Stellar Senior Living

Just moved parent from Thunderbird to another facility . My initial impression of Thunderbird was very positive. Both [Removed]y were friendly and enthusiastic. We liked the apartment and felt that Dad would be safe and well cared for. We signed the paperwork and moved Dad in. Our mistake. We didn't read all the paperwork carefully and noone pointed out that if a person is unhappy, they are committed to paying another 60 days after written notice is given. A $4000+mistake on our part. Also, we were told that if a person is away for 30 or more days, they would get meal reimbursement. Dad was away from August 29th to Oct 3rd and was told that he was entitled to $100. 2 meals a day and he is entitled to 100 dollars?? Really? Unfortunately, Dad was very unhappy and our usually outgoing Dad spent most of his time alone in his room. He found many cliques that were very hard to break into. People always sat at the same table with the same people. Not especially welcoming. This atmosphere starts at the top. Dad is now in another facility where the administrator is in the dining room every day interacting with residents and the staff manning the desk address every resident by name. He is himself again. My suggestion is to read ALL pages of your lease BEFORE you sign on any line.

My parents and I recently went on a tour of this community for possible future residency. The staff where kind and made sure to show us around the entire property as well as answer any questions I had for them. Although I liked it my parents did not. they where not very fond of the floor plan and did not like the layout of how everything was set up.

Very friendly staff. Clean and has a good menu to choose from. Apts. come in different sizes and gave us a lot to choose from. I have had some problems with having my Mom's meds given to her. And for the $500 a month they charge to order store and give the meds I would say the first month was not worth it. Hoping things will get better

We moved. Well actually they asked us to move. I kept asking for them to keep their promises for my memory care wife. They didn't have enough staff and the food, except breakfast, is less than mediocre. We actually went months with dirty dining ware. Itis fixed now. I am afraid that they prefer more profit to the care they promise. They didn't deliver for us. I never asked for more than the promised. I started visiting other facilities for memory care.[Removed]. What a great choice this has been. Things Orchard Pard said my wife would never do, she now does as routine. They have more staff and experience than Orchard Park. It pays off and it doesn't cost more.

The staff were knowledgeable and nice, however I did not feel comfortable them. They did not seem interested. It was just another routine for them. It did not feel like there was a personal feeling.

Facilities are attractive, but attitude is mediocre. It is part of a large corporate structure and, perhaps, that affects the style and culture. The have an attractive "sales pitch," but have difficulty living up to their promises. The staff, for the most part is compassionate, but not always competent. The food is edible, but not always tasty and does not measure up to some of the better facilities of the area. It appears the staff is overworked.

Not happy. My 88 year old mother in law was there for a 2nd respite stay. The lobby renovations and dining room problems were disturbing. Hopefully they will be fixed for her next stay.

Generally speaking, Winslow Court is a place with a lot of potential. The staff seems friendly and caring. The price is reasonable although the cost increases yearly. The food is bland and prepared with too much salt. There is a residents' committee that meets once a month to discuss concerns, but rarely changes are made to make life there more comfortable and the committee is comprised of people who have been there many years. Residences aren't asked to voice their ideas for improvement. Everything is outdated including furniture, bathrooms, decorations, elevators, air conditioners, meal plans, and activities. So much could be improved upon to make this a great place.

Very clean friendly staff just don't feel the level of care and the level care paying for not getting the level. Found hearing aid under the bed and patient broke glass in room and staff not picked up glass, patient stepped on.

Not a bad place, but a high turnover of staff and the manager could use some lessons in politeness . Sleeping bags? I think not, but they will set you up with a bed provided the room is private, and for a night here and there. Food was sub-par, but acceptable. Overpriced, for a state funded facility, rooms start at $2500 a month.

I had my own little kitchen area which I liked. I don't think I gave it a real chance. My room was on the third floor and they had big long hallways I just couldn't get around that easy. The apartment wasn't as nice as I would have liked. The people were not friendly here. It was really clicquey. It was dark everywhere and just not very happy feeling. I had storage here, which I did like.

My parent is in memory Care here and the support is absolutely abysmal. Their is no real caregiving support, there is so much turnover and the staff they have does not seem qualified. There are no activities, they don't seem to know my parents name or anything about them. We try to call and no one ever answers or calls back. We pay over $[fee removed] a month and do not get even close to our money's worth. It's no wonder people are moving their parents out of the place on a regular basis. I wish we had this alternative, we would leave in a heartbeat.

There was significant issues with medications, trash removal, cleaning of the room, and laundry. They are working to fix these things but they will have to regain my trust. They need more fun activities for the residents. The food definitely needs help all meals.

They are understaffed & overwhelmed. On top of that, they went thru a management change [date removed] & are struggling with issues related to that. I would not recommend Orchard Park at Southfork at this time.

I couldn't refer anyone to them. The staff that worked with my mom were nice enough, but they weren't trained well enough to handle situations that would come up. Med techs would continually run out of meds for my mom and not order a new supply. Doses would be skipped and we would not be notified. My mom was left sitting on the toilet many times for 30-45 minutes. Had several falls and waited long periods of time before getting help. She didn't get showered when she was supposed to, her apartment was not cleaned when it was scheduled. We had billing issues a lot, and the management team was less than capable at solving problems. They are not best of state, and the management company was not stellar.

The building is in one of the worst areas of Albuquerque. The homeless issue is horrible. I feel so unsafe when I visit my mom. The food has been a lot better recently but the amount of times I’ve heard staff complaining is ridiculous. For an independent living there are a lot of residents who do not seem independent either. Pretty disappointed with this community.

The residents for the most part are wonderful and kind. I made a number of friends while I was living there. Thunderbird has been under new management since Dec 2023, they are Stellar Living. They are making many changes (too numerous to count). I'm confident it will be a better run facility at some point. I'm glad for these changes for the sake of the residents, they deserved better than what was before Stellar took over. My biggest complaint was the food and food service. It was terrible so I moved to another place. Stellar, is however, completely updating the kitchen and they are installing AC. So Bravo for all they are doing!

In April of [removed] I moved my mother into South Gate Senior Living, (it was under Stellar Senior Living as its parent corporation) For almost 4 years they took excellent care of my mother and the facility won multiple awards for how well the clients were treated. This year apparently Stellar sold to Pinnacle and Pinnacle decided in all their wisdom to replace the top three directors and bring in their own people. This was very foolish on their part My mother recently passed away and the only communication that SGSL has done with me is to try and convince me to sign a new contract with them (this was before my mom passed). When I told them I wasn't going to sign and most likely would move my mom as they had done nothing to impress me and gain my trust at that point they did not respond at all. when my mother passed shortly after I received no communication from them. Not a condolence call, not a card, nothing. The new executive director is never there, and won't return calls.

Mom was there for a year, and initially things seemed good, but soon became apparent that the promises for changing sheets, help with dentures, hearing aids, showers, and giving doctor ordered supplements happened sporadically or not at all. These services are extra charges, and I was the one doing them much of the time. Management does not hold employees accountable. Med techs would lie about giving Mom supplements. She would go a week or more without a shower, until I would come and take care of it. Many discussions with the Directors resulted in temporary changes at best. Care staff turnover is constant and most are not trained how to use different approaches or understand dementia. A few staff were great and interacted positively with the residents - front desk, activities director, chef, physical therapy staff, and a couple of care givers that Mom loved. After a year of increasing stress, we moved mom to a different facility, and it was the best decision we could have made.

Park Lane is a beautiful building. But it is old building. There are problems with the plumbing and leakage. My apartment has many issues and needs repairs. When I request maintenance, it seldom gets addressed or followed up on. I can't even get a simple thing like a defective light fixture repaired. They don't have a system where you can check and see if a work order is being taken care of. I never know where my place is in the queue. I constantly have to go to the manager to find out what's going on and he really doesn't know. The maintenance man is always out of sight. People at the front desk are clueless as to what to do to address these issues. I like the location and the people but I may have to move because I feel like I'm being ignored. Also the quality and quantity of food has gone way down. This is probably due to inflation.