The Blake by QSL Management

Very nice

toured this property, thought it was very nice but have not made any decisions yet.

Our family had an in person tour and the experience was great and the location was perfect. However, the laundry was not included in the service and we know this was going to be a point of contention for our loved one.

Everybody here was very pleasant to work with and it was very adequate for my brother. This was one of the only facilities that is smoking friendly. Most of the rooms here have balconies from what I saw. Most people who lived here needed quite a bit of care and this is an independent living community. The turnover here was pretty high while I was here, so I think that is a sign a lot of people were not happy. In general, it certainly served my brothers needs. I talk to people who are still here and they have had a remarkably few COVID cases, so it seems well managed and contained and I am very impressed by that. They do have a nice, woodsy outside area to walk in the back of the facility, so it does not feel like an urban environment. When looking at The Regency House I would want others to know that there is not security cameras and at night there is no staff members. They also have physical therapy on site.

I do not live there myself , but a friend does. She is happy with everything accept the food. It is not always a pleasant experience. Joining her for Easter I see why. I found it to be of poor quality and just plain yuk. She had beef which was as tough as shoe leather. The place appears to be clean. The staff has always been friendly and helpful. My friend has been enjoying the activities, and find them a good experience. There seems to be an all around good atmosphere for someone to be.

pe0ple are nice and they try very hard to make people feel good. I do think they need more people working and the food needs alittle more creativeness

The staff and residents are friendly. The facility has activities that help the residents do more things outside their apartments. The facility has a walkway where residents can enjoy walking and exercising. My only suggestion is that the food served should be a more balanced, healthy meal with less salt and sugar to help improve the residents' health and nutrition.

I have recently taken a tour of this community for my loved one and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. They had a great activity program as well as dinning experience for the residents. It was just not the right fit for us in the end decision.

I was not as impressed with the memory care area of this community as I was with the community we chose. The staff we met were nice and they seem to offer some nice amenities. I just didn't feel this community would work for my loved one.

We liked this community and thought it was a little nicer than some of the others we looked at. This is an older clean community and I just did not think mom would be happy here. The hallways reminded me of a hospital. The people I met were nice and I would say this community might be worth a look.

My mother has lived in Smoky Springs for 2 years and has enjoyed it very much. The staff turnover in the food and beverage department is high. The food quality and service is therefore inconsistent. At times it is so great and at other times, it is hard for my mother to eat it. This is totally independent living, with 2 caregiver companies on site which is used by quite a few residents. There has been some management turnover as well, which leads to additional issues and problems with housekeeping, food & beverage and overall management. My mother is relocating after 2 years as she has reached the point of needing full assisted living.

Beautiful Community many activites and wonderful caring staff.

We do like this community. The staff are good and helpful. What really bothers me is that they do not have a steady chef or nutritionist that comes in. Veggies out of a can are salty and not nutritious. We were told when we moved in that we would be able to meet with the chef and tell them what we like and that never happened. Also there management is always changing. They offer transportation if you need it. They have activities, but they tend to cancel them often.

I was a little concerned about the lack of security they had in this community, they had multiple doors that lead to the courtyard with no alarm and only had one little lock. The dinning experience was pleasant as well as the variety of meals they provided there residents

The staff was really informative and welcoming on my tour. The community was too aged and outdated for my liking. It needs a lot of improvement and updating in the bedrooms as well as the dinning rooms.

Manager was new and had to read the contract with me as he had never seen it before. Phone service is very limited and I still have not resolved. It is very clean and a very nice atmosphere. Staff is friendly helpful and will do anything you ask..

My daughter from the Washington DC is helping us looking for the retirement place in Richmond area. We learn a lot from the last two days. She is now back to DC and she will continue looking for a retirement place in the DC area. After that we will select either retire in Richmond or DC. Many thanks to you.

It was very clean and polished. Looks like a 5 star hotel. They have activities and everyone seem to be happy and griping or cursing.

The food is not real great at Washington Commons. Mom doesn't eat pork and shellfish and that seems to be all they serve. Mom has been real sick since moving in so she really hasn't been able to get out and about. The staff are friendly but don't get things done. She has had a door broken and they haven't fixed it yet. Overall things are going okay but definitely some things need improving.

Nice Staff. Food is not so Great.