Spring Hills

This is a very clean community staff are very friendly and helpful. However, this community is expensive. They have activities like painting, bingo and different things everyday for the residents to do to keep busy.

This is a nice looking community, but don't expect the costs to be what they say they are. The fee starts as a flat rate, and then it goes up based on the individual's care needs. The price point compared to the competition is better, along with the community. There was several leadership staff changes right after my loved one moved in, and this lead to chaos for my loved one and myself. The people that are here now, they try to be proactive.

There have been several changes in management, administrators, as well as caregivers. The communication with the staff to the family could be improved. It would be helpful to know who to talk to about questions or concerns, especially if staff changes.

Spring Hills of Lake Mary was a very nice facility and it seemed like they had a lot to offer. The reasons we did not choose them was because the location was too far, I read a couple of negative reviews, and I saw that if you do not go to eat in the cafeteria at a certain time you get charged extra. With my loved one having memory issues, this was a problem.

You're going to get what you ask for here. The staff is very diligent in doing their job, in getting my loved one up for the day, administering her medications, all of those things. The nurses keep up with her every day. She is well cared for and not left alone. They also keep the facility very nice and clean. My loved tells me they have activities during the day but not as much during the evening.

We would recommend this community to others

This is a new community. They don't give families a lot of great communication. The staff will let you know that your loved one will have tests done, but no one follows up with the results. I seldom get calls from the nurses.

My grandmother moved into Spring Hills a month before the CoVid19 shut down in March. She is 95 years old but still has her wits about her. The staff at Spring Hills has done their best to make the residents feel supported, even loved, when they have been so distant from their families. We are thankful. It’s hard to comment on the activities and such as she did not have time to experience many before residents had to practice social distancing. The nursing staff is very reliable and intuitive. One of her nurses has a great way with my gram, helping her understand and accept any medical changes that might be going on.

I was particularly impressed with how this facility kept their residents safe during the recent covid-19 pandemic. Some facilities in my state had outbreaks and some residents died. Not only did SHHC keep the residents safe, they kept communication open with the families by holding weekly status called and set up ways for us to Skype with our loved ones when we could not visit.

I was particularly impressed with how this facility kept its residents safe during the recent covid-19 pandemic. Similar facilities in my state had huge outbreaks and some residents died. Not only did SHHC keep their residents safe, they kept lines of communication open with the families by holding weekly status calls, and set up ways for us to Skype with our loved ones when we could not visit.

We chose this community because the staff members, the openness of the facility, as well as the price and location to travel to. The room sizes here are great. The food here is also great, they have a lot of variety. My favorite part about the community has been the activities they provide and the interaction between the staff and residents. I really like during the holidays or season changes they have decorations throughout the facility. I would and have recommended Spring Hills Mount Vernon.

The staff at Spring Hills community is very friendly, it has a warm feeling to it. The room sizes are about average. The food is pretty good. One thing we really liked about this community was the family atmosphere, however the response time could be improved.

We chose Spring Hills Somerset because the size of the community, it is smaller. The room sizes are average compared to the other places we looked. Pre- COVID when we ate here, the food was good, they have a lot of variety. My favorite part about this community would be the staff members. Everyone knows my mother by name. I would certainly recommend this facility.

Interesting, the facility is a carbon copy of [removed].. staff very nice, and the facility was clean and beautiful..again for what I was looking for, the rooms were too small, but that seems to be the norm

My sister in-law and brother in-law are there, they seem to be pretty happy there, l find in a wonderful place for them, l couldn't have picked a better place. They are great to work with, all the caretakers seem to be wonderful with them. They take care of them, fit them in on all the activities. Wonderful...

We loved the community and [name removed] was awesome...she took time to answer all our questions and was very helpful and honest.

Spring Hills is much better than my mom's prior care facility. The smaller size enables the entire staff, but particularly the management to be more in tune with her needs and to genuinely try to address them. They seem much more stable, consistent, sincere, and honest than what we experienced previously. They could do a little more regarding personalization of meal choices and drawing my mom into activities, but overall I've seen improvements in her physical and emotional health since she moved there 3 months ago. I would definitely and strongly recommend Spring Hills for someone who is not quite mentally independent, but not in need of constant or "traditional" nursing care.

The facility overall is really nice. The memory unit has under 26 resident so the staff can really spend time with residents. The care team is phenomenal! The always keeps our family up to date on how Mom is doing. They know Mom and her preferences and habits and contacts is whenever something seems amiss. I rest well knowing my mom is well cared for

A nice location and nice to have a nursing care facility next door. A little older w/smaller rooms. The courtyard needed tending to but it was contained which is nice for the dogs. Homey type feel w 24/7 nursing care available. Assigned seating for meals.

Only kitchenettes, not kitchens.