The Associated Management Company

Very clean, very nice atmosphere. Director is also very nice and willing to accommodate

was really impressed with director has she was well informed showed us all they offered.

We were all impressed with the apartment, the staff and planned activities. We have visited at least 7 ploaces and this is the most favorable at this point. Met a gentleman there that he knows and got good reports from him. This is one of the best places as far as cost and value.

Clean and modern feeling. I liked the variety of activities offered.

We really like this place, but we need more time.

The staff members at the community are very friendly and helpful. They have a pager system that is very hit or miss. If the residents who is in needed of help pushes the button, it may take them up to an hour to come by. Sometimes the pager system does not work so they never come. However when they do come to help, they do a good job. Compared to other places the value seems pretty reasonable.

A good place to visit when considering options.

Since I've put awareness on a few things I'm going to give them time to improve those issues and get to a 5. For the money my friends are paying the care should be top of the line. I like The Fountains because it is centrally located. I'm quite pleased with some of the things they have done for seniors. I would not underrate them by no means.

I have only observed for one month. As with every place there are going to be staff that are more efficient and caring than others. I only wish there was increased staffing and better weekend coverage. I take my hat off to those caregivers who work extremely hard and you wouldn't be able to pay them enough for what they do. I hope there will be an opportunity to review again in the months ahead. I don't want to forget the food department and one cook in particular that is very good. The housekeeping department also does a great job.

The facilities are kept in excellent condition. The staff are friendly but are quick to cut off services if payment is not made right on time. Their attitude at times can be curt and abrupt. Otherwise the facility provides a good place to stay though a bit on the pricey side.

We like the accomadations at The Fountain at Franklin. It has a home like environment. The people are friendly and helpful. It is clean and smells clean. My husband is slowly adjusting to the new rountine. Thank you for your help.

Really like the experience thus far. A beautiful facility. Very clean, and courteous staff. Because my Mother is temporarily in a respite unit, the "assisted services" have been a little sporatic. But the immediate efforts to correct any oversights have been noted. I would likely recommend this facility to others.

Upon first moving in they gave us a particular price and they've been trying to mess aroudn with the numbers. They'll tell you about certain prices and then that they care went up, so we ahd to meet with them to ask what changed and they apologized, said nothing did and changed it abck to the original price. They also didn't tell us moving in that they don't include ANY paper products and I had specifically asked those questions when we went in for interviews. She's moved in, she's settled in and she's a very difficult person to deal with, they've been doing the best they can and I hate to say this but it's been a burden off of our shoulders. The fountains is doing the best they can with her and that part we really appreciate. If things progressed to the point where she was not able to do things any more, because of how their levels of pricing change so specifically and easily we may have to move her to a nursing home over the fountains because the costs could be so exhorbitant.

swanhaven is a little further out then we'd like to travel...but...their system is different...you pay for your apt and pick the services that are needed NOW...services can be changed, more added, as needed...each apt has a full kitchen for those who like to cook...so you're only charged for the meals provided if you attend/eat in the community dining room...(some things to consider.

2 months into our lease they took the three meals a day that were agreed to in the lease down to 20 meals a month. They also stop serving hot breakfast 3 days out of the week and wanted to charge residence and additional $[fee removed] for every meal beyond 20 for the month. don't know if they had an ownership change or management change but the kitchen staff was cut from 8 down to 2. The hours were cut down for meals as well. Also long time staff were replaced.

Honestly, I am not happy with the facility and how it's run for the money they charge, but to be fair, the staff is always friendly. They need more staff. They never are there to let people in and they rarely answer the phones. Unprofessional.

I wouldn't recommend this place to others. I'm in the process of looking for a new place. My additional comment is that I'm looking forward to moving.

The James is a beautiful independent living facility and the apartments are really lovely. The food quality varies from ok to very good, with the norm towards the ok end. The activities are ok. They are pretty average and what you expect from most places. The front desk staff is polite, not friendly, but always polite. Maintenance is very responsive and very kind to the residents. Housekeeping is ok. Apartments are cleaned, floors mopped, toilets and bathrooms are cleaned and bedding is changed every two weeks. No dusting is done. Most places clean weekly. I go in once a week to dust, clean, remove garbage, etc. The residents are great caring people. The James caters to the independent lifestyle and does not have the resources in place for assisted living.

Management tends to be friendly to some and very unfriendly to others. Transportation seems to be an issue with residence who use a scooter. Conversations that should remain private are shared with other staff members and upon a request to repair a dining room light, manager took my note, did not say a word, turned her back on me and looked out her window, which in my world we call rude.

Needs more security, staff and better house keeping. We picked this community because of the cost, and it was close to me.