The Goodman Group

We did not have a good experience with Amethyst Arbors. The one thing I was most unhappy about was that they were supposed to provide housekeeping, such as vacuuming and doing laundry, and they never did any of it. They just let my loved one sit in their room and no one would spend time with them. When I visited, I rarely saw staff around. I would try to call and talk to the nurse, and they were just not helpful or communicative. People just wander around and I was very unhappy with this experience.

We had about 6 years experience with The Peaks and a family member living there. Initially it was operated in conjunction with The Museum Of Northern Arizona. Upon walking through the front entrance one might first think that is still the case. The Director was a lovely woman who was a long time flagstaff resident. Unfortunately, as I’ve been told, her elderly mother needed care in Phoenix and she moved closer to help her. Enter [name removed], the new Director. The Goodman Group, management company, possibly came about this same time as well. The warm Feeling we had in the beginning was gone. There was a lot of turnover in staff. We had always heard that The Peaks was “The Premier Senior Living Facility”. After our second family member started to decline, much communication with the nursing staff, we moved our family member to a “group home” that was recommended by the Hospice agency. We had always thought a “group home” was a step down. What a mistake that was for us! Suddenly there were 4 residents with at least 2 caregivers, often 3. We had truly personal attention. It’s sad the decline that has manifested at The Peaks in the assisted living side. Would never in good conscience suggest someone move their family member there.

The apartment inside is old and stuffy with smoke. By first impression, the outside building is clean, newly decorated and pet friendly. But, the building is a smoking building and people do not follow rules to smoke outside or away from the building. The building does not have good exhaust ventilation and do not have an elevator from the garage. There is no microwave or venting in the kitchen for cooking. There has been robbery in the downstair garage and out side parking lot. A family member saw 4 large wheels gone from a truck and his neighbor had his car broken into, in the parking lot. A motorcycle was [Removed] from the downstair garage. There are people in the building that causes the police to be called. Frankly, the new management is asking a lot of rent for an old kitchen and stucco walls apartment for seniors.

I had a week to find a place for my 92 yr old mom after she broke 4 ribs and needed surgery on something else. I narrowed it down and looked at 4 places. Emerald Springs was beautiful. The grounds immaculate with lots of shady spots to read or visit. Inside walks down the halls were interesting with unique artwork and resident display nooks outside their rooms. There is a lovely swimming pool. An art room, game room & movie room all rarely used. The dining room was large, cool & attractive. Now reality: the med techs gave my mom the wrong medication, once she blamed it on the movie. There was never ANYONE in the dining room or getting some fresh air. Their bus took mom to their Dr. She couldn’t put her shoes on & no one told her too so she walked across hot pavement and rocks in her stocking feet. She had an embarrassing accident in her room. The aide that came took one look said she was pregnant and left and no one ever came back. The Sales Dir. was selling it, but no-one delivered.

Every one of the workers makes fun of the patients so loud you can hear it through your shut door, no respect. they just figure everyone has totally. lost all of their hearing. They will nickel and dime you for everything, smile to your face, and give you the middle finger when you walk away, nice looking place but dont ask for any help, it all comes with strings attached, if your on Medicaid DO NOT COME HERE!

Both of my parents lived at Regal Palms Memory Care for two months. During that time, we were quite happy with the care given by the staff on the fourth floor Memory Care unit. The nursing staff and the social activities staff are wonderful. However, my experience with the administration of the facility changed when my mother was tested positive for Candida Auris. At that point, communication with the director of nursing and the executive director shut down. We were told that our mother was not welcome to return to the facility after her discharge from the hospital. I understand their need to err on the side of caution with this fungus. What I don't understand is being ignored and treated as if we no longer matter. Repeated phone calls to the executive director and the director of nursing were not returned. In spite of the lovely facilities and excellent care from the care staff, I would never recommend this facility.

The Director of Nursing cares less about the residents and more about making herself look good. She will lie and tell everyone what they want to hear and then bash families behind closed doors. The facility is gorgeous and the Rock steady boxing program is great! If you don’t need the class I wouldn’t move here you’ll be horribly disappointed.

Food is an issue as far as they run out, and it takes too long to be served. No internet even though they say it's provided. You can only access it in the common areas. Shared laundry room had a dryer that was full of lint and does not dry the clothes, not to mention its a fire hazard. My niece had to clean out the lint and got a bag full. These should be maintained weekly at the least.

Our experience was awful, I am still very angry. On their basic assisted living it is probably a fine organization, but their memory care unit is where I had my issues. Staff had no clue how to handle my husband and they never called me or talked to me and asked about what he liked/disliked. They do not have a dietitian on staff. I had covid and could not see him for a few weeks and they never called to update me on how he was doing. They never called me for help, they would just call the cops instead. It was just all around a terrible experience. I would never recommend this facility to others. Before you choose this place, please do your due diligence.

The rooms were really nice but the tour experience seemed a bit rushed.

I was a resident for approximately six months. I take pain pills and the management allowed the caregivers to make me go 2-3 hours past when I was suppose to have a pill. The care givers retaliate if they get angry at you. The last straw was I lost some valuable jewelry, gifts That were given to me by my father. Where I am at now they provide a safe in every room. It’s wonderful.

If you are looking for a beautiful place this is it. If you are looking for the best care for your elderly loved one, look elsewhere.

Covid did create a lot of issues for a lot of people and families, with that being said our loved one moved into the community in January so it was still hot and heavy with restrictions. We were not able to see our loved ones apartment, but we were able to see a model which looked all good and stuff. So we had to go off a floor plan, and we told the community exactly how and where the furniture needed to be, but the apartment was flipped so the furniture did not work out. Also if our loved one needed help moving in we had to use their moving company that was "covid approved" which just meant the were covid trained with protocols which did not make sense to us. If we wanted to come visit we had to be deemed care givers, but they did not take the time to deem us care givers. Our loved one at one point had not be given a shower for 52 days, the director was very dismissive with all of our concerns. Also we had issues with the billing department, when the bills started coming we were getting random charges for things we did not understand. When we brought it to the billing departments attention they had no idea what those charges even were, and later we found out that the billing department had to go back into training because everything was so disorganized.

Air Quality: Not a smoke free building. Do not live here if you have allergy or sensitive to the quality of air. The vents do not work well. I have to agree with some of the reviews regarding the horrible times there are smoke in the air and apartments. Living in the building for nearly 4 -1/2 years, I suspect there are gaps in the wall concrete constructions and pipes beside the doorways and baloneys. The smoking hot air rises to all the floors, elevators, baloneys and into windows. Managers: I find [Removed] was not bad compared to the present manager 2017 [Removed]. She wants to get more rent money by rejecting your renewal lease and pushing you out if you do not give. She has little compassion and actually smiles for some reason, if she do not like you; when you tell her your son died. And quite a few older people died in the building and I have not heard a single news of concern or acknowledgment by her. And, I knew a disabled tenant who lived in a 1 bedroom and den was forced to move to a one bedroom smaller apt. by [Removed]. I mainly see her wearing a skirt and in heels busy talking to the constructed workers. Appearances of the building: Hallways are recently renovated and have new hallway chairs and decors, but not the inside apartments. The Inside have the 60's formida and wood trim cabinets; and lights with stucco walls/ ceilings. You only see a nice apt for renting guests here. Cleaniliness: The rest of the staff such as the maintenance, cleaning, and renting agent do their job well. They are friendly and respectful and cover up to make up for the manager's lack of character and poor customer - client skill. I am leaving soon and I cannot say it was a good experience to give any star rating.

Lived there for approximately one year absolutely horrible food with Harley edible

Looks great but don't let looks deceive you. Poor care, poor communication, and poor case management if needed.

Food is bad overcooked. Lots of theft Incompetent medical staff. Mix up of medications lost of medications Carpet dirty Place stinks trash in closet in hallway stinks as you walk by

It was a horrible experience. I wouldn't recommend anyone put your loved one in this community. We went to move my loved one out of the community, and there were bugs coming out of my loved one's bags. The staff was supposed to come in and checked on my loved one. My loved one was in the same clothes from five days before when we saw her last. Then they were soiled for a long time as well. They have recently been purchased by another group. They are cutting the staff's hours, instead of keeping them and improving the inside. My loved one had a chair that was taken out by a staff member. The residents had to give the staff favors to get things done.

The Peaks is presented as a facility in which professionals care for loved ones who suffer from Alzheimer’s disease. Nothing is farther from the truth. DO NOT TAKE YOUR FAMILY MEMBER HERE IF THEY SUFFER FROM DEMENTIA!! After a professional from The Peaks visited the previous memory care facility where [name removed] was living and interviewed him and the staff that took care of him, our loved one was accepted with smiles and warmth and we happily moved him into The Peaks. Within 2 months time, he was asked to leave. The reason still remains a mystery as no staff member witnessed the event. A resident’s husband who said he saw [name removed] manhandle another resident made the claim. The story is unclear and conflicting as we were told the manhandled person was walking with “Bill” and then we were told that this person was in a wheelchair. The evening the event occurred, 911 were called and we were told after the fact by a caregiver, that [name removed] scared at least 4 firefighters. [Name removed] is an 83-year-old man who weighs 180lbs and must use a walker to stand. Oh… and he has Alzheimer’s disease. The caregiver made this determination because she observed the firefighters backing away when [name removed] became agitated. Her advise to them was to not back away and that they must stand their ground against him. The firefighters were exhibiting professional behavior regarding an agitated demented elderly man allowing him to calm down, whereas she did not have the training to understand this Best practice. He was then made to be taken to the ER for evaluation and was discharged several hours later. On return, he was more confused than ever. No investigation, no process, no discussion with us, the doctor from The Peaks determined he had to leave. The doctor has never met [name removed]. The Executive Director stated that she has a tenuous working relationship with this doctor. We heard from a caregiver that other residents and resident’s families are afraid of [name removed]. HIPPA violation? We observed the exact opposite response from residents and families alike. We were unable to move [name removed] immediately (we moved him within the week) and so his 83 year old wife who lives over 2 hours away was made to leave her dog home alone for two days and travel to The Peaks in order to babysit [name removed] during the day because The Peaks are understaffed. She was also made to sleep on a cot in [name removed]'s room overnight in a locked memory care floor amongst other residents. Liability? On the day of the move, the staff involved was conspicuously absent. We are very happy to be rid of this facility. We have learned that all the bells and whistles and prettiness can’t cover lack of training, patience and good care. Perhaps the ambiance is more for the family than the patient? Be sure to ask about the A La Carte charges. That’s a whole other ball of wax. Oh, one last thing… it wasn’t until [name removed] was firmly ensconced at The Peaks that we were informed that you have to provide your own toilet paper. Classy.

If you are not a smoker don’t rent here!! We were on the 2nd floor and smelled cigarette smoke in every room even though we don’t smoke. Electric was $180.00 per month we never paid that much even during the summer. We have even rented a 3 bedroom house before and didn’t pay that much. Be careful maintenance will enter the apt. If don’t feel like answering the door. They walked in on us making us feel unsafe in our apartment. Afraid if they were entering when no one was home.