Surpass Senior Living

I'm glad I moved my mom here. I was nervous about moving my mom anywhere (other than my own house). I toured tons of assisted living homes and eventually chose Villagio Carrollton because I liked the size of it and how close it was to my house. Even after moving my mom in, I wasn't sure about letting her liver here, but every time I came to visit (which was often), the staff and management were friendly and my mom was happy.

We toured this community and the main reason we did not choose this place for my dad is that they only had 2 bedrooms available. The first one was a one bedroom that faced the street and the other was a small 2 bedroom that did not look like it would house his furniture. The staff during the tour were great. The setup was nice and they even have a bar and offered a happy hour.

This place was great may be in a runner up area

Things are going fine. Everyone has been very helpful. We go to visit my Dad regularly. We are also getting attached to the other residents here. The facility is really clean and they are doing a great job.

My family member has been a resident for 5 years. The staff at Villagio has been fantastic! It's small, comfortable and inviting. Eases your mind knowing your family is well taken care of and loved.

We really appreciate their friendliness and their ability to get my loved one involved in social activities and the care they are taking of her. The staff at Orchard Park are more like a family than caretakers. We are very blessed and excited to have found this awesome facility!

My mother loves it there. Everybody is real nice and real friendly and the activities director is amazing. I am very pleased with it.

Debbie at Elmcroft was amazing, helping us move dad in just four days!! We had to move him due to neglect and I was able to help with his move before I had to leave to go back home to California. The facility is clean, homey, well staffed with positive, truly loving people that treated dad like family from the moment he arrived. He felt right at home and is acting calm and friendly. I can now sleep at night not worrying about daddy. ,

We would rate this community very high! They have a friendly staff. The community is very clean, very friendly. There is plenty of parking. We came between meals, so they were just setting out the lunch settings, but it looked nice. We went with another community because of location, but this one seemed very nice.

There are a lot of things I like about it but there are a lot of things that really really need improvement. The best thing about it I think is the apartment, the bedroom is big and roomy, it's easy to get a wheelchair in and out of the bathroom and it's newly renovated. Of all the places we looked at, this had the nicest apartment we saw. The care they're getting could be a lot better. One thing that happens when you talk to them is they'll say "Absolutely, no problem" and then nothing happens. I think part of the problem is this place has been taken over, there aren't a lot of residents and as a result they don't have enough staff. They aren't cleaning their apartment like I thought they were supposed to and according to my mother they aren't bathing my dad twice a week but I can't really be sure because she's a little out of it and you can't be 100% sure of what they're saying. The food could be a lot better, its edible, but it's not particularly good. One of the reasons we put our parents here was they allow smoking out on their courtyard where my mother can go out anytime she wants. We don't want to move them because it would be unsettling for them, I'm oping over time they'll get more staff and things will improve.

Exhausted after touring several facilities, I turned to "A Place for Mom" for assistance. They responded immediately with options that matched Mom's living requirements. Literally seconds into the tour of Elmcroft of Quail Springs (Memory Care Wing), we knew this was Mother's new home. This small, secured area is designed to make every resident feel safe and "at home" and is well-staffed with caregivers who really care. No matter what time of day we choose to visit, Mother is always clean, groomed well, and either with a staff member or in the group livingroom participating in activities. Take a tour and your search will be over, too.

What really sold us right away were the rooms, they were better then the other communities we had looked at and we were able to get a two-bedroom. They do a good job with the activities they seem to really offer a lot for the residents.

We chose The Heritage at Twin Creeks because it was closer to family and when we interviewed and toured the facility, it just seemed that the staff to resident ratio was great. When we walked in there was at least 5 caregivers in sight. My dad actually has a caregiver assigned to him, so he always has that personalized care. The room sizes here are very good, he was able to be in a private room so it was perfect. The staff was extremely nice, they spoiled my dad. When he passed away they were shaken by it, so they truly invested themselves in him. We could not have made a better choice and I would absolutely recommend.

I cannot say enough good things about this facility . My sister has been a resident in assisted living since August 2019 .. To say it was easy for her to leave her home is impossible.. But the care and love she is receiving is so wonderful .. The staff from the administration to the dining room help are great .. we have come to know all of them and feel they are a part of our family .. [Name removed] is doing so good under their care and their love for her .. and her love for them grows stronger each day !! She realizes the challenges they face each day !! We had our concerns when there was a change in owners .. but I can honestly say the transition has been remarkable.. To have so many individuals in one place who are there for the residents is awesome .. Thank you to all of the staff for your dedication in keeping the residents safe during this pandemic .. we know what you have been through to obtain their safety .. you are appreciated more than you will ever know !! God Bless you all !!

My husband has been and is still being cared for in the best way. The caregivers and staff treat him with respect and you can tell that they really care. In this most difficult time they have not changed their treatment of him. I don't worry about his care, even though I don't get to visit with him as much as I would like to. The court yard visits have been nice and they will have to do until we are able to come in to visit with him. Everyone is very pleasant and understanding in these troubled times and that means a lot to myself and family. Thank you to the staff and caregivers.

My mother stayed there for respite for a couple of weeks. The people there were great -very patient and upbeat with her. I would have her stay there again,

As a family member with a long term resident at Villagio, I find it saddening that people put such tacky reviews to their experience at Villagio. I have seen first hand the way some family members treat and talk to the staff and I can assure you that if I had any job where I was treated and disrespected that badly, then I would quit also. I applaud the staff and management at Villagio of Carrollton and would recommend them to any friend or loved one. If I felt that my loved one was living somewhere that was as bad as some of these reviews claim, I can assure you that I would not let them continue living there, especially for 5 years.

This community has nice, welcoming staff. It is kept clean all around the place. There are activities but my dad has not stayed long enough to be interested. My dad enjoys the food. I would recommend this community to any one who needs assistance.

With only a few residents to care for so far, this facility is excellent. They are attentive to the residents and my parents love the food. The apartments are big and tons of closet space. I like that they have a kitchenette without a stove. A microwave is all they ever need. The only thing I would change is the communications. I don't know when the podiatrist or other doctors are coming, and I would like to know so I can be there.

Orchard Park of McKinney did a great job. They were very proactive. The staff was great. In the time we were there, we didn't really have any complaints.