The Blake by QSL Management

During the Covid-19 pandemic, they have had the community on lock down and have been very careful with sanitizing everything. Previous to the lock down, they had a lot of activities available for the residents. During the lock down, they have made an active effort to keep residents entertained, like playing hallway bingo from a safe distance. The food and service has declined slightly since the lock down, but previous to that, it was pretty good. We feel River's Edge is a good value for the price. They do seem to struggle with keeping their maintenance personnel and as a result maintenance requests can take a little longer than normal to be resolved.

Very nice facility and the staff and residents seemed very friendly. No progressive assistance so if you worsen you can end up out. Covid kept us from actually seeing the place.

We live at the Town Center at the Fountains at Lake Pointe Woods. The most important facets of living here are the very friendly and caring residents; and the very pleasant and delightful staff. The feeling during this lock-down due to the virus...we are safe and secure. We may not always be happy with the restrictions, but we are all well and getting very good care. We feel lucky to be here. Thank you,

The staff is very friendly and outgoing. They are helpful to the residents. They have a lot of activities. Room sizes are nice compared to other places. I chose the location because it was close to my house and the unit was a similar size to her previous apartment. You can’t beat it for the price.

Haywood Estates is an okay community. The price is a little less than some other communities in the area. You get what you pay for. We have been pleased overall so far. The food was good when they were serving in the dining room. It is harder now with the lock down for the quarantine.

Sales manager very welcoming. Rooms nice size. Wonderful community amenities. Residents are active. Place somewhat dated and hallways and elevators could be cleaner.

My wife and I moved into the Blake with such high expectations. Several months in the excitement wore off as they seemed to be having difficulty with their management team after several directors left. We were very disappointed and dissatisfied and felt as thought their were many unfulfilled promises. We were preparing to move out as our frustrations intensified but in the last month or so the new leadership team has overcome obstacles and are making up for the errors of the past. We are seeing much more activity, excitement, and our needs being met. We never thought our closet and sink would be fixed, but just mention to the new Executive Director and it was done in a jiffy, he even fixed it himself. The food has improved and the care staff are happy and eager to serve us. Our apartment is spacious with great lighting and a suitable kitchenette. Our shower is large, easily accessible, with safety rails. We have several area we’re we mingle with our neighbors including a well stocked bar and theatre. I belong to the bridge club and I play 3-4 times a week with them. I attend all of outings and we can easily schedule a transport if needed. Thankful for the turnaround. We are excited to see things improving and are so thankful for the care and opportunities we are offered at The Blake at Charlottesville!

Very friendly staff and showed us every option available to us. The food prep is not variable to accomodate my food allergy, and this is a deal breaker.

We have been very pleased with the care our loved one has received. We feel that you try very hard to meet all of her needs. It is a wonderful facility and the staff are friendly and helpful.

Moving into The Blake has lessened the anxiety we had about giving up our home as the staff has been so willing to assist to make the transition bearable. We look forward to many years of satisfied service.

Great living here at Smokey Springs.

Very accommodating to all.

Fun place, great staff, many activities, residents are very friendly. Clean but lighting could use an upgrade.

All my experiences have been wonderful. The food has always been very good. My Aunt has had no complaints. The staff has been very supportive in all situations concerning her care. I give them an A+

Wonderful, friendly staff. Good Chef [name removed] offerings. Nice facility, but a few items are rather dated.

Very nicely managed, apartments are bright and spacious. Staff is very pleasant, helpful, but spread thin. Need more servers at meals.

I live here in Smokey Springs - like all people for the most part.

Really enjoy it at Smokey Springs. Friendly place. Good food.

People are very friendly and helpful (staff and most residents). Some things are a little aged looking, like the dining room chairs.

Apt size great for couple. Food and food service is good. Not special but good and flavorful. More than one elevator needed but not probable. Additional help for maintenance. Afternoon doctor bus schedule.