Stellar Senior Living

My mother initially enjoyed this facility. But in a few months she began to see a widening gulf between what we had been told when we moved her in, and some major exaggerations or false statements. Food was okay but not great. Many residents were candidates for Assisted Living. Some never or seldom left their rooms and there were walkers everywhere. Many residents used outside aides - some 24/7. It was not the active senior community we were looking for. After a series or rent increases, we moved her out!

I think their assisted living site is quite good. Its just that the rooms are very small there and are not made for two people. I think their independent living site is not so good. If you need medication or care, they miss a lot. And that's the part that is just disappointing. I also think they need a full time RN.

I selected this facility for my loved one because from all outward appearances it was very upscale and high quality. However in terms of the care my loved one has been receiving it has been a big disappointment. The staff seem very disorganized. I have been paying for my loved one to get assistance using the restroom, which hasn't been happening. They let her go for days without being bathed, or changing her soiled sheets, despite the fact that people have been signing off on the chart that says her room has been cleaned. The biggest issue we've had is that we stressed it was extremely important that she continue the physical therapy that she had been receiving at the facility we moved her from. I let them know I would pay for it myself until her insurance was set up here. She still has not started receiving the physical therapy. We've had issues with her being given improper medication that we already sent the replacement for, and with paperwork from her doctors being stuck in her file and ignored without ever being read. The food started out very good, but then they lost their chef and since then it has been very plain. They also no longer provide different options for residents on low sodium diets. It seems like every time I visit there has been some problem, sometimes something minor, sometimes something major, and it really doesn't inspire confidence or give me peace of mind knowing that my loved one is here.

Has potential; call first to see if pricing includes any assistance!

Appointment scheduled independently (before A Place for Mom). Going tomorrow.

What is written here is only the tip of the iceberg. I have since moved my husband to another facility. Four days after my husband moved in, the nurse in charge of memory care called me into her office and said that after my last visit, my husband was very agitated and upset (that I had left without saying goodby) and was kicking at the doors, looking for me and setting off the alarms. "She would appreciate it, if in the future, I would say goodby to him and not just leave". I told her that in the 32 years we've been married I've NEVER left without saying goodby, He is in memory care, do you think he might have forgotten saying goodby to me? Then, at the end of the month, she had a glowing review of his behavior. My husband was at the Oaks 6 months and that was the only written review I was able to get from her. I repeatedly asked for reports and she said she would have the activities director e-mail me weekly. I got 3 emails from her. The list of problems and neglect goes on and on. Showers were not on a regular basis. He would be in the same clothes 24 hours a day sometimes for a week. He slept in his shoes, socks and clothes and in a recliner. his feet were not even looked at until I had him take his shoes and socks off because his legs were swollen (another problem) and saw that his toe nails were not trimmed in 4 months. They eventually had a podiatrist come out to attend to his feet. I asked him how he trimmed his fingernails because they were short, he put his fingers up to his mouth and made a biting gesture. I guess if he had been more limber he could have done his toes the same way. If you decide to do business with them, get EVERYTHING in writing. Its a beautiful facility, the food is very good, some of the staff are truly caring and attentive. There is a new director, head nurse in memory care and change if other staff. It may happen that they are able to turn the many issues around but not in time for us.

i am supporting my 90 year old mother in her latter years. i pay $2500.00 a month for a small room and meals. its a very nice place but the food and food services are very poor. fresh fruit in season is not provided. same meals every night, chicken or pork. many residents are leaving due to this problem.

We are not having the best experience here in this community. My mother has been to the hospital four times due to her blood pressure being to high. I do have concerns regarding the high turn over rate. They seem to be under staffed often. There needs to be more onsite activities available. At this moment I would not recommend this community.

Be very careful when dealing with these people regarding fees. We were quoted a specific price for my father in memory care. They honored that rate for one month and then raised it $320 the following month. They were told what his income would allow. We are looking for another facility. We are not happy. Beware!

The place is beautiful but it's understaffed especially servers, med techs and caregivers. I heard a man slipped on a wet floor and was on the ground for four hours!! Caregivers didn't even noticed.

Every time I see people taking tours I want so badly to talk to them! They have a loaded calendar of events , but usually either no staff member shows up to conduct it or they will drop by to say it's cancelled! Only place I've ever seen where so few people do their job! And food is AWFUL!

I have rated friendliness with one star because of experiences I am having with the Executive Director regarding my pet and their requirements. After receiving a phone message that I would need to make other arrangements for my pet, my callback to her was obviously in an angry tone because my pet is as much my life as my son is. She was condescending and kept telling me to 'be quiet and listen. When my son confronted her regarding the way I was treated, she exaggerated and lied to him regarding the conversation we had. So even though I really like the other staff here I cannot trust the upper management to do things that are in my best interest.

Never trust a loved one to these people. Their lack of communication with hospice caused my wife great suffering. The staff appeared to be in constant turnover. The administrators and sales team promised to care for my wife and failed miserably.

I chose this community based on your company recommendation. Big mistake. Dirty kitchen, very low quality food. Unconcerned management. I will not recommend Thunderbird nor A place for mom.

This community is too large and confusing for seniors. Felt high pressure sales and little compassion during my visit. They really push their newly remodeled facility but there was little care/concern for my loved one's wellbeing. I'd highly caution anyone considering this place!

This place was awful. My loved one had diabetes and was constantly given sugary treats to eat and even developed a diabetic wound on his foot while there and it went undetected and infected because they didn't check him over during shower time. When we tried to leave, they made it extremely difficult and even tried to come after us for more money even with proper notice. I would NEVER put my loved one here again. Nasty people.

Food is awful, maintenance takes weeks. Their answer for everything is “we can’t. We are under new management." That’s the full story.

My husband was a resident in memory care. He had Alzheimer's and he had behaviors which is why we needed to place him there. Unfortunately they don't seem to be able to handle dementia patients with behaviors, they seemed panicked and told us we had to put him on antipsychotic medicine for him to stay there.One of the reasons we chose the place was because they had a huge calendar of activities but turns out they didn't really do any activities. Residents were put in the living room and watch movie after movie day after day. I was there every day for many hours. I was constantly promised they were going to get an activities director , that never happened. My husband fell and broke his hip and after his surgery and return to Orchard Park he fell constantly. Many times I would come and he would be sitting in urine completely soaked. Totally unacceptable. The caregivers were great but there weren't enough. Night shift did not check on him every two hours.

This is by far the worst place I could of ever imagined for my mother. Towards the last few months of her life I wasn't even able to contact her due to the phones being down and or no staff answering the phones. The communication between myself and other family members was inconsistent between each shift. My mother was assaulted by another resident which caused her to fall breaking a hip which ultimately lead to her death not even 2 weeks later. I'm saddened that my mother's last contact was one in which caused her death. The nursing staff did not follow up with me or inform me of findings. I would not wish this upon anyone to go through. The nursing home failed to keep my mother safe on multiple times. My mother was on hospice which should of ment that she was being cared for one on one 24 hours 7 days a week. Sickened by this riddled with guilt that I didn't move her prior to this knowing the way they treat the patients.

Since 2021 and the Covid pandemic, this facility has be sold TWICE and purchased by large corporations. The quality of living and care has decreased with each sale and the introduction of a new administration. The employees work very hard to provide the quality of life these residents deserve, but turnover is high and the facility is chronically understaffed which leaves residents underserved and at-risk. Those who live in Memory Care, unable to communicate their needs effectively, experience neglect when there are too few (and too many NEW) caregivers to meet their needs. This vulnerable population needs a full staff of caregivers at all times including someone to engage them with activities.