RSL Management Group

I was not at all pleased with the facility. They have had a change in staffing and things might be better now. With the new upper management hopefully things will improve!

I would never recommend them to anyone. My loved one passed away 2 years ago this month and I sent a letter to Brookstone and copied you and their parent company about his care or lack of care. I never heard back from anyone. There were too many issues to list. He was left unattended. Room never cleaned. Mold on air-conditioning unit. I went every day and hospice came 3 times a week. I did all his laundry. He would be left in wet sheets and clothes until I arrived. Finally was able to find another place after 3 months at Brookstone. His final months were a nightmare and I still relive them

They were understaffed and as a result, my mother fell and fractured a hip and that hastened her passing. It's a nice place, the staff is caring. They WERE understaffed at the time of her injury and that's something people should consider.

The few positives are the facility was very clean. They had great food. And they offered plenty of activities. However, the staff is not attentive to the residents. They don't check on them. There is no follow-up when you try to reach out to the nursing supervisor or director. They just don't return calls or emails. They did not follow up properly with me or my loved one after she fell and had a concussion. Essentially the care staff hide all day, and we had to learn where to find them when we needed them. They were not readily on the floor or easy to find. The facility is not adequately staffed. There was only one caregiver for the whole floor in assisted living. And the staff who are there do things like go and sit in their cars or lay down on the couches.

They still owe me a refund and I have not received it. I took my father to the hospital because he was dehydrated. The staff was friendly but the CNA's did not chart liquid or food intake. My Dad was lost one time in someone elses room. I never saw anyone mop or clean the rooms or bathrooms. Food SUCKED! i am mad that I never received my prorated refund.

Dark, small memory care unit. On bottom floors. Same cost per month as more modern places.

They have no communication. The people [removed] and she needed more help than they were able to give. They have done a very poor job with taking care of her. I would not recommend them to anyone else. They are extremely overpriced.

I wasn't too impressed with this place. It's very depressing and I wasn't too impressed with the cleanliness, it wasn't clean at all and they only had a common shower for everybody, they didn't have any showers in their room and I didn't like that. Mostly it was liek a nursing home or a place people would go when they got out of the hospital.

This place is an unmitigated disaster. This building is filthy!! The director is in way over her head and the nursing is not even up to basic state regulations. Surprised this place has made it so long, but heard numbers have been steadily decreasing. Stay clear! You can thank me later.

It may be easier to point out the positives, rather than publish a novel about the problems at this facility. When I first walked in, the entrance smelled like a skunk… if you know what I mean… Our tour guide was rude and pushy, constantly cutting me off during our conversation. It came off very desperate. Aside from the employees, the building was not kept up. They were renovating one section during our visit, so maybe things will improve. However, I will not be returning to the Pinnacle for as long as upper management stays the same.

This facility has very poor management starting from the top. They were unprofessional during our visits and seemed to have no control over the community. I felt bad for the residents that had already moved in.

Mayvil was not professional. Staff were unaware of how to handle situations and the place was dingy. My dad fell after a week and I was told that since I moved his stuff out by June 15 he would be refunded the money for half a months rent. I contacted Mayvil having to leave messages since no one answered and sent an email but never was contacted. I want to Mayvil to talk to someone but after 30 min I was taken to s room with an unmarked door and told that there was New management. They gave me a phone number to call but I got no answer. I was told that I would need to contact three old company. I still have not gotten a refund After my dad’s short stay from 6/5-6/10 when he fell, was hospitalized, and told he could not go back since he was a 2 person assist.

Do not send your loved one they are not watching your loved one ,I pulled my mother out do to head nurse !place went down hill she let go good help hired staff who play games on cell phones and take cigarette brakes every 10 minutes There are other reasons I took mom out I tried to have the issues taken care of But they didn't care DON'T SEND LOVED ONE HERE !!

Don't let them fool you. Mayvil has been promising remodeling for a couple of years. New front office staff once a week. I pulled my relative when we found out they were being showered and cared for by people who didn't even go to college, and weren't certified to take care of them. No Cna's just regular people, working in an assisted living. Sharing a big shower room? Gross. Chunks out of the flooring. Stained carpets. Staff will tell you all about the holes in the ceiling from raccoons and other animals in the ceiling. It's probably the worst place I've seen.

Out of all the places I have toured with my mom, this is easily the worst. The smallest rooms. They have all new front office staff, every time. Really run down. Always a promise of remodeling... for over a year, no remodeling done. One care giver wasn't even a cna taking care of people and giving them baths. It's bad.