SRI Management, LLC

The facility is beautiful and conveniently located to many shopping, tourist, and restaurant options. The staff are caring and easy to talk to. There are numerous activities that residents can participate in as they desire.

Night shift coverages need improved and meds given on time within that shift as well.

My Grandfather has had nothing but positive things to say about the staff. We are from a larger community so there are less social events then he is used to but the staff does their best to keep him engaged.

frequent turnover so hard to answer the staff question. There are some lovely people that work there. The activity ladies [name removed] and [name removed], [name removed] in sales and the kitchen manager [name removed] and staff are wonderful. Staff morale is down due to inadequate staffing. In the past year there has been 3 changes in administration staff, which is very concerning. I realize this is a very challenging field to work in but there seems to be a problem.

A safe place for my dad to recover from his fall. Generally clean and neat but sometimes housekeeping in the residents room was a little lacking. Most of the staff was very friendly and caring, some were just putting in the time. , Appeared understaffed - many calls for help (alert button) went unanswered or took more than 30 minutes to respond. The administrative staff are reachable and generally responsive. Food is nothing special, wait times in dining room are sometimes long. Activites - bingo, some regular holiday celebrations. In house PT was good. Value for the money - average for the area.

Staff and admin have been helpful and friendly. Most of our complaints have been due to staffing instability, which you find at most places. My mom loves all of the activities. Overall, this is the first place where she has felt comfortable since moving out of her house.

Bed alarms would have been helpful and might have prevented serious falls at night. We were told the room wouldn't have another occupant, but within a few days she had a roommate. Very small area. Not enough room to accommodate much personal belongings.

Facility is very nice with a beautiful view of the mountains. Staff are very friendly and helpful in all situations and willingly accommodate any requests as much as practicable. Lots of fun activities with the guests. My mom has a private room that is about the size of a medium bedroom with its own full bathroom. I would say size is appropriate for a memory care facility.

Nursing staff, custodial staff, and administrative staff are in transition. The nursing staff and aides are very kind but could use a bit more training. The new administrator is wonderful and writes excellent newsletters. The activities director is cheerful and welcoming. She plans fun activities for residents. The custodial staff could be more responsive. Families are often left to their own devices. Overall, we are pleased.

I would say it has a small town cozy feeling and looks and feels like home, not an institution. Rooms are about 500 square feet, decently equipped but a little outdated. Housecleaning twice a month, garbage pick up twice a week once a week outings to Walmart or target once a month outing to a restaurant.

Very clean & upscale community living. Residents seem happy & enjoy the activities. Helpful, friendly staff. Dining is not gourmet, but home style. The only complaints are that they need more staff, & the billing system could be improved.

The facility is very nice & the staff friendly. Miscommunication about my father’s prescriptions & physical therapy made his transition very difficult. It took over a week to resolve these issues which was very disconcerting for him moving from a hospital to assisted living. Although the facility was not directly at fault we felt they could have been more proactive in alerting us & helping us resolve the situation.

With the help from A Place for Mom I was able to visit places that could accommodate my mom’s needs. There were some things that were non negotiable and I was able to bypass places that were not going to work. The Cove is a great smaller place that has worked out well for us. Everyone is very nice and helpful. The studio my mom has is perfect for her needs and the caregivers are easily accessible and eager to help. I have peace of mind knowing my mom has just the care she needs. And there is always something going on and plenty of activities to participate in.

I can only tell you what I'm told by my mother - she doesn't like the food and the activity are boring it could be a perfect place and she would still complain about it that's all I know thanks.

The staff is great. The facility is way too expensive. My brother is bedridden and by the time they bring his food it's usually cold.

I was pretty happy with my experience dealing with them. There was a change over in management the last half of last year. I'm pleased with the new facility director and D.O.N. They did some serious house cleaning of employees that were only there for the paycheck. The transition was tough, but the new employees seem very committed to serving the residents well. Neither one of my parents was able to participate in many activities due to health reasons, but there generally was something every day. They had a great variety for meals, and the kitchen staff were always accommodating. I guess I'm not sure they would have gotten better care at a more expensive facility. Of course, they knew me as I was in there several times a week.

Initially very friendly and responsive. Has declined a bit. Employees are very friendly. Others hide in office (according to name removed). [Name removed] says everything has gravy and the vegetables are mushy. I haven't tasted. [name removed] doesn't eat all her meals there, doesn't think they do a good job on her laundry, and they haven't repaired her refrigerator which she requested over a week ago. She has had to throw out food twice.

They are very nice. I would like to make sure level of care is continuously reviewed. I don't want default to be the most expensive. I was scared of facilities that are Medicaid eligible but they are really nice.

My husband needed more care than we could provide @ home. I toured the facility, & was impressed with the cleanliness & positive attitude of the staff. The residents seemed happy. The admission process went quickly, & [name removed] was efficient & helpful. [name removed], the head nurse has gone out of her way to ensure the safety & care of my husband. The aides are pleasant & compassionate with the residents. My only complaints are that there is noone to answer the phone @ night to check on your loved ones, & the food is sub-par & portions are small.

Not a lot of options for activities in memory care like they have in assisted living. Spacious facility with large rooms and private baths This is the main reason I chose them. The TV room is big, it's a decent walk to the dining area, with big open ceilings and lots of windows. My dad needs more walking not less. Carriage Hill is under new management and they are undergoing numerous changes. Our experience could be quite different over the next few months.