The Associated Management Company

The staff is doing a great job. Mom on the other hand says that she does not need to be here. Mom is having a rough time with the transition. They have activities, but again mom has not got involved yet. She enjoys her meals and the dining experience.

Very warm and welcoming place. They emphasized an "open 24-hours" kind of philosophy. Although seemingly well maintained, the place showed some age and wear and tear. Far and away the most outstanding feature was the vibrant and energetic staff that we met, including Director of the AL Unit and Director of Admissions who gave us our tour. They really put us at ease with their directness and explaining their phipospoh of senior care, including the importance of individual dignity, etc. Also, here we saw lots of different groups interacting in different spaces--around the piano, in the lobby doing a Christmas word game, and in the library.

Nice place. Affordable. Older building. 3 levels of memory care. Staff and clients non-cauc

I had a lovely tour of this community. Everything looked nice and clean. I could tell they do a good job with the cleanliness. The staff I met was kind and informative. My questions were answered. It was a lovely experience, and this is a very nice place.

Very nice place. I am well pleased, with workers and place.

I toured this community for my mother. It went pretty well. From what I saw everything appeared to be nice and clean. It is a good looking community. The staff was kind and welcoming. They answered my questions and were informative. It was a nice tour, and a good experience.

I have really good experiences here at this community. My father used to live here, and I was very satisfied with his move here. My aunt was starting to improve and become more active since her move here, but she has recently been admitted into the hospital. She wasn't eating well. It isn't the community fault, they were caring for her well. I'am pleased with community and all they have done for us.

VERY impressed with the activity schedule. Watermark university looks like a winner! So much nicer inside than it looks from the outside. Norilee made the tour feel like a 'welcome home' for my mom. This property definitiely makes our short list.

My mom is still getting comfortable in her new community. There are activities available for her to try. Some of the residents have been help my mom around the community. the staff are nice but I am disappointed in the level of attention. The food is not good, I ate here and the quality of the food needs improvements.

My review of Fountains is nothing short of amazing. The staff, doctors, facility& environment made the decision to choose Fountains a no-brainer.

Just began the first 30 days for my Mom. So far, good. She has adjusted very well and the move was worth it. She looks better already and loves the food. For 96 yrs old, she is still very active and Fountains has the activities to keep her up and going. Too soon to go any further with ratings.

I am very familiar with Grand Haven. A beautiful place but not sure it will work with the progression of Mom's dementia.

Grandhaven maintains a very neat and clean environment. When my parent moved in, the apartment was in very good condition. They also just replaced the carpeting in the common areas. The landscape is well cared for and the side walks are maintained to make it easy to walk them. Activities are offered in house and out in the community. There is a van available for the activities and for running errands like shopping or banking. My parent still drives a car but likes the idea that in the winter, there is a van transport. Monthly there is a calendar showing the different activities and daily reminders are sent to residents for events the next day. There is a dinner meal made available for an additional charge and is optional for residents. A monthly calendar is also sent out with the menu of meals. Some of the community activities also include breakfast or lunch meals. There are some volunteer opportunities and a lobby area where residents can meet, get to know each other and sign up for activities. It has been a month and one half since my family member moved and they say they are glad they made the decision to move to Grandhaven. Above are some of the reasons why.

So far she seems to like it here. She hasn't had any complaints about the food, or other residents or anything else. This was pretty comparable in price to others we looked at.

I think from my experience, I have come to visit my mom during the week, and they have exceptionally great workers. It is just on the weekend is when they kind of fall off. They aren't as punctual in following up on things. During the week I would give them five stars, but on the weekend I would give them three stars.

Only offer 1 meal a day and Medication mgt. is $630 per month. Too expensive.

So far everything has gone well at The Fountains of Franklin, they are taking good care of my loved one. It is a nice looking, clean facility and the staff are all very friendly. I was particularly impressed by the sales person and the touring process in general, they were very informative, and a big help!

We toured this community while looking into care options for a loved one. Elmhaven Manor seemed like a nice place, overall. The facility was clean and well kept, and the staff seemed friendly and professional. How it was a bit more expensive in terms of cost to what they offered, compared to some options we saw in the area.

The Fountains at Franklin have a lot of staff on hand, and I have never seen them shorthanded. They are all willing to lend a helping hand when needed. I like the fact that my Dad has an assigned caregiver. When he gets up he does not have to just sit in his room, he gets up and gets ready for his day. They do have a lot of different activities going on, although my Dad is a bit of a loner, so he does not participate in many of the activities that they have going on. It is a very nice place, overall.

They need to be sure to introduce themselves to residents. When a patient wants a copy of medications they should.