TJM Properties Inc

Having come from a business environment where the competition is always nipping at your heals and chasing your clients, I whole-heartedly understand that balancing costs with profits and service is necessary for any business' survival today. And I know that, although I'd love for my mother to have "personal, 24 hr attention"; in today's world that is not possible unless $$ is of no concern...but it is (generally for most of us). My point being that a 1 to 1 client to caregiver ratio is financially impossible without big buck prices. Having said that I must say that the folks at Summerfield have never, ever, ever made me feel like $$ was the object of their existence. I am so grateful for the staff's positive outlook and generally optimistic attitude when it comes to dealing with elder care. I know that it cannot be easy to deal with the aging on a daily basis. They have my enduring respect, sincere gratitude and unquestionable support! Thank you Summerfield.

The staff are very attentive to the residents needs.

Based on the experience, we would recommend The Grande community to other families.

The staff is generally friendly and helpful, my wife likes it here There's a lot of staff that have been a long time employees, that's a good sign. In short, I'm satisfied and most importantly my wife is satisfied.

All of the fours stem from a shortage of staff this facility is pretty great and would be all fives if they were not running with state minimums of patience per caregivers currently

I looked at multiple places for my mother. She needed a place that offers independent living and a great social calendar. I looked at a The Grande three times before making my final decision to have my mother become a resident there. Each time I went I observed how the staff treated my mother and the current residents. The staff is always friendly and looks after them. If the staff doesn’t see them, then they check on them. They make sure they eat, which is comforting. Her room is spacious and it includes a small kitchenette. Another reason I chose The Grande was for the social activities they have each day. The only issues were setting up the WiFi and getting the A/C to cool properly. I would recommend The Grande to anyone looking for a place for their mom.

I'd say 4 across the board - she's been here for a year and it's difficult regardless - your patience and care are exceptional - we appreciate all you've done for my mother - keep up the good work

The facility is always spotless the apartments are spacious. The meals are well balanced. My father had been in a different Alf that was way more expensive and Venice palms is a much better facility. My father doesn't participate in the activities so I can't speak to much about them but I The administration is very responsive and available anytime I have a question.

Most of the staff is very nice, the dining hall food is pretty good; great variety and always able to order off of the menu for anything else that you might wanna have. It's not the Taj Mahal, however, the personality of the employees, their attention to the residents supersede a building that looks nice and has no personality. Certainly there are things that they could improve upon and it appears as if under new management they're working on some of these items. My father is in a one bedroom with a screened in patio that is the size of a small one bedroom. He's very happy there. Thank you for checking in. All the best to you and your staff for the work that you do for our less unfortunate population.

Overall, the staff, especially the weekday care staff are fantastic! They provide very personal and tender care. Things don’t seem to go very well on the weekends, however, and the follow up on certain issues has not always been to our liking. [name removed] and [name removed] were especially helpful in the transition from my mom having to move out of her home into Venice Palms.

Some of the rooms are quite large. The food isn't great. They have a fabulous activities daily. The common rooms are very nice, lots of space. The area outdoor is very nice and quiet, lovely to sit out.

From the Executive Director, [name removed] to the front desk, Housekeeping and Maintenance staff are each here to help the residents.

The room cleaning is sub par, the laundry is sub par and the staff helpfulness is definitely sub par. I'm somewhat disappointed. The leadership is helpful but many (too many) of the staff don't [removed] about treating patients.

Based on the experience we have had, they could improve on the overall communication. However, the staff was great. The administration was fair to poor, but we would recommend this community to other families.

The staff is friendly and helpful. For the most part if you need something they are quick to help. Especially the maintenance staff.

What they could improve on would be cleaning the apartments more often. The common areas are fine. It would be nice to have a nurse on duty more than just Wednesday. But for the price it is fine. My sister signed mom up for Venice Palms before we had a chance to look around. If I had it to do over, I would not put her in there. She is going to need more care than they offer before long and it will be hard to move her. We found out recently that she has blood clots in her lungs. We have since brought in Hospice to increase her care.

Meals and dining are good except the dining room. People are forced to sit in an assigned seat at each meal. The people dine with the same people every meal and have limited availability during dining to socialize with the others not at their table in the dining room. We spoke to the staff on several occasions and have been told they are working on addressing the issue.

This is not a place where residents are placed into a room hence forgotten about. They keep a trained eye upon each resident. This offers peace of mind.

While it was a stressful situation we could not do it without the help, resource's and guidance provided by A Place for Moms. Summerfield also stepped up and offered the best professional experience. We picked this community because of they offered best overall service options and care, at an affordable price.

Overall it was a good experience, follow up with management if you have any concerns. We picked this community because of the room size, location, and grounds