Tharon Management

When we did our tour of the facility I was impressed that our guide knew every resident by name. She chatted with each senior and you could tell they all felt comfortable with each other. Our impression was this facility, although not the fanciest, felt the most home like.

Very nice, homey, friendly, clean, small facility for a more family atmosphere *Mom will be moving in

AL & Mem unit; garden, pet friendly

I really liked this location. The staff was very nice. We also met several residents and they all said they love living there.

This place wasn't as nice but was very clean and had no urine smell at all. The worker's were very helpful and director gave us a perfect tour of the facility and knew every resident we encountered by name.

Clean, with nice group areas. Smaller so can know everybody but big enough not to feel 'stuck'.

The place is nice, I like it. The concerns were with the response times, when she calls it isn't as quick as we would like. It's been an ongoing issue, and there is always an excuse, something about the pagers, usually. I will say though, that when I bring it to their attention they are right on it, coming up with solutions. 9 out of 10 caregivers are pretty good, but the ratio is only 1 for every 9 residents. The food isn't bad, but I am sure it's better other places, and they don't have green salad, just a lot of other vegetables.

I would recommend Crescendo. The only issue we had was the cost for one week & a small hiccup in the medication dispense

The food was hyped up as restaurant quality when we checked out the place, but it is pretty bland. Short-staffed. It takes forever for maintenance. Yesterday, it took almost two hours to get some toilet paper. I decided to go out to the supermarket to get the toilet paper myself. When I got back, the resident just got the toilet paper. There should be rolls put in the bathroom when the room is cleaned. I spoke to one of the Directors about staff entering the resident's room. The maintenance guy didn't even knock and wait for a response on the female resident's door. Nor did he ring the bell. He put his card in, and went in the room, surprising the resident who was in the hallway. She had just gotten out of the bathroom. It thoroughly startled her and threw her off. Because we have a Ring camera installed in the room, I was able to capture the incident and report it. The resident moved in on [date removed]. Her name plate is still not next to her door. They keep telling me it's in process. Everything is in process. I spoke to another resident and asked her how she liked the place. She said it was ok, but it took a long time for "stuff to happen once you request it". I concur. The Internet systems are unstable. They need to have cameras outside since the gate remains open. Staff are pleasant. I think they are understaffed in certain areas. The management is adequately staffed, but not the other departments. [name removed], one of the laundry staff, is amazing! The rooms are pretty nice. The grounds are well maintained. They need more parking.

The people are nice but the management is an issue. Staff constant leaving for other facilities that pay them better and give them more hours. New staff come in and they are not skilled. They don't know how to take care of the elderly. It's so unfortunate. At the moment, I would not recommend this community to others.

Staff is super friendly. Clean facilities. Lots of staffing turnover They need better transport. They say they have it but they don't I would recommend the facility depending on the patient. Older and kind of out of it, yes. Young and still in sound mind, then no

My biggest problem with The Lakes is their maintenance and upkeep. often doors auto open/close fail to work, and it is not days, but weeks before repaired. Likewise, when activity director at memory care left, it was months without finding new hire. They absolutely should have had a temporary person on tap. The tv is not a replacement, especially since they tend to hype their facility as exceptional. BUT I do need to say that I appreciated the guidance from the industry, you helped me greatly during trying times

Manager and sales director left shortly after occupancy, communications very poor. Working staff friendly, and med tech responsive, but phone often unanswered. Raising rate now by going to charge extra for laundry, usually included in fee, Room is clean and neat, things look ok, but something just isn't right here.

My dad was at Crescendo for less than a year before he passed. The went through 3,directors of memory care before I left. At first, the staff was very nice and attentive, but then they brought in less than great staff. My dad died and I didn't get really any condolences from them. I was going to move him before he died due to the lack of consistency.

he rooms are spacious, and the facility is nice. It is important to have the facility conveniently located so that family can make frequent visits. Getting to know the staff is important to making sure loved ones get the best care. I believe there are staff shortages throughout the industry. Research is important to make sure the facility can and will at least hire help from a staffing registry when needed.

Overall compared to the two other memory care homes I have had my Mom over the last 10 years, Valley Crest is a 3 star for all the above categories. It is disorganized and old but the staff are fabulous and my sister is happy so in the end it is a great place for her based on what she can afford long term. My sister's experience has been stressful for her because they kept moving her from room to room. I understand they are redoing all the rooms but she is brand new there and it made her settling in much harder. I just wish they would have left her in her original room for a longer period of time. The staff were very understanding of her distress and go out of their way to reassure her.

I have enjoyed my residency here!

In the memory care area it doesn't seem to be as nice as the assisted living area. It's an okay place for memory care. The staff are very responsive, friendly, and understanding. If there is a concern they are willing to take time to discuss things with me. It does seem they are short staffed, and some staff may seem overwhelmed by all the duties they are doing currently.

Not the right fit.

Our family had an in person tour and it was very nice, but we did not like it as much as we did the other communities we were checking out. However, everyone we met with gave a great presentation and had great follow up conversations.