TJM Properties Inc

WOW the place took us back--My sister and I brought our mom to look it over. We all were very pleased with the rooms-care-food- and service that you offered. We signed that day and mom has now been there 2 weeks and we all could not be more happy.

I am happy so far with my experience for my 85 year old friend, Anna Picheta. However, she is German, from Germany and it's hard for her to be outgoing to adjust to this new surroundings. I hope that she will do so. She is Glucose intolerant and we have spoken to the chef/cook and also to the staff about this food allergy, but so far, they have not made any provisions for her and they told us that they would before she moved in.

I placed my mother at the Grande earlier this month. Right from the beginning I found the staff to be willing to help and make mom feel right at home. Mom has really been enjoying the activities and says she is enjoyng the food choices too. Mom seems to be flourishing since she started living at the Grande. I no longer have to worry about her well being. A weight has been lifted off my shoulders. Great name for a great place.

The following observations regarding The Oaks are what I have experienced during the two months my mother has been residing in her independent living apartment on the 11th floor. The studio apartment is exceptionally clean and well appointed. Maid service once weekly is excellent and quite efficient. The unit has a small kitchen with refrigerator, sink and plenty of cabinet space. The bathroom is large and boasts several safety features, walk-in tub and excellent lighting. Everyone we have met on staff has been helpful, attentive and cordial. There is never a lack of activities (including special trips outside the complex), throughout the day and evening. The view, overlooking Clearwater Harbor, is beautiful and the grounds around the complex are well maintained. The dining room is spacious, the servers efficient and the food is plentiful and good. The only problem areas I have observed are the lack of enough elevators for the number of residents (but have been told two additional elevators will be added in the near future), and somewhat limited guest parking, mainly on weekends. In summary, I am quite pleased with The Oaks and would highly recommend it to others.

Every one was helpful and friendly. The place look clean and orderly and the service looked great. I am sure anyone would be happy here and happy with the staff.

They've been doing a great job here. It's clean, the caregivers are very attentive and friendly, and the place just has a good atmosphere. The director, Lawanda, is so sweet and so gentle. This place has gotten a positive reaction from all of the family members who have visited.

I found the facility staff to be quite helpful, concerned and caring.

Having come from a business environment where the competition is always nipping at your heals and chasing your clients, I whole-heartedly understand that balancing costs with profits and service is necessary for any business' survival today. And I know that, although I'd love for my mother to have "personal, 24 hr attention"; in today's world that is not possible unless $$ is of no concern...but it is (generally for most of us). My point being that a 1 to 1 client to caregiver ratio is financially impossible without big buck prices. Having said that I must say that the folks at Summerfield have never, ever, ever made me feel like $$ was the object of their existence. I am so grateful for the staff's positive outlook and generally optimistic attitude when it comes to dealing with elder care. I know that it cannot be easy to deal with the aging on a daily basis. They have my enduring respect, sincere gratitude and unquestionable support! Thank you Summerfield.

The room cleaning is sub par, the laundry is sub par and the staff helpfulness is definitely sub par. I'm somewhat disappointed. The leadership is helpful but many (too many) of the staff don't [removed] about treating patients.

Based on the experience we have had, they could improve on the overall communication. However, the staff was great. The administration was fair to poor, but we would recommend this community to other families.

The staff is friendly and helpful. For the most part if you need something they are quick to help. Especially the maintenance staff.

What they could improve on would be cleaning the apartments more often. The common areas are fine. It would be nice to have a nurse on duty more than just Wednesday. But for the price it is fine. My sister signed mom up for Venice Palms before we had a chance to look around. If I had it to do over, I would not put her in there. She is going to need more care than they offer before long and it will be hard to move her. We found out recently that she has blood clots in her lungs. We have since brought in Hospice to increase her care.

Meals and dining are good except the dining room. People are forced to sit in an assigned seat at each meal. The people dine with the same people every meal and have limited availability during dining to socialize with the others not at their table in the dining room. We spoke to the staff on several occasions and have been told they are working on addressing the issue.

This is not a place where residents are placed into a room hence forgotten about. They keep a trained eye upon each resident. This offers peace of mind.

While it was a stressful situation we could not do it without the help, resource's and guidance provided by A Place for Moms. Summerfield also stepped up and offered the best professional experience. We picked this community because of they offered best overall service options and care, at an affordable price.

Overall it was a good experience, follow up with management if you have any concerns. We picked this community because of the room size, location, and grounds

This facility seems to struggle with having/keeping enough staff on hand. Sometimes they are short staff and/or have no shows. Some staff get overwhelmed and overworked. The food selections are sometimes poor, but they try to accommodate as much as they can. I think they have had a few turnovers in the kitchen with the cooks.

I visited PM to help a friend choose a place to live. She liked what we saw and the friendliness of residents that she met. She decided to take an apartment and has been there for several months now. You would need to survey her to know how she likes it.

Caring and attentive staff, they felt like family. Overall it is a really good place. I would recommend Venice Palms Senior Living to others.

Friendly, new owners are doing a lot of improvement work outside for some nice hang out areas. It's clean with nice rooms, and it is safe.