The Goodman Group

Would not recommend. My parents lived there without incident for 14 months. When their health failed it was a nightmare for them and our family.

To be fair, my dad needed more care than they really could do. Seemed short staff and a lot of turnover. Many staff helping were not patient with those with greater needs. The food many times was very blah, and residents asking for options were never asked before the meals were prepared. The nurse and staff were very difficult to get a hold of and rarely returned messages. Even on simple things like the medication they were giving my dad. One time, he went to the hospital from falling, and they forgot to notify the family. He was only there for several months. It was not a very good rating from my family for them.

My loved one was previously a resident at Autumn Glen Senior Living. I wouldn't recommend this facility to others.

We think the best part about this community is the meals, but they could improve on their cost it is absolutely outrageous.

Limited English of caregivers. Hard to understand. Food has changed due to corporate cost cutting. Lack of privacy in apartments. High medication costs. Residents are just a financial number. Activities and PT GOOD.

The person who was supposed to take us on the tour wasn’t there, so we got a secondary person. The layout just wasn’t as open. The apartments were very nice, and the building itself was beautiful. But it felt more closed in, and it was older. What turned us off the most was the executive director tried to do a really hard sell. That did not go over well with us. He came across as very arrogant. Old Main Village was just not a good fit. There weren't any community gathering spots. Our tour guide kept focusing on and talking about the pool when we had no interest in the pool. And I didn't like that they didn't ask my parents for their perspective or ask what they were interested in.

[name removed] is a very nice person but even she could see that we were disappointed. There is no indoor pool and activities are very limited.The rooms are a little too small and the "cheap" refrigerators do not show well.

At the very beginning of our experience it was wonderful, they were very helpful in getting my mom in here, but it did decline due to covid. I do think they were trying the best that they could, but they did not try hard enough to keep the virus out, staff did bring covid inside of the facility. In less than 10 days after my mom was able to go out inside the common areas, she had contracted covid. They did let us inside to see her at the end of life.

I would tell people this community has a lot of turnover. They don't respond quickly to the resident's call buttons. The resident's rooms aren't cleaned like they should be. Before COVID the food was good when dining in the dining room. After COVID the food was delivered to the resident's rooms with little options. The dinner is served at 4 pm. There is no other option for the residents to eat. Lunch was finished at 1 pm. The meal times weren't spaced out correctly.

The communication is lacking with regards to medical changes with residents. A major medical change needs to be communicated to family members. A POA is not a guardian and does not have a say in who calls or visits a resident, A completed disregard for family members dealing with end of life situations. Greatly disappointed.

This has been a horrible experience for us and we are looking to find ourselves a new home we will not be going back to any community, The management here do not care about their residents. The food is horrible and the dining area is under staffed sometimes you wait up to 45 minutes for your dinner, there are very few amenities yet they do offer some field trips to go shopping. The staff, on the other hand, are fabulous they do try to help us and they are friendly and accommodating. We thought this was going to be a good move for us but now we see that most of the residents have just been put here by their families.

Even though it was some years that I had an experience here, I felt I did not want to tour this community. Based on the reviews the still did not improve their food. I did not want to put my loved one here if there was not a lot of activities and I did not get a good feeling.

I wasn't impressed with my tour of this community. There were many factors that played into where to move my mother to. This community I didn't feel was a good fit for her and her needs. It wasn't the place for us.

Our experience with this community was not a good one. The facility looks great and clean, there is housekeeping for the residents weekly. The aids at this community were great, they were very kind and helpful to my father. My issue was with the upper management and the way they misrepresented the community. The communication was not great between me and management. Good community, but the management needs improvement.

Beautiful place but we have been waiting for two months for an opening. They require a non-refundable $1200 deposit just to get on the "waiting list", which does not apply to the first month's rent!

We did not have a good experience with Amethyst Arbors. The one thing I was most unhappy about was that they were supposed to provide housekeeping, such as vacuuming and doing laundry, and they never did any of it. They just let my loved one sit in their room and no one would spend time with them. When I visited, I rarely saw staff around. I would try to call and talk to the nurse, and they were just not helpful or communicative. People just wander around and I was very unhappy with this experience.

We had about 6 years experience with The Peaks and a family member living there. Initially it was operated in conjunction with The Museum Of Northern Arizona. Upon walking through the front entrance one might first think that is still the case. The Director was a lovely woman who was a long time flagstaff resident. Unfortunately, as I’ve been told, her elderly mother needed care in Phoenix and she moved closer to help her. Enter [name removed], the new Director. The Goodman Group, management company, possibly came about this same time as well. The warm Feeling we had in the beginning was gone. There was a lot of turnover in staff. We had always heard that The Peaks was “The Premier Senior Living Facility”. After our second family member started to decline, much communication with the nursing staff, we moved our family member to a “group home” that was recommended by the Hospice agency. We had always thought a “group home” was a step down. What a mistake that was for us! Suddenly there were 4 residents with at least 2 caregivers, often 3. We had truly personal attention. It’s sad the decline that has manifested at The Peaks in the assisted living side. Would never in good conscience suggest someone move their family member there.

The apartment inside is old and stuffy with smoke. By first impression, the outside building is clean, newly decorated and pet friendly. But, the building is a smoking building and people do not follow rules to smoke outside or away from the building. The building does not have good exhaust ventilation and do not have an elevator from the garage. There is no microwave or venting in the kitchen for cooking. There has been robbery in the downstair garage and out side parking lot. A family member saw 4 large wheels gone from a truck and his neighbor had his car broken into, in the parking lot. A motorcycle was [Removed] from the downstair garage. There are people in the building that causes the police to be called. Frankly, the new management is asking a lot of rent for an old kitchen and stucco walls apartment for seniors.

I had a week to find a place for my 92 yr old mom after she broke 4 ribs and needed surgery on something else. I narrowed it down and looked at 4 places. Emerald Springs was beautiful. The grounds immaculate with lots of shady spots to read or visit. Inside walks down the halls were interesting with unique artwork and resident display nooks outside their rooms. There is a lovely swimming pool. An art room, game room & movie room all rarely used. The dining room was large, cool & attractive. Now reality: the med techs gave my mom the wrong medication, once she blamed it on the movie. There was never ANYONE in the dining room or getting some fresh air. Their bus took mom to their Dr. She couldn’t put her shoes on & no one told her too so she walked across hot pavement and rocks in her stocking feet. She had an embarrassing accident in her room. The aide that came took one look said she was pregnant and left and no one ever came back. The Sales Dir. was selling it, but no-one delivered.

Every one of the workers makes fun of the patients so loud you can hear it through your shut door, no respect. they just figure everyone has totally. lost all of their hearing. They will nickel and dime you for everything, smile to your face, and give you the middle finger when you walk away, nice looking place but dont ask for any help, it all comes with strings attached, if your on Medicaid DO NOT COME HERE!