Solera Senior Living

The facility is great - you can tell it's well built, they invested in creating a sense of being in a "resort", and it's in a great, peaceful location. Most services are good, particularly dining. Their care management/wellness services have not been what we expected - response times, personnel bandwidth, their ability to communicate, and frankly their attitude have all left a lot to be desired. As such I strongly recommend anyone looking into that facility to ask very direct questions about the level of staffing, expertise and experience, languages spoken and expected responsiveness of the wellness team.

The facility promised us they could handle anything with my wife with Lewy body. Sales pitch. They couldn't after three weeks. I had to hire full time aides ON TOP of the facility cost. When we left after 8 months to a residential care home for [name removed] end, [name removed] didn't even ask why. Went silent. Nor did they ask how my experience was. Outrageous given the quarter million we spent, half to them.

What they could improve on would be food and billing, everything is ala cart and the food lacks imagination. I would recommend them to others, if you have pets you do have to pay extra.

I actually would not recommend the facility for assisted living. They are under staffed and I had to take over and stay on top of them to get my the correct care. They didn't bathe my mom for weeks.

While The Reserve is a beautiful setting, be aware that if your loved one needs attention, you will need to install cameras and hire private care to fill in the gaps. The executive director of the whole community is great and approachable. However, care plans are not followed consistently and require much oversight by family. We visit our loved one daily and still need additional care for them as the star employees they have can only do so much. From what I hear, all communities fall short, and I can't figure out why we can't solve these common problems. This community is not a good value, but it helps to be in a beautiful setting if you can afford it.

The move was easy. Most of the staff is friendly. The meals are better than average, although they were better initially than they are now. I suggest things all the time. I would recommend this facility to others.

My loved one was previously a resident at Trulee Evanston and the overall experience was okay.

Service and especially the food are improving even after rent increase. Changes in staff were many but we finally have a new director (the previous one was terrific but she quit for supposedly having too long a commute) and he seems likeable.

Seems like memory care is segregated from the rest of the community. When we moved our loved one in we were told it was one big community. Seems like they cater to IL and AL They have wonderful food and dining for them. Memory are does not get the same quality even though we are paying the most to live there.some management has acted unprofessional to the point of telling some people I’f they don’t like it there then we could get the f out and she would have boxes to help us pack! OMG

There's a lack of certain things in regards to servicing. My loved one was there for at least a year in assisted living. Communication is lacking; how they deal with clients and families is subpar. We had to move her out because she was not being bathed properly. She was difficult, however, there was no explanation to that. Cleaning in the room was inconsistent, there would be dust under the bed and on the side tables. My loved one was supposed to be on a restricted calorie diet, and that was not taken care of. She was 50 pounds overweight, which shows there was a lack of concern in nutrition. In regards to the staff - I told the Director of Care Operations that when we tried to move my loved one from assisted living to Light Bridges, we never received a call from the General Manager for reassessing of pricing. They wanted more money, but never reciprocated the information we needed as to how we can navigate that. They were unprofessional and their communication was as well. I understand that they have to make money, but you can make a profit and also communicate with clients and prospective sales. It's a beautiful great looking building, but I would not recommend the property. I wanted my mom to stay in Reston, but the organizational structure is lacking. They have a lot of turnover. They lack culture, you need a positive culture in a professional organization like that and it's lacking.

We like the people, other than a couple of sharp replies to my friend when kitchen staff were stressed. We were disappointed to find that there were no disposals or ice makers in the fridge. I didn't think to look for that. I know the logic of the management company, but it's cheap economy. She had all that and a bigger apartment in Birmingham, do us a bit dissatisfied. The food is not great, average at best. She hasn't participated in many activities due to health. They seem fine. The value probably is as good as it gets in Raleigh. They are basically good and most staff and residents are very friendly. Many people we met love it there. But some improvements are needed.

I think the facility itself is fine if you were putting a friend or family member in the independent area. If you were thinking about the memory care wing, I would not suggest it. Management is really good about saying hello and how are you. The aides in the memory care unit are unskilled people sitting around on their cell phones. I don't see a lot of interaction between the aides and the residents in the memory care area. If a manager turns a corner, they all jump up. If no manager, they are all sitting around.

Visited this facility on [date removed]. Nice facility. Updated but not overly fancy. Staff was friendly enough. We were greeted by a resident in her wheelchair coming out the front door with what appeared to be no supervision. Staff when alerted seemed familiar with this resident and her tendencies and was not alarmed. Somewhat disconcerting to an unfamiliar guest though. Toured the Memory Care portion and seemed pretty typical from other facilities. Another resident was sitting in the floor as we were led on tour past his room. He appeared fine but the individual who was showing us around did not seem overly concerned but after we walked past twice and I actually showed some concern, she did not offer the resident any assistance at all, but did alert the nursing staff. It's a nice facility, clean, etc., and appeared professional. The incidents with the residents may have been coincidental, but did not give me a feeling of proper supervision of residents.

This place will not open until January 2017 and I feel there are still a lot of unknowns about this place. They say one amenity is smoke detectors and sprinkler systems. These are required by law. The room prices are very high for what you get when compared to other homes nearby. What will their financial future be? Will money be handled wisely? Will this place stay or fold in future because of financial difficulties? You are paying for 3 meals daily- if you decide to eat in your room you are paying for food you bought too. If I went now as a resident I would be paying for assisted living which I do not need.

Facilities look nice, but careless and insufficient staff in the memory care unit. Our mom had bruises on her head and hands from rough handling. One day I visited and was horrified to see her with her head sideways lying on the table drooling, with nobody even trying to help her. Don't put your parents here if they need a higher level of care. Management was also indifferent and sometimes even hostile, especially when it came to disagreements with the hospice care staff.

The Artisan at Hudson MIGHT be OK for a Healthy Independent Senior...IF they enjoy real-life guesses + mystery (i.e: How many more days will this same salty soup be served? or “What part of our contracted Resident Agreement will be changed this month?”) and IF they not have high blood pressure, diabetes, special diet, or need much attention. The Artisan has not prioritized resident needs over making a profit if you check their Dinner Menu, you can decide if you can afford it. Communication is POOR = On the past THREE holidays a special meal was advertised, then changed literally at the last minute as guests were arriving “because the Executive Chef "didn’t know/wasn’t prepared for it”! When current Management changed our original signed Residency Contract, we were told if we didn’t agree to their revised contract terms we could move…so we did! Some residents couldn't physically make the move, so they are now in a difficult situation with unmet contract terms.

The management team does not strive to improve their responsiveness and communication with residents and attend to the needs and concerns of the community. There is not a diverse range of activities offered to residents that are engaging, stimulating, and cater to a variety of interests. It's a cycle of repetitive and mundane activities. The activity director to does not engage with residents to foster a sense of connection and create a welcoming and inclusive environment. There have been many complaints about the food quality which has never been addressed. I would not recommend Hunter Woods.

I have been a resident at the Artisan in Hudson, MA, since their opening. In that time I have witnessed many physical malfunctions (i.e., heat, lights, etc.) a rent increase of 6%, and an attitude from kitchen staff that they don't have to match the food with the description in the menu. WE ARE PAYING FOR A PRODUCT DESCRIBED IN THE MENU; THEY ARE NOT DOING US A FAVOR BY SUPPLYING IT. If you enjoy being subordinated, this is the right place for you. Tonight I ordered a dish descried in the menu as containing 5 scallops...it came with only 4, and I pointed the discrepancy and was told they did not intend to make good. If they ever do produce the missing item I will tell them what they can do with it.

Mom and dad have been residents at Edgeworth. Gradually, care quality and overall management got worsened. Nice building but rest is terrible and new executive Director is unresponsive to the needs. I do not recommend this community.

Endless problems with internal and external communication, follow up, hygiene, day to day care, staffing, training, you name it. Going on two years now of almost constant issues, and endless assurances that they will improve. They don't. I have lost hope.