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7.3
Review Score
920 Stockton Dr, Allen, TX 75013
Recently new ownership and new executive director. Will be third since we have been there. Many staff changes, takes longer than I would expect to respond to some emergencies when pendant is pushed.
Recognized as the best location in town, Allen's premier assisted living and memory care community specializes in a holistic approach to wellness, including individual resident customization of our proprietary Seven Dimensions of Wellness. A resident thrives when they feel connected and engaged...
2595 Harbor Blvd, Port Charlotte, FL 33952
The building is ran very well from top to bottom. The wellness director is amazing and handles everybody's needs in a timely manner.
Would you like to love where you live? If you answered yes, then Parkside Assisted Living & Memory Care is for you. We are challenging what people think Assisted Living and Memory Care should be and delivering a quality lifestyle not seen before. Our open concept cottage floor plans offer...
14300 N Portland Ave, Oklahoma City, OK 73134
My parents were in Villagio and they really enjoyed it. The staff was helpful and the food was very good. I don't know why anyone would give a negative review because this place is very well kept and they do...
The Gardens at Quail Springs is a unique community that offers a comfortable environment for daily living, personalized support services, and interactive activities. Our focus is on promoting wellness and independence through individualized care plans.Over the past year, we have made some...
1029 Seminole Trail, Carrollton, TX 75007
Moving my father into assisted living was a difficult decision. The day of the move he was furious with me. [name removed] and her staff let my father lead the way on the move. When we arrived they had his...
Upon visiting Carrollton Gardens, you will find variety of activities and floorplans as well as multiple common areas that enable residents to feel that the entire community is their home. Our experienced team provides superior services, premium amenities, fine dining, and elder care to the...
3392 Medical Center Dr, McKinney, TX 75069
Overall good experience but they did seem short handed at times but that may be part for the industry post covid They were very friendly and very willing to work with us to ensure our loved one was well...
Recently opened in the spring of 2011, The Ivy of McKinney is a warm and cozy Community designed to promote creativity and independence within a safe and loving environment. The Ivy of McKinney provides first-class McKinney Assisted Living and Memory Care - we would love for you to visit us with...
Review Score
204 reviewsOut of 10
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A Place for Mom has scored Surpass Senior Living with 7.3 out of 10 using our proprietary review score based on 36 reviews in the last 2 years. Over all time, Surpass Senior Living has 204 reviews with an average "overall experience" of 3.9 out of 5.
I'm glad I moved my mom here. I was nervous about moving my mom anywhere (other than my own house). I toured tons of assisted living homes and eventually chose Villagio Carrollton because I liked the size of it and how close it was to my house. Even after moving my mom in, I wasn't sure about letting her liver here, but every time I came to visit (which was often), the staff and management were friendly and my mom was happy.
5
5
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5
Carrollton Gardens in Carrollton, TX
3.8
(27 reviews)
We toured this community and the main reason we did not choose this place for my dad is that they only had 2 bedrooms available. The first one was a one bedroom that faced the street and the other was a small 2 bedroom that did not look like it would house his furniture. The staff during the tour were great. The setup was nice and they even have a bar and offered a happy hour.
5
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4
The Heritage at Twin Creeks in Allen, TX
4.1
(66 reviews)
This place was great may be in a runner up area
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5
The Heritage at Twin Creeks in Allen, TX
4.1
(66 reviews)
Things are going fine. Everyone has been very helpful. We go to visit my Dad regularly. We are also getting attached to the other residents here. The facility is really clean and they are doing a great job.
5
5
5
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5
The Ivy of McKinney in McKinney, TX
3.7
(52 reviews)
My family member has been a resident for 5 years. The staff at Villagio has been fantastic! It's small, comfortable and inviting. Eases your mind knowing your family is well taken care of and loved.
5
5
5
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5
Carrollton Gardens in Carrollton, TX
3.8
(27 reviews)
We really appreciate their friendliness and their ability to get my loved one involved in social activities and the care they are taking of her. The staff at Orchard Park are more like a family than caretakers. We are very blessed and excited to have found this awesome facility!
5
5
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5
The Ivy of McKinney in McKinney, TX
3.7
(52 reviews)
My mother loves it there. Everybody is real nice and real friendly and the activities director is amazing. I am very pleased with it.
5
4
5
5
5
The Ivy of McKinney in McKinney, TX
3.7
(52 reviews)
Debbie at Elmcroft was amazing, helping us move dad in just four days!! We had to move him due to neglect and I was able to help with his move before I had to leave to go back home to California. The facility is clean, homey, well staffed with positive, truly loving people that treated dad like family from the moment he arrived. He felt right at home and is acting calm and friendly. I can now sleep at night not worrying about daddy. ,
5
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The Gardens at Quail Springs in Oklahoma City, OK
3.5
(23 reviews)
We would rate this community very high! They have a friendly staff. The community is very clean, very friendly. There is plenty of parking. We came between meals, so they were just setting out the lunch settings, but it looked nice. We went with another community because of location, but this one seemed very nice.
5
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The Ivy of McKinney in McKinney, TX
3.7
(52 reviews)
There are a lot of things I like about it but there are a lot of things that really really need improvement. The best thing about it I think is the apartment, the bedroom is big and roomy, it's easy to get a wheelchair in and out of the bathroom and it's newly renovated. Of all the places we looked at, this had the nicest apartment we saw. The care they're getting could be a lot better. One thing that happens when you talk to them is they'll say "Absolutely, no problem" and then nothing happens. I think part of the problem is this place has been taken over, there aren't a lot of residents and as a result they don't have enough staff. They aren't cleaning their apartment like I thought they were supposed to and according to my mother they aren't bathing my dad twice a week but I can't really be sure because she's a little out of it and you can't be 100% sure of what they're saying. The food could be a lot better, its edible, but it's not particularly good. One of the reasons we put our parents here was they allow smoking out on their courtyard where my mother can go out anytime she wants. We don't want to move them because it would be unsettling for them, I'm oping over time they'll get more staff and things will improve.
4
5
2.5
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The Gardens at Quail Springs in Oklahoma City, OK
3.5
(23 reviews)
Exhausted after touring several facilities, I turned to "A Place for Mom" for assistance. They responded immediately with options that matched Mom's living requirements. Literally seconds into the tour of Elmcroft of Quail Springs (Memory Care Wing), we knew this was Mother's new home. This small, secured area is designed to make every resident feel safe and "at home" and is well-staffed with caregivers who really care. No matter what time of day we choose to visit, Mother is always clean, groomed well, and either with a staff member or in the group livingroom participating in activities. Take a tour and your search will be over, too.
5
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5
The Gardens at Quail Springs in Oklahoma City, OK
3.5
(23 reviews)
What really sold us right away were the rooms, they were better then the other communities we had looked at and we were able to get a two-bedroom. They do a good job with the activities they seem to really offer a lot for the residents.
4
5
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4.5
4.5
5
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The Heritage at Twin Creeks in Allen, TX
4.1
(66 reviews)
We chose The Heritage at Twin Creeks because it was closer to family and when we interviewed and toured the facility, it just seemed that the staff to resident ratio was great. When we walked in there was at least 5 caregivers in sight. My dad actually has a caregiver assigned to him, so he always has that personalized care. The room sizes here are very good, he was able to be in a private room so it was perfect. The staff was extremely nice, they spoiled my dad. When he passed away they were shaken by it, so they truly invested themselves in him. We could not have made a better choice and I would absolutely recommend.
4.5
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The Heritage at Twin Creeks in Allen, TX
4.1
(66 reviews)
I cannot say enough good things about this facility . My sister has been a resident in assisted living since August 2019 .. To say it was easy for her to leave her home is impossible.. But the care and love she is receiving is so wonderful .. The staff from the administration to the dining room help are great .. we have come to know all of them and feel they are a part of our family .. [Name removed] is doing so good under their care and their love for her .. and her love for them grows stronger each day !! She realizes the challenges they face each day !! We had our concerns when there was a change in owners .. but I can honestly say the transition has been remarkable.. To have so many individuals in one place who are there for the residents is awesome .. Thank you to all of the staff for your dedication in keeping the residents safe during this pandemic .. we know what you have been through to obtain their safety .. you are appreciated more than you will ever know !! God Bless you all !!
4.5
4.5
4.5
4.5
4.5
The Ivy of McKinney in McKinney, TX
3.7
(52 reviews)
My husband has been and is still being cared for in the best way. The caregivers and staff treat him with respect and you can tell that they really care. In this most difficult time they have not changed their treatment of him. I don't worry about his care, even though I don't get to visit with him as much as I would like to. The court yard visits have been nice and they will have to do until we are able to come in to visit with him. Everyone is very pleasant and understanding in these troubled times and that means a lot to myself and family. Thank you to the staff and caregivers.
4.5
4.5
4.5
4.5
4.5
The Heritage at Twin Creeks in Allen, TX
4.1
(66 reviews)
My mother stayed there for respite for a couple of weeks. The people there were great -very patient and upbeat with her. I would have her stay there again,
4.5
4.5
4.5
4.5
4.5
The Heritage at Twin Creeks in Allen, TX
4.1
(66 reviews)
As a family member with a long term resident at Villagio, I find it saddening that people put such tacky reviews to their experience at Villagio. I have seen first hand the way some family members treat and talk to the staff and I can assure you that if I had any job where I was treated and disrespected that badly, then I would quit also. I applaud the staff and management at Villagio of Carrollton and would recommend them to any friend or loved one. If I felt that my loved one was living somewhere that was as bad as some of these reviews claim, I can assure you that I would not let them continue living there, especially for 5 years.
4.5
4.5
4.5
4.5
4.5
Carrollton Gardens in Carrollton, TX
3.8
(27 reviews)
This community has nice, welcoming staff. It is kept clean all around the place. There are activities but my dad has not stayed long enough to be interested. My dad enjoys the food. I would recommend this community to any one who needs assistance.
4.5
4.5
4.5
4.5
4.5
Carrollton Gardens in Carrollton, TX
3.8
(27 reviews)
With only a few residents to care for so far, this facility is excellent. They are attentive to the residents and my parents love the food. The apartments are big and tons of closet space. I like that they have a kitchenette without a stove. A microwave is all they ever need. The only thing I would change is the communications. I don't know when the podiatrist or other doctors are coming, and I would like to know so I can be there.
5
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2.5
4
The Heritage at Twin Creeks in Allen, TX
4.1
(66 reviews)
Orchard Park of McKinney did a great job. They were very proactive. The staff was great. In the time we were there, we didn't really have any complaints.
4.5
4.5
4.5
4.5
4.5
The Ivy of McKinney in McKinney, TX
3.7
(52 reviews)
There are 5 total Surpass Senior Living Facilities.
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