Ridge Care, Inc

We chose Arbor Landing at Surfside because we liked the overall look of the facility. It was clean, the apartments were well kept, and the price at the time was fine. All of the staff we have met have been exemplary. We have a deluxe one bedroom apartment and it is adequate for the two of us. The only disappointment we have had is with the food. We have been here 7 months and after the first couple of months it has declined and I think there are certain items they could do better at. I think the value is there for what we are getting. I would recommend Arbor Landing at Surfside, they just have a couple of improvements to make.

My husband was a resident of Horizons at Arbor Landing in Ocean Isle. While I have no complaints concerning the care he received there I fail to understand why, when he was admitted to the hospital after not feeling well and falling, and then passing away, I received no condolences from any of the office staff. I received a check for the remainder of his personal account in an envelope but not even a note. The only condolence I received was from the social director, who was exemplary in her job. This seems odd to me and doesn’t show the level of care and compassion they tout on their website.

The community was very accommodating and very kind to my loved one. Communication

They are very easy to work with. I would recommend this community to others. The community is very clean and friendly and very conveniently located.

What stuck out to us about Arbor landing was the location, it was very close to our house so we could visit often when we were able to. The apartment sizes are great, she has a 1 bedroom in assisted living. I think it is a great facility and would definitely recommend.

Everyone is super friendly and I've been happy to see both my parents have put on weight since meals are provided! There is no "outdoor living areas" for residents to enjoy. Literally just a parking lot all around the building. It would be a big improvement to have some green space/ fire pits/ some kind out outdoor courtyard where you can look at something other than a parking lot.

My loved one was previously a resident at Arbor Landing at Hampstead and the overall experience was okay. The cleanliness, friendliness and staff were good. The meals were okay. My mom had a piece of jewelry that she never took off/always wore and it disappeared. No one at the facility really acknowledged it.

My loved one was previously a resident at Carteret Landing Assisted Living and Memory Care. They talk a good game, but don't live up to expectations! Very little activity, they were unable to produce an activity log which is required. My loved one's clothes were not washed individually as we were told they would be. As a result, clothes were missing all the time. The toiletries that we bought were excessive to what should have been needed. Carteret Landing is not a good facility for anyone that is active. My loved one went downhill quick at this facility. Two months later, at her new place, she is already a new person!

Facility is wonderful, staff is excellent, the only thing I'm concerned with is that when it's closing time for the check in desk person to leave they leave and anyone can walk into the facility....there should be someone there 24/7 to monitor. I suggest they get a cook or two who knows how to cook properly and gives proper portions. Since my mom has been in this facility they have gone through at least 4 different cooks. There are two separate feeding times for each meal and on the second feeding the residents are told when they say what they would like to eat that day they are told oh we ran out so they are offered something else. Overall the place is awesome. If they can just get the food issue resolved it'll be better than awesome! My mom is very happy there.

Food is horrible. Staffing has been an ongoing issue. We have complained almost since arriving and there has been no improvement. For people that have no other option, not good. Office personnel is not approachable, and it took months before my mother was acknowledged by name as a resident. We picked this community mainly because of the location and option for care services if needed.

My loved one `was there as soon as they were opened and had the room right next to the nurses station. Beautiful facility with great amenities, but I'd say the care was terrible. I put my loved one there to be watched over...again right next to the nurses station. Somehow they let my loved one fall twice in about 24 hours. The 2nd time my loved one broke their hip and it killed them. My loved one wasn't even in the community for 1 month.

The facility is extremely clean and all in all I am pleased with our experience. There is no head management on the weekends and that makes a huge difference, you are able to tell. Some staff go above and beyond and I would grade them much higher than a 5 and then some aren't very good. They have a calendar of activities that they are supposedly doing, I wish there were more activities for those who have early onset Alzheimer's to keep them busy.

On the surface it is a beautiful and well decorated building, but it has no sound insulation inside anywhere. My unit was gorgeous, but being on the first floor, anytime the people above me would run the shower, run the kitchen sink or flush the toilet I would hear it come down my bedroom wall and it sounded like it was going to break through and flood my apartment. The staff members were so friendly, and wonderful no complaints there. However the meals and dining service was horrible, the quality and portion sizes were just not adequate. Sometimes we would get half a PB&J for dinner. The activities director though is the hardest working employee there, she does an excellent job with everything she touches. She puts in more work then anybody there, it is like she works dawn to dusk. She does all of the decorating inside and outside of the community and puts all the beautiful fresh flowers in the flower pots.

I wasn't impressed overall with the community. Depending on what services you need, such as if you are able to be independent this is the place to be. If you need assistance this wouldn't be the place to be. The staff communication via email was very good.

I was not satisfied with this community. My loved one didn't get the assistance I feel she needed. The people didn't help her with things like her medication, feet propped up and when I came to get her, her ankles were swollen. There wasn't any basic furniture in the room. It was hard to find someone to assist us in getting the furniture. No tables or chairs in room. We finally were able to get the furniture, but it was a lot of complaining on my part. The director was called away, because her daughter was having a baby. This is the reason for all the confusion, per the community. The chain of command was lacking in my opinion.

Like the amenities and different living arrangements. Not super excited about the pricing.

Beautiful new facility but the cost would be prohited.

We liked Arbor Landing. It was a little expensive plus several additions would cost more. We would need to sign up for waiting list. Beautiful place.

Only 3 months old. Nice facility, but only 17 residents. Very isolated from banks, shopping, etc.

My mom has been here only a week so still don't know if this is the right place for her. She has the start of dimentia and has already had a trip to the ER. We will determine if she needs a more skilled nursing facility in the next month or so.