Surpass Senior Living

There are a lot of things I like about it but there are a lot of things that really really need improvement. The best thing about it I think is the apartment, the bedroom is big and roomy, it's easy to get a wheelchair in and out of the bathroom and it's newly renovated. Of all the places we looked at, this had the nicest apartment we saw. The care they're getting could be a lot better. One thing that happens when you talk to them is they'll say "Absolutely, no problem" and then nothing happens. I think part of the problem is this place has been taken over, there aren't a lot of residents and as a result they don't have enough staff. They aren't cleaning their apartment like I thought they were supposed to and according to my mother they aren't bathing my dad twice a week but I can't really be sure because she's a little out of it and you can't be 100% sure of what they're saying. The food could be a lot better, its edible, but it's not particularly good. One of the reasons we put our parents here was they allow smoking out on their courtyard where my mother can go out anytime she wants. We don't want to move them because it would be unsettling for them, I'm oping over time they'll get more staff and things will improve.

Exhausted after touring several facilities, I turned to "A Place for Mom" for assistance. They responded immediately with options that matched Mom's living requirements. Literally seconds into the tour of Elmcroft of Quail Springs (Memory Care Wing), we knew this was Mother's new home. This small, secured area is designed to make every resident feel safe and "at home" and is well-staffed with caregivers who really care. No matter what time of day we choose to visit, Mother is always clean, groomed well, and either with a staff member or in the group livingroom participating in activities. Take a tour and your search will be over, too.

These ratings on how they have been treating mom and myself when I'm there. The staff now is pretty good. They treat mom like she is their mom and the only issue is they have gotten caregivers who don't have experience and leave after a month or so and don't like to be told what to do. My issue is with [name removed] and the director turn over (third director in 2+ yrs). [name removed] is awesome and so is the hospice care.

What really sold us right away were the rooms, they were better then the other communities we had looked at and we were able to get a two-bedroom. They do a good job with the activities they seem to really offer a lot for the residents.

We chose The Heritage at Twin Creeks because it was closer to family and when we interviewed and toured the facility, it just seemed that the staff to resident ratio was great. When we walked in there was at least 5 caregivers in sight. My dad actually has a caregiver assigned to him, so he always has that personalized care. The room sizes here are very good, he was able to be in a private room so it was perfect. The staff was extremely nice, they spoiled my dad. When he passed away they were shaken by it, so they truly invested themselves in him. We could not have made a better choice and I would absolutely recommend.

I cannot say enough good things about this facility . My sister has been a resident in assisted living since August 2019 .. To say it was easy for her to leave her home is impossible.. But the care and love she is receiving is so wonderful .. The staff from the administration to the dining room help are great .. we have come to know all of them and feel they are a part of our family .. [Name removed] is doing so good under their care and their love for her .. and her love for them grows stronger each day !! She realizes the challenges they face each day !! We had our concerns when there was a change in owners .. but I can honestly say the transition has been remarkable.. To have so many individuals in one place who are there for the residents is awesome .. Thank you to all of the staff for your dedication in keeping the residents safe during this pandemic .. we know what you have been through to obtain their safety .. you are appreciated more than you will ever know !! God Bless you all !!

My husband has been and is still being cared for in the best way. The caregivers and staff treat him with respect and you can tell that they really care. In this most difficult time they have not changed their treatment of him. I don't worry about his care, even though I don't get to visit with him as much as I would like to. The court yard visits have been nice and they will have to do until we are able to come in to visit with him. Everyone is very pleasant and understanding in these troubled times and that means a lot to myself and family. Thank you to the staff and caregivers.

My mother stayed there for respite for a couple of weeks. The people there were great -very patient and upbeat with her. I would have her stay there again,

As a family member with a long term resident at Villagio, I find it saddening that people put such tacky reviews to their experience at Villagio. I have seen first hand the way some family members treat and talk to the staff and I can assure you that if I had any job where I was treated and disrespected that badly, then I would quit also. I applaud the staff and management at Villagio of Carrollton and would recommend them to any friend or loved one. If I felt that my loved one was living somewhere that was as bad as some of these reviews claim, I can assure you that I would not let them continue living there, especially for 5 years.

This community has nice, welcoming staff. It is kept clean all around the place. There are activities but my dad has not stayed long enough to be interested. My dad enjoys the food. I would recommend this community to any one who needs assistance.

With only a few residents to care for so far, this facility is excellent. They are attentive to the residents and my parents love the food. The apartments are big and tons of closet space. I like that they have a kitchenette without a stove. A microwave is all they ever need. The only thing I would change is the communications. I don't know when the podiatrist or other doctors are coming, and I would like to know so I can be there.

Orchard Park of McKinney did a great job. They were very proactive. The staff was great. In the time we were there, we didn't really have any complaints.

The food seems to me to have a lot of carbs. My loved one had a behavior issue, health issue, etc and the nursing staff was & is excellent about calling me & keeping me up to date. The price increase this year was 7% which shocked me. The activities director works very hard to provide activities for the residents.

I will start by saying mom has dementia. She is often angry and snaps at the staff helping her. The staff does try to help her but she doesn't always want it even when she needs help.

They allowed a man to try to enter every room. He had tools. He entered my Mom's room twice and hit her. She might have left the lock in the open position. We were told they already had 3 other guests transfer to Truewood. Often there was no one to let us out. The employees would often disappear or be on their phones? For that money, we expect better care. Remind people that with dementia they might leave their door unlocked accidentally. The staff all knew he was trying every door. They told me, it is just his dementia. My Mom is not on Medicaid. Her money needs to be spent wisely.

Some of them are very nice. They had a nurse and a director, which is what stuck out. I would recommend to others.

Beautiful place that looks more like a home than a facility. Only 22 rooms. Nurses are fantastic, skilled and caring. Less favorable things are monotonous food (eggs and bacon every morning and potatoes at every lunch and dinner meal) and housekeeping The worst facet is Corp mgmt. Never received a printed bill, contracts were incomplete and no contact from upper mgmt (Asbury Communites) on written complaints.

Very nice facility cost for 2, With mom having full time care kept price per month under [fee removed] so it was in Dads budget with VA retirement and Aids and attendance. The Gardens allowed my Dad to stay with my Mom. They too were short handed BUT, the quality of care and service was outstanding, and the Executive Chef would come visit Dad all the time, they had activities and interaction 5 days a week.

When we were visiting and comparing communities, the first thing that attracted us was their location (convenient to where we live), but their pricing was good once we started getting deeper into the search. I narrowed it down to two communities to visit with Mom to conduct the initial consultation and the way [name removed] (executive Director) and [name removed] (Director of Nursing) handles that visit was impressive. They were pleasant and gentle with her and that sealed it for me.

Such a friendly atmosphere! All of the staff seems to enjoy what they do and are very attentive. They know everyone’s name and their personal needs. They do a great job with activities and keep the tenants active. The food is awesome as is their dining experience.