experience.

The staff members are very friendly and super helpful and the cleanliness throughout the community really stood out to us right away. We do think they could use a little more help in the med tech positions, but based on the experience we have had so far with Bayside Terrace we would recommend the community to other families

Getting settled and learning the routine was a little hard on all of us. Getting Mom to meals was challenging ( she had to remember to call on time to have someone come get her). Also, some things are not consistent in their routine-like picking up her trash. But overall, she loves it. She likes the food and always says everyone is very friendly and polite to her. And she especially loves her view of Lake Morton from the 8th floor!

Our family had an in person tour and it was a good experience, everything was positive.

The only issue we really had was communication. Several times my loved one needed to see the doctor and they were supposed to follow up with me afterwards. This went on for months waiting to hear back from those appointments. They finally updated us but that is something they can improve on. She says the food is always good. The facility is old and in need of renovations. They did say they would be doing those. The caregivers do a good job, they are always smiling and willing to help.

We liked Truewood by Merrill a lot because they have little neighborhoods and the residents get to know the 10 people who are in those neighborhoods. They are able to eat and socialize together without being overwhelmed. The room sizes are very nice, my mother has an efficiency apartment and it is great for what she needs. They are going through some changes since they got bought out, so they are really trying to fix everything up.

We went with Truewood by Merrill because it was the closest to where my loved ones rehab was and it was recommended to me. One thing I think they could definitely use improvement on is communication. I feel like I leave more voicemails than I get answers.