Stellar Senior Living

Was much better under previous management, Nice large apartments Food similar to high school lunchroom

Nice place - but WOW!!! My mother lived in this facility for about 1 1/2 years. They treated her well but now that she is deceased I'm finding the truth about this place. 1. I went to her room the get a few things just after she passed away and found a stack of mail in her that had been held somewhere in the facility. Why didn't they tell me there was a stack of mail one of the many times I visited. Over a year worth of mail. 2. When cleaning out her room they had multiple packages of diapers/depends with only one or two being used from the package. I'm sure I paid for them. We are talking cupboards and cupboards full of depends. I also found many unused medical supplies. 3. We didn't clean the room out until after the funeral. I get a bill "Sorry for your loss" Here is a bill for over $1200 + dollars. Yes, I know there is a contract but really? 4. When going through clothes the whites were not white any more. They obviously didn't sort clothes before washing. Also clothes were missing and I didn't recognize some of the clothes that were in her closet. They didn't keep properly track clothes and underwear. My suggestion, take your business elsewhere.

Was going to give a five star review as all the staff members are great, helpful, friendly, and knowledgeable. Had to cut the five star review in half solely due to this particular employee....would not recommend this facility as your first choice unless you specifically ask this employee to stay away from your loved one.

My mother stayed here for a few years until her death earlier this year. The staff seemed friendly when I visited, and the food was good when she first moved in, but not as good as time went on, from my visits there. They sometimes did things (take her in to the hospital) without giving notice to my brother or me which was frustrating. The biggest complaint I have is how much was stolen from my mother. She really enjoyed wearing her jewelry, and against better judgment, we allowed her to keep her things with her. Sadly, much of what she had was gone by the time she passed, including her wedding ring! I am very sad and displeased about that.

The rooms are nice sized. The staff are great. The food is terrible. The memory care unit is good in that residents may go out into the courtyard at will and unaccompanied, be safe and enjoy the outdoors and the great view over the golf course and the city. Just be prepared to pay an additional $200+ a year when they up the room rate just because they can. My mother has been in there less than 3 years and the room rate has gone from $3200 to over $4500. What additional care she receives in return for that is NONE. She requires very minimal care, eats very little, because the food is so bad. I am going to look at newer, nicer facilities. If she is going to have to pay that much out of pocket, and keep having it raised every year, she deserves to live in a newer, nicer place.

My Mom was here for about 4 months. I think my definition of assisted living and their definition of assisted living is like night and day. They didn’t talk with me very nicely and their idea of assistance was walking into Mom’s room and telling her to get dressed and that was it. There were a few things that they said they would do and those things never happened. The entire time she was there, they were over promising and under delivering. They weren’t producing any of the results that we were paying for but they sure had no problem billing you for it. I’m not saying the facility is bad, you just have to stay on the ball with them. Otherwise they’ll charge you extra without you ever knowing. At one point, my mom wasn’t in her room and when I asked where she was, they had no idea. They told us to talk to another resident who was in the assisted living area with her. We eventually found out that they thought she was married to the other resident and would let him take her out of the facility. There were times where they wouldn’t do her laundry for a while until we made a comment about it, though they were telling us they were doing it once a week. They also said they would be folding her laundry, but there were numerous times where we would check on her and her laundry would just be sitting in the basket unfolded. The main facility was fine, but the assisted side was the worst. I would not suggest bringing your loved one here, especially if they have dementia.

I toured Winslow Court, but I didn't not particularly care for it. It's an older community, the halls were narrow, and there was an Oder about the place. It just wasn't the sort of place I wanted my loved one to be.

We originally chose this facility because the price was reasonable and our Father would be close to us. But when we visited, I noticed that there is no social life here. I feel like everything is just too spread out and narrow. We were there in the middle of the day and there was absolutely no social life. The caregivers were nice but there just wasn’t any mingling with residents. The impression I got was everyone was just subdued. The facility had the activities on the extreme ends of the building. My dad isn’t very mobile and trying to get him out of bed to walk around to go to activities wasn’t going to happen. I would not recommend this facility. There’s just no social life and all of the residents are just in their rooms.

Just moved parent from Thunderbird to another facility . My initial impression of Thunderbird was very positive. Both [Removed]y were friendly and enthusiastic. We liked the apartment and felt that Dad would be safe and well cared for. We signed the paperwork and moved Dad in. Our mistake. We didn't read all the paperwork carefully and noone pointed out that if a person is unhappy, they are committed to paying another 60 days after written notice is given. A $4000+mistake on our part. Also, we were told that if a person is away for 30 or more days, they would get meal reimbursement. Dad was away from August 29th to Oct 3rd and was told that he was entitled to $100. 2 meals a day and he is entitled to 100 dollars?? Really? Unfortunately, Dad was very unhappy and our usually outgoing Dad spent most of his time alone in his room. He found many cliques that were very hard to break into. People always sat at the same table with the same people. Not especially welcoming. This atmosphere starts at the top. Dad is now in another facility where the administrator is in the dining room every day interacting with residents and the staff manning the desk address every resident by name. He is himself again. My suggestion is to read ALL pages of your lease BEFORE you sign on any line.

My parents and I recently went on a tour of this community for possible future residency. The staff where kind and made sure to show us around the entire property as well as answer any questions I had for them. Although I liked it my parents did not. they where not very fond of the floor plan and did not like the layout of how everything was set up.

Very friendly staff. Clean and has a good menu to choose from. Apts. come in different sizes and gave us a lot to choose from. I have had some problems with having my Mom's meds given to her. And for the $500 a month they charge to order store and give the meds I would say the first month was not worth it. Hoping things will get better

We moved. Well actually they asked us to move. I kept asking for them to keep their promises for my memory care wife. They didn't have enough staff and the food, except breakfast, is less than mediocre. We actually went months with dirty dining ware. Itis fixed now. I am afraid that they prefer more profit to the care they promise. They didn't deliver for us. I never asked for more than the promised. I started visiting other facilities for memory care.[Removed]. What a great choice this has been. Things Orchard Pard said my wife would never do, she now does as routine. They have more staff and experience than Orchard Park. It pays off and it doesn't cost more.

The staff were knowledgeable and nice, however I did not feel comfortable them. They did not seem interested. It was just another routine for them. It did not feel like there was a personal feeling.

Facilities are attractive, but attitude is mediocre. It is part of a large corporate structure and, perhaps, that affects the style and culture. The have an attractive "sales pitch," but have difficulty living up to their promises. The staff, for the most part is compassionate, but not always competent. The food is edible, but not always tasty and does not measure up to some of the better facilities of the area. It appears the staff is overworked.

Not happy. My 88 year old mother in law was there for a 2nd respite stay. The lobby renovations and dining room problems were disturbing. Hopefully they will be fixed for her next stay.

Generally speaking, Winslow Court is a place with a lot of potential. The staff seems friendly and caring. The price is reasonable although the cost increases yearly. The food is bland and prepared with too much salt. There is a residents' committee that meets once a month to discuss concerns, but rarely changes are made to make life there more comfortable and the committee is comprised of people who have been there many years. Residences aren't asked to voice their ideas for improvement. Everything is outdated including furniture, bathrooms, decorations, elevators, air conditioners, meal plans, and activities. So much could be improved upon to make this a great place.

Very clean friendly staff just don't feel the level of care and the level care paying for not getting the level. Found hearing aid under the bed and patient broke glass in room and staff not picked up glass, patient stepped on.

Not a bad place, but a high turnover of staff and the manager could use some lessons in politeness . Sleeping bags? I think not, but they will set you up with a bed provided the room is private, and for a night here and there. Food was sub-par, but acceptable. Overpriced, for a state funded facility, rooms start at $2500 a month.

I had my own little kitchen area which I liked. I don't think I gave it a real chance. My room was on the third floor and they had big long hallways I just couldn't get around that easy. The apartment wasn't as nice as I would have liked. The people were not friendly here. It was really clicquey. It was dark everywhere and just not very happy feeling. I had storage here, which I did like.

Ask how much time is spent one on one to help memory care residents. Staff at the Groves don't seem to care about personal property,like clothes, whether they go missing or not. They are very nice to the residents.