RSL Management Group

We picked this community because overall I liked the personal attention that they give to my loved one, and they work with her. They have been very friendly. They don't have much turnover. They been pretty good. I would recommend to other families.

Based on our experience with Brookstone we would recommend this community to other families.

This was a nice community, it was more expensive then we wanted.

I think everything they promised us in the beginning has been true. They did not have an activities director for a while and I think that was detrimental because there were not many group things offered during that time. They have since hired someone new though and seems to be doing a great job.

The staff are very kind, and the prices are affordable. He's close to his doctors office and the amenities are a great bonus. Overall, they provide good care, good prices, good location, and good staff. Overall, I am very happy with our experience.

It is a small community and they don't have the best communication with the family. The family is finding out information about our loved one through a web portal whether than the staff. The care for the community and residents isn't as expected. There have been times we have to let the staff know of a residents needing assistance or where they need to clean better.

Our tour with The Brookstone went great! The people who we met with were wonderful and answered all of our questions. Unfortunately, they just did not have the type of care that my loved one needed and so the facility did not match what we were looking for.

Overall the facility is very clean. It's updated. The apartments are a nice size, and they're very well maintained. The staff is responsive and caring. I really have no complaints whatsoever. My mom loves her apartment. It's in a beautiful setting, and it's a large apartment with lots of natural light. She really feels at home there.

We have been very happy with our experience with Brookstone Assisted Living.

There has been a lot of turn over which has made a lot of changes in the community. It is hard to get a relationship going or getting to know someone when there is so much turn over and change in staff. My loved one is happy that we are at this facility as opposed to other facilities. She is as happy as she has been through this whole process. If there is some more stability with the staff and the ability to create a routine things would be even better.

I like the place. It's charming yet realistic. It's not brand new, but then you're not paying for brand new either. The experience is pretty good. I think it's better than my loved one does, but she would complain about anywhere. I get along really well with the people there. They treat me really well. I would maybe like to see more activities and more things for the residents to do to keep boredom at bay. And my loved one would also like to see them follow through on care a little bit quicker. Little things like getting her toenails clipped more often, help finding her remote control or getting it replaced. Just follow through on little things like that. Overall I think they're pretty good.

The Pinnacle has a cottage type vibe and I really liked it, it seems homey. It is a beautiful facility and I really liked the girl I spoke to initially. She was not able to be there during the tour due to a family emergency so the staff did not know that I was coming. The staff to patient ratio here seemed low which made me nervous.

You have to judge the facility for yourself. Room sizes are adequate, The food is average but they do have a variety. The grounds are well maintained and they do have a place for folks to go outside. I would recommend this community.

They have had a lot of turnover rate, which we believe it is probably due to COVID. For the two months we were able to visit, it is just adorable it is probably one of the warmest and coziest places we have seen. The women at the front desk are wonderful, and the value is phenomenal. Our loved one loves the staff and she has a favorite care giver that she sees at night. From our understanding the care services seem fine. The moment our loved one needs anything they are very quick to communicate with us. Our loved one does enjoy their pet therapy day,

I think it is a great place. The staff is friendly. They have done a good job with Covid 19 keeping people safe. The food is good. The room sizes are pretty good. They have an outdoor courtyard in the middle of the building for residents.

I toured a lot of places. For the price and the environment, Woodland Heights was the best option in the area. It is an age in place community which was a big factor for us. My dad started as Independent and he can add services as needed. The rooms are good sizes, my dad is a large man and he had a large bathroom. They have a lot of floor plans. It takes a little too long when you request a repair to your room. The food is good but my dad says sometimes it is cold. Outdoor space is great, they have great view.

My mother is doing well since her move into Woodland Heights. Everything is fine and they are taking good care of her.

This was a community I was considering moving my husband too, it is a nice option. Our tour of it went well. Everyone was friendly to my husband, and I. The community looked great from what we saw. The staff was polite, and our questions were answered. The experience went very well, but I did find another that suited our needs better.

I have no complaints with how things went during my tour at this community for my loved one. The staff where on time to our appointment and where very professional during our visit. They did not make us feel pressured and really took the time show us everything they had to offer in there facility. I liked the floor plan and thought they had a lot of great amenities available to all of the residents. It was just not the right location in the end decision.

The rooms at Maryville are fully furnished and the staff there are very nice. The facility is older and they do not have bathrooms with private showers at the time. It is a nice place, but just not what we were looking for.