Solera Senior Living

They have a very friendly, competent staff and management. My husband really needs assistance, and he does get it. They're always very nice and cheerful about it as well. It's a very clean facility. They have just gone through a change in ownership, although management is staying the same. So we'll see how things go in the future.

The food quality is good but they are struggling with staffing to serve everyone. I would recommend this community for your loved one. They have activities like functions in the dinning hall, movies in the video room, sing a longs and places where people can cook if they would like to.

We have had a lot of issues with her oxygen, the staff could be trained better on that. Once I get a hold of nurses I can usually get an answer, but it is hard to get a hold of them. I do think it is improving, there was just a lot going on in the beginning. It is a beautiful facility, it is like a fancy hotel. Out of the ones we saw this was definitely the best. The technology is a 10, they have monitors everywhere, they have watches they wear if they need help, etc. The dining area is gorgeous, they have happy hours on Tuesdays. I would recommend to others looking.

Our family had an in person tour and Treeo is a very pretty facility but it was not within our budget. They tried to give us a good price for the one bedroom which was nice, but at the time they were under construction so the surrounding outside area did not have any trees or nice scenery. Also if you wanted to go shopping you would have to pay for a shuttle instead of being close enough to walking.

We chose Echo Lake because it is new so it is bright and cheery and clean. They also had some incentives going on. They do not have a lot of activities provided in memory care. I gave the care a 3 because they are understaffed, the people that they do have are great, they just need more since they are growing. The food is excellent. I would recommend to others looking.

I am very happy with the care and the caregivers. There is some turnover with the staff. I would like to see some continuity with the caregivers. We have been very happy with echo lake and am so glad we chose them. I would recommend this community to others based on my experience.

The building is set amidst woods and is adjacent to the Reston Community Center with its swimming pool and many other facilities. The look and feel of the common areas has a kind of industrial quality to it. You are definitely aware that you are in an apartment building and not somebody's home. The 2 bedroom apartments we toured were nicely laid out with good space for the limited square footage. I gave it 4 stars because of the meal plan which allows you to eat anytime before 2:00 for an extra change, the many activity rooms each set up for a different purpose. Full kitchens and washer/dryer in apartments was a must have.

Echo Lake is a great community. The staff at the community do a great job. I don't feel my loved ones are in danger; however, the community is just short on staff. Some of the activities available are exercise classes, pickleball, game clubs, trips out to different areas in the town, concert broadcasts, and more in the independent living area. The community is nice so my loved ones can be in different areas and be able to visit each other. On the memory care area they provide exercise classes, meal preps, staff assisted the residents engaged with different activities and going to meals. Echo Lake provides the option to live in the memory care area, if you are able and willing to live with your loved one who has memory care needs. They have apartments available for the residents to use if they choose this option. It has a resort or hotel feel in this brand new community. The ceilings are tall and the hallways are wide. This makes it nice for my loved ones.

Beautiful place, quite expensive, may be an overkill for my mom. Concern for her taking vitamins on her own. Sticky point with them.

I was very disappointed with how the property was presented to me vs. what became reality when my loved one moved in. I feel they misrepresented themselves in the presentation of the property. Covid was a factor, but there was more to it. I feel like they just tell the prospect everything they want to hear so they sign on the dotted line. Originally, I thought my loved one would have enough cognitive abilities to be in the assisited living section. A few days before I was to hand them the check for the efforts month's rent, I was told by the executive director that she would have to move into the memory care section, or we would have to shake hands and walk away. They did not indicate that they were going to go that route through the whole process of interviewing and assessing. It was at the very end that they laid that bomb in my lap. And it's caused quite a few personal problems for me. That could have been related to the fact that it was a brand new facility with brand new employees. I believe that my loved one has the least amount of cognitive disorders of anyone else in the memory care unit, and they agreed with me. I felt like it was too late at that stage to cancel and move to another facility. They did agree to waive the difference in the cost increase, but only for 6 months. As far as cleanliness, there's nothing I've seen that stood out to me as not clean, and it's still a brand new facility. I believe they're only up to about 31 residents at this point. I've been very impressed with the people I've come into contact who interact with my loved one day in and day out. They seem to be very responsive to her. If anybody were to call me and say we're considering Modena Cherry Creek, I would tell them all of the above. I still think the staff do a pretty good job, but I don't think it was handled well from the very beginning. But my loved one seems to be doing well there, and that's what matters most to me.

The facility is great - you can tell it's well built, they invested in creating a sense of being in a "resort", and it's in a great, peaceful location. Most services are good, particularly dining. Their care management/wellness services have not been what we expected - response times, personnel bandwidth, their ability to communicate, and frankly their attitude have all left a lot to be desired. As such I strongly recommend anyone looking into that facility to ask very direct questions about the level of staffing, expertise and experience, languages spoken and expected responsiveness of the wellness team.

The facility promised us they could handle anything with my wife with Lewy body. Sales pitch. They couldn't after three weeks. I had to hire full time aides ON TOP of the facility cost. When we left after 8 months to a residential care home for [name removed] end, [name removed] didn't even ask why. Went silent. Nor did they ask how my experience was. Outrageous given the quarter million we spent, half to them.

What they could improve on would be food and billing, everything is ala cart and the food lacks imagination. I would recommend them to others, if you have pets you do have to pay extra.

I actually would not recommend the facility for assisted living. They are under staffed and I had to take over and stay on top of them to get my the correct care. They didn't bathe my mom for weeks.

While The Reserve is a beautiful setting, be aware that if your loved one needs attention, you will need to install cameras and hire private care to fill in the gaps. The executive director of the whole community is great and approachable. However, care plans are not followed consistently and require much oversight by family. We visit our loved one daily and still need additional care for them as the star employees they have can only do so much. From what I hear, all communities fall short, and I can't figure out why we can't solve these common problems. This community is not a good value, but it helps to be in a beautiful setting if you can afford it.

The move was easy. Most of the staff is friendly. The meals are better than average, although they were better initially than they are now. I suggest things all the time. I would recommend this facility to others.

My loved one was previously a resident at Trulee Evanston and the overall experience was okay.

Service and especially the food are improving even after rent increase. Changes in staff were many but we finally have a new director (the previous one was terrific but she quit for supposedly having too long a commute) and he seems likeable.

Seems like memory care is segregated from the rest of the community. When we moved our loved one in we were told it was one big community. Seems like they cater to IL and AL They have wonderful food and dining for them. Memory are does not get the same quality even though we are paying the most to live there.some management has acted unprofessional to the point of telling some people I’f they don’t like it there then we could get the f out and she would have boxes to help us pack! OMG

There's a lack of certain things in regards to servicing. My loved one was there for at least a year in assisted living. Communication is lacking; how they deal with clients and families is subpar. We had to move her out because she was not being bathed properly. She was difficult, however, there was no explanation to that. Cleaning in the room was inconsistent, there would be dust under the bed and on the side tables. My loved one was supposed to be on a restricted calorie diet, and that was not taken care of. She was 50 pounds overweight, which shows there was a lack of concern in nutrition. In regards to the staff - I told the Director of Care Operations that when we tried to move my loved one from assisted living to Light Bridges, we never received a call from the General Manager for reassessing of pricing. They wanted more money, but never reciprocated the information we needed as to how we can navigate that. They were unprofessional and their communication was as well. I understand that they have to make money, but you can make a profit and also communicate with clients and prospective sales. It's a beautiful great looking building, but I would not recommend the property. I wanted my mom to stay in Reston, but the organizational structure is lacking. They have a lot of turnover. They lack culture, you need a positive culture in a professional organization like that and it's lacking.