Solera Senior Living

The Reserve of Lake Austin is not a recommended facility for your loved one, particularly if you are considering their Memory Care services. Many staff members lack proper training to effectively care for residents with dementia or Alzheimer's. Key areas of training are missing, including techniques for de-escalation and communication tailored to individuals with memory challenges. The facility's dining situation is equally disappointing. Despite going through multiple chefs, the food quality remains subpar. Meals are frequently served lukewarm, and the facility seems to lack an adequate system to ensure food stays warm as it is distributed throughout the building. Medication management is another critical issue. Residents often do not receive their medication at the times prescribed by their doctors. Some staff appear to implement their own rules and procedures, which seems to stem from poor leadership and a significant breakdown in communication.

Please beware of brining your love one to Lumina yes they will show you a beautiful facility with what they call state of the art technology. It is all a lie the tempo system they use is useless it will alert the care staff that a resident is in the bathroom for too long and in all actuality the resident is sitting in the dinning room or in there room watching tv. Also the care staff is over worked and under staffed for example there could be one medication technician and two caregivers for about 26 residents depending on what side you are on they will tell you staff one side 6 to 1 but to my calculations that is 8 to 1. So 3 staff member one being the medication technician who has to pass meds is responsible for getting residents up for meals taking orders serving them cleaning up after them. Ask yourself this can 3 people handle all of that without something going wrong? There are other facilities I would say more but can’t this review is only allowed 1000 characters. Just do research

Moved in [date removed]. Everything great at first. Then, we noticed things: medication not given correctly, few activities except daily happy hour, staff turnover was an epidemic! 6 complaint-related investigations of this facility by VA Dept of Social Services in 2 years. Most recent was from what ultimately led to my father-in-law's death. Supposed to be monitored nightly (per Dr’s orders) for CPAP compliance. Went to bed around 9 PM. The investigation revealed that the facility could only prove that they checked 14 out of 25 days. The [date removed]day he left the facility permanently. He had fallen the night before and couldn't get up. When found the next morning, he was already in organ failure from being on the floor all night (still in street clothes, not pajamas). He had fallen prior to going to bed and no one checked on him all night. 9 days later he passed. So far, no one has told us of any corrections. [removed]

Very sad Journey for my loved one and me. Medications not always given on time, or missed altogether. Residents are not taken to the bathroom enough. I was promised stimulating activities for my loved one in memory, like daily baking, yet very little activities ever happen. Day after day memory residents just sit and do a lot of nothing but watch tv as their main source of interaction. What's written on the daily activities board is not what always happens. Some staff are very kind, while other staffers can be rude to residents and their families. One staff CNA often yells at memory care residents constantly to sit down. It is a loud environment, not peaceful for memory care residents. Workers rarely engage the residents or talk to them. Memory residents are not allowed to access the AL dining area,, even if accompanied by family. Cameras are allowed, but staff continuously keeps moving the camera. The food is okay, some days very good others days average.

Echo Lake is understaffed and we would not recommend assisted living to other families. There are many areas they could work to improve on. However our loved one has since passed so not sure if their staffing has changed for the better

My mother's experience at Edgeworth Park at New Town was terrible. In December 2021, as my sister and I did not live in the area and needed a short-term (one month) place for our mother before moving her to North Carolina, we trusted Edgeworth Park at New Town to provide her with safe care and paid for full support in a one-bedroom unit. When we came to pick her up, we were told she had become incontinent and probably had a urinary, so we should take her to the emergency room. Beyond being surprised that the facility had not taken the initiative to have her checked by a doctor, we were horrified to discover she had spent the entire month sleeping on the couch, as the bed was too high for her to climb in unassisted. As a result, her legs were seriously swollen and covered with sores, and she was no longer able to walk. The only comment from the person who was responsible for daily care was that she (the "care" giver) hadn't been at work for several days. We immediately took our mother to the emergency room and mov

It was a sad experience visiting this memory care unit. There were no activities for the residents to do. It didn't appear they had a activity director. The residents seemed to sit around idle and watch TV for all day for their recreation. I only saw two CNAS in the memory care unit assisting with the residents needs. I saw several residents needing assistance with cutting up their food but no one assisted. My search will continue. I would not recommend this facility. I left very sad and melancholy.

I contracted for an apartment @ the Reserve as POA for an individual in late December under their EOY financing special - 50% off the community fee & 1st 3 month's rent - paid in advance. My individual's health dramatically declined and she had to enter a nursing home in late January. She never occupied her apartment nor did we move any furnishings into it. I canceled the rental agreement in late January and asked for a refund of the unused rent for February & March - they waived the 30 days cancellation due to my individual's health issues. Once we were no longer a prospective tenant their responsiveness declined dramatically. Calls weren't returned, emails weren't responded to unless prompted, and they became evasive about the refund - passing the buck to corporate. When I did get a refund it was slightly more than 1/3 of what it should have been w/o any explanation of how it was calculated. A very disappointing end and not what I expected based on how they had presented themselves.

Very poor care. Always short staffed. Unknowledgeable administration regarding the safety and laws regarding an elderly population. Medications are not given on time or missed altogether. Lack of daily activities and outings. Please do your research and visit this facility (unannounced) prior to moving your loved one here. We are moving our loved one to another facility. I don't feel my family member is safe here anymore. I fear the lack of staff will continue to create a very unsafe environment for the residents.

It is an unsafe place to send a relative and the president of the company recommends removing residents if relatives think they are not safe. Picked it based on a recommendation prior to when it changed owners.

Over charging w/threats to send to collections when you loved one has been a resident less than 45 days. Upcharging meals that are given in small styrofoam container. Lack of staff Medicines not available due to poor re-ordering that has occurred several times. Extremely rude argumentative admin. Employees. Promise to work with needs for resident during contract signing and then renege. Lots of issues!!!! Most imp. Activity and much time involved is giving wine out to residents nearly daily. Priorities are odd.

Walked in to find a place for my parents. Received invite to tour in mail. The manager was yelling in the lobby at one of the girls. Saw another lady grab her purse and leave. I walked out right behind her. Yelling in front of the residence and guest was the highest level of unprofessionalism I have ever seen. Don't send your parents there. Find someplace else. They need peace. Not yelling.

[name removed] is something else….. I have no words to describe her. As important as she says she was….. wow Great facility, horrible care No need to write anymore please go see for yourself. Start with the “nurse”

This facility looks great but provides substandard care in the memory care area. This assessment is based upon previous experience with residential memory care. Residents spend the majority of their time in front of a tv. Average staff turnover is every 2 weeks without notification. Most caregiving staff are indifferent to the individual needs of the residents and are often hostile to family members who ask questions. They have no Memory Care Director and no medical personnel on-site overnight to assess any medical issue that may arise. I would not recommend this facility to anyone. I am planning to move my family member as soon as a vacancy comes available at another facility.

My relative started out in assisted living. They did very well enjoyed the residents and the autonomy. They didn't have a lot of things to do but he enjoyed the events they sponsored like picnics and holiday party s. When moved into memory it was awful. Nothing to do. The folks sit idle and stare at each other Just waiting to die. The laundry rarely gets done. They only have one food option. Most lose a lot of weight. New management doesn't care. The corporation that took over ignores our concerns. We're on a wait list to move somewhere else. Don't be fooled by the appearance. Rotten apples look good on the outside too.

If you’re considering placing your loved one with dementia here, RUN! The corporate and management team have no compassion or care for the memory care. Out of sight, out of mind seems to be their motto.

My father was in memory care and they were at less than half capacity, so you'd think they could provide decent, responsible care. Within a week his first fall was a mystery. He had serious bruising and a cut wrist, but no one could say exactly when or where or how he got hurt. A few days later, while we were searching for a better option, he fell while standing up in the main living area. He was the only resident there and 2-3 staff members were across the room. Staff watched it happen, and even though he was know to have balance issues and was prone to standing up abruptly, no one thought to position him near a staff. He smashed his head on an end table and died about 10 days later. The facility is beautiful and they tout the dining options. The company culture is just so twisted to place so much emphasis on appearances and to value actual care so little. Just stay away from this place.

I did not like this community. It was so sterile and unfriendly. It was so clean that it looked like no one lived there. We had a great tour and a lovely tour guide that was amazing.

Very little that we were told about this place was true. We spent 8 months at Modena. The facility is very nice. The problem is the management. It is understaffed and the staff is poorly trained. Often waited an hour to get a meal. The general manager does not like to be questioned and will retaliate if criticized. She lost half her office staff in the first 6 months and the caregiver staff is like a revolving door. An LPN is in charge of care and medication. The inconsistencies in how this was handled is the major reason we left.

They absolutely have amazing move in discounts—because their so-called nurse(who is no more than an LPN) and executive team refuse admission to anyone who actually needs help! As a result, this place is empty. When it became time to evaluate my parent, the nurse refused to see him, she refused to speak to me, and she refused to contact a nurse or a Dr. who has his case history. No one with any authority would even agree to a conversation with me. I spoke to their moving partner, Mike Gallagher, and he said this happens to alot of people! They lied and said that the state had regulations prohibiting residents with wounds (my parent had no wound, he had a skin graft). I called the state, this statement about wounds was a blatant LIE-the only thing the state worries about are pressure sores and he has none! Please note, they had my money and still refused to do their due diligence. A total of THREE other facilities have accepted him. Steer clear of this place!