The Blake by QSL Management

People are really friendly here. We like [names removed], our managers. [Name removed] in sales is helpful. It's pleasant here, it's not home but it's the next best thing.

Our Experience here at Smokey Springs has been a very good one. I think the best part of the place is the staff - very caring and professional! Room pricing and food services are good and holiday dining is great! All in all a good place for Mom.

I like the community.

Beautiful, well decorated building but did not care for the location. Still, it was quiet within and you could not hear the busy street outside. Small assisted living population vs memory care and those residents who were out and about didn’t seem to be communicating with each other. Good sized apartments and friendly staff. Mom was impressed overall.

Mom liked this place as it was much newer and well kept. Still all of the walking etc. would be too much.

My grandmother has been very happy here. It has taken a lot of worry away from our family. She loves the meals and activities, and it's one of the more affordable options around (very important for her). The only downside has been billing - they have told us twice that her rent wasn't paid on time when it absolutely was, and we'd receive nasty letters about it. The office staff has been pretty nonchalant about their errors. If they could get that aspect of it fixed, it would be a 5 star community.

I am grateful for the opportunity to be here. Ideally, I really would prefer living in my home. But, due to unexpected health problems. I made the decision to move here. I treasure my dear friends I have made. I am an active resident and ambassador and hope I am a positive influence on those I meet. Smoky springs - the home of the great breakfast.

I moved here February 2013. At first I did not like it. Now I know this place I need to be. Met some good friends. Have the activities. All my doctors and hospital are close by. Meals are prepared, weekly cleaning. Have my care, can go or ride the bus. Everyone has been good to me.

My parents moved here in 2005, 13 1/2 year later my mom is still here. The staff is friendly and caring. My mom is now 96 and I never worry that she will be looked after when I am not around. There are a lot of activities for the residents to participate in. With haywood, I have been really pleased for years. This was an excellent choice for my family.

My husband and I arrived here in August 2009. We had 2 apartments until he died in 2011. I now have a studio apt. I am happy with the cleaning lady but very unhappy with the present food and dining room service.

Most of the staff are wonderful. Plenty of activity. Wonderful food. But they are behind on their maintenance. Some leaky ceilings, sign by road not fixed yet, has been almost a year.

Food is a big deal here. Breakfast is great. All you can eat. Lunch is actually dinner. Hravy food to consume at 1230pm. Few fruits unless you give up your meal. Dinner at 530 is light. Soup and sandwich. Veggies and fresh fruit lacking. Ovetall the chef is wonderful and food wuality good to very good. Many older residents assisted by on house non skilled care who assist with bathing, laundry, and rides to dining room. Activities are almost hourly at times and mostly sedemtary with the exception of chair yoga and ti chi weekly. As a new resident I see activities too sedentary for folks supposedly living independently. Tripscto play golf, tennis, snd swim sre needed. Wintercactivities are needed to feel and stay physically fit. I would give 5 stars if activities were planned for active residents andcfresh fruit and much more quantities of veghies were ogfeted with meals

Facility okay. All additional services "a la carte."

very nice grounds and decor

Mom loves Nouveau Marc. Everyone is happy and friendly. I would recommend Nouveau Marc to anyone looking for a new home for their parents.

Mom is adjusting and making some friends. I would like to see her more involved with the activities and hopefully she will stop limiting herself as to what she can and cannot do. But I see progress over the five months.

Nice staff and really liked the two bedroom with the amazing balcony but there is no stove in the kitchen, which is a big negative. It's set off the main road, which I like a lot.

Nice rooms. Food good. View fabulous.Prices competitive.

Excellent tour, nice facility with lots of light. We-maintained. We saw very few residents (perhaps because our tour was at 10am) but those we saw spoke well of the facility.

I just moved my father into Washington Commons this weekend and it has been a very good experience so far minus the stress of moving in. The facility is very nice and appears very well maintained. My father's one room apartment looks new to me. The common areas are also very nice and welcoming with a very nice dining room and activity areas on the first, second, and third floor. The facility could use a second elevator as opposed to the one single elevator that is often tied up and full during meal times. Additionally, more signage pointing to the alternate routes and areas would be VERY helpful. I only realized after the second day that there were stairs beside my father's room that led to the outside and interior corridors. I am still unsure where some of the rooms are that are listed on the activity calendar. There is cable provided as part of the rent but it is via a basic cable box/outlet affixed to the wall and a coax cable. I spent 2 hours setting up 2 televisions as there were no instructions other than how to set up the universal remote. I asked for assistance but was told that the cable company would have to be contacted the next day. That would have been pure misery for my television addicted father so I sat down and figured it out myself. Basically, you have hook up the TV via the coax cable, set the TV to channel 3, do a channel search and then point the remote at the box on the WALL as opposed to the TV. The following day, a maintenance worker very kindly helped me to pair the remotes to the TVs so that is no longer necessary. There is no wifi in the apartments unless the resident is directly over the office where the office router is kept. I asked about it and was told that we would have to purchase wifi separately via an Xfinity router and service agreement. That is disappointing when all they need to do is install a few wifi boosters around the building. Meal time is great and the food is relatively good in my opinion. They have 2-3 choices of entrees every meal and although not fancy, the food is good. The beverage choices are limited to water, coffee, tea (unsweet), and lemonade. The servers are amazing, very patient, and extremely helpful. If there is a rude one on staff, we have not encountered her/him. My understanding from my Father is that they also have snack foods in between meals in the common rooms but I have not witnessed that myself yet. He likes it and goes there for coffee in the morning. Moving in was stressful as moving always is but this move could have went easier if I had known there were carts and hand trucks kept in the back to help with moving etc. We found them midway through moving when I asked if they had any wagons or carts that we could use. Additionally, there is no back door so you are forced to lug everything large through the lobby and to the elevator if it will fit into the passenger elevator. If not, you have to lug it up 3 flights of stairs. That could use a lot of improvement but I'm not sure what could be done other than an additional elevator and perhaps hiring professional movers. The staff at Washington Commons are all very nice and very willing to help. I have not encountered a single one that was not pleasant and helpful when help was sought. They all seem to get along well with the residents even when the residents are complaining about something (empty soap dispenser). [Removed] in particular is great and is the primary reason that we chose Washington Commons. He gave us the first of multiple tours that I took with my daughter and then my father. I'm not sure that we would have chosen Washington Commons if not for the first tour that we took with [Removed] in November. My father was supposed to be paired with another resident to orient him to the facility but that has not happened to my knowledge. Because my father has memory problems, I hired 'Right at Home' to provide well care visits at mealtime and activity time. This serves to remind him to go to meals and to participate in the activities. I think that he will adjust to the routine at WC in a week or two and won't need the aides for very long but it a great service to have available.