Salmon Health and Retirement

This community seemed clean when we took our tour. The staff were nice, however they did not seem at the same level as the community we chose.

My loved one was previously a resident at Beaumont and the experience was terrible. Her room was dark, dingy and confined. It was often dirty, where the staff left used gloves on the floor and never even picked them up upon their return. Staff stepped over things dropped on the floor. More than once, my feet were sticking to the floor in her room. When I mentioned it to the staff they just kind of shrugged it off. The poor woman sharing the room needed help to get to the bathroom. The staff regularly ignored her and once I timed them to over a half hour before assisting. They were understaffed the entire time. One of the family members of one of the other patients said, "if this is a five star facility, imagine how bad the others must be."

My parent stayed on the memory care floor for over a year. As she declined, we noticed her care dropped also. She wasn't bathed, She ran out of clothes and her laundry was piled high and on one occasion at around 8:30 a.m., I found her soaking wet in pajamas and a dark room. This is after breakfast! Did they forget about her? We also noticed that the CNA's would sit behind the desk and the residents would be down the hall in the lounge watching something on TV. Their activity calendar was not followed at all. Occasionally, a new activity staff member would show up, but the turnover was ridiculous, so they never lasted. We moved her out and she has been at an amazing facility for the past year and they are amazing. It's like night and day. I also found out though, through a staff member that actually also works at this place and already knew my mother, that she fell often at Whitney and it was never recorded, not was I notified. Disturbing. Be wary.

My 89 year old mother just moved in about a month ago from Fox Hill, an independent living facility. So far, not so good. We may have made a bad choice. - My mother desperately still wants to move into a family home. - I can't even get a phone in her room. It is very difficult to get anyone to pick up on the Broadmoor floor, so she is feeling very isolated from her kids and grandkids. - The sales person - [name removed]- has been writing nasty emails behind my back as I try to help my Mom ease into her new life.

Completely understaffed. I am repeatedly told that the staff does not have time. For example, Visiting hours are Wednesday and Friday for 15 minutes from 1:00-3:00 pm. The reason? They don’t have staff to walk patients down. There is only 1 staff person monitoring guests regardless of how many visitors. (And if patients aren’t with family- what are staff doing inside?????). No weekend visits allowed. They seem to think this is ok that working people cannot visit their loved ones. And 15 minutes? I am so sad.

In the 4 years my mother was a resident at Whitney Place Westboro the care and food went down-hill considerably. Most (not all) of the aids are very task oriented and not compassionate. Care NOT resident based! In my opinion the staff is not adequately trained to understand dementia and the varied ways it affects people. Don't let the fancy outward appearance of the facility fool you. Care, communication and compassion are greatly lacking. Management staff changing constantly.