Retirement Unlimited, Inc.

Honestly, some of the staff here is great. Dedicated, helpful, friendly. They brought in the ED from their Midlothian location, and I have seen implemented changes. The grounds are just so boring, the sidewalks are not accessible all the way around, a very loud industrial fan in the courtyard, not much to look at and enjoy outside, which we know is vital for positive minds. Food is very hit or miss and seems like more thought could go into the “culinary gourmet”, sorry but chili cheese hot dogs and tator tots and some bean salad to top it off is not doing it. Activities inside are ok. Call times are getting better, still inconsistent along with communication but hopeful it will continue to progress.

If your loved one needs anything (medications etc) be prepared to show up daily to ensure it happens. You can never get anyone in the phone, they mess up prescriptions frequently, and management is MIA. My loved one was given too much medication at times; not given medication other times; and you can’t get a response on the phone about these issues and writing emails doesn’t work either so you need to show up and hope someone is there to answer your questions or give you information. . Good points are nice facility, on the ground staff is caring and friendly and there is decent food and activities and I think it’s fine for independent seniors. but be prepared if your lived one needs medical oversight.

As far as appearances go, Anthology of Tuckahoe looks like a nice facility. But after moving in, we found management to be weak. And communication was poor as well.

Our experience so far at this facility has been okay. The biggest issue that I have would be that they seem to be unprepared to deal with Parkinson's, especially on the medication side. If you're just looking for Assisted Living or even Independent Living without additional needs, I would probably rate them higher. Another concern is that it's a newer construction building and there are some quality issues with the construction that need to be resolved. The food is very good quality and variety. Communication with the family is very good. They seem to offer a good variety of activities, my loved one just doesn't participate much. Housekeeping seems to be once a week. I would maybe recommend this facility to family and friends for Assisted or Independent Living, it depends on the situation. It probably wouldn't be my first choice.

We've had some communication to work through. Staff is super willing and open. We had a few pretty big concerns at the beginning that we worked hard to work through regarding care plan and medication accuracy. I'd love more communication from the director regarding overall programming. Care coordinator in memory care is present and positive. Facility is beautiful and has many different locations for residents and families to gather. Staff is very friendly and consistent. That means so much to me. They seem to care about residents and families. Staffing for active activities throughout the day in memory care is one they are working on.

We picked this community, because of the level of activites offered, which has not happened, so it's a dissapoint right now. They have been short staffed in the dining area, and they can improve on the activities. Overall, we are pretty pleased. I would recommend to other families.

Beautiful building. Beautiful apts. Residents are lovely. Nice group of people. Food is ok; could be much better. Wait staff should pay better attention when taking resident meal orders. CNAs - compassion is a requirement of the job. Maintenance dept needs better staffing/capability to respond to HVAC issues. Ask about timing of rent increase and then get commitment in writing.

What we like about Anthology is the food, the meals are good and the staff are friendly. However they need a lot of improvement with their organization within the administrative team. The nursing staff could have better communication, we had some issues with our loved one not receiving medication at the correct time there could be better training. We also had big problems when it comes to the activities.

I toured this facility and was not impressed. It seemed more like an institution/hospital setting than it did a community. Was not the place for our loved one.

The administration staff has completely changed and they have had trouble keeping good help. The residents are all lovely and the servers are great. The nursing care has been pretty good and consistent as well, but the CNAs change constantly. It is practically a whole new staff. There have been ups and downs during our experience so far, but in general my loved one seems to be happy here. He loves the gym and the exercise classes that they provide.

Very enlightening. [name removed] was very informative. Her tour was excellent. Nice personality!

Our family was able to have two different in person tours and it was nice but it is an older community - the hallways were narrow and just kind of dingy. Also for the independent side their meal/dining organization was a bit of a cluster.

They do not get to the repairs as fast as they should, I think they opened too soon and the problems were not all sorted out yet. There is no heat in the bathrooms, there is no water pressure, and her cabinet doors in the bathroom are not fixed. They definitely need some improvements.

Our family had an in person tour and right away we decided against Seaside because we wanted a community that allowed more freedom from memory care residents, and Seaside was more or less a locked facility.

I was not that interested in this community, it used to be a school and you are able to tell even with the remodeling that has been done. was not as friendly and welcoming as what I was looking for.

Did not warm to this place - too institutional looking. Despite their best efforts at renovation, you can tell it was once a school. Too expensive and wasn't overly impressed with [name removed]. I got the impression she didn't care whether my aunt moves there or not as they're at 97% capacity. Apartments are very nice, but the rest of that place has the dreary nursing home atmosphere.

It's a nice place, it's new, it's clean. But the personal help is not too personable. I do go there several times a week, so I do see what's going on. They take good care of my loved one. I just wish there was more one-on-one care, but they're understaffed.

In one year there have been 3 Directors and staff shortages across all areas which adversely and sadly affect the quality of care and health of residents. Unacceptable! Beware of what may look and sound good on the outside but there are serious problems internally starting with poor leadership which affects residents and staff. There are some dedicated and outstanding staff workers but also many who need to be seated in the place of the residents and see how they feel about the care they receive. It gets even worse in the Memory Care Unit which is available at a high cost for unacceptable care and living conditions. Probably not much different from other retirement communities because it's all about profit and adding to our countries already broken health care system.

Facility is under renovation, but the renovated apartments we saw were very nice. Administration seemed unprepared and could not tell us about availability of apartments. Residents we saw and spoke with seemed very happy.

My family and I had a pretty good tour of this community. Everything looked nice, and well maintained. The director was a sweetheart. The only issue we had was that there were many add on charges. We felt with time this community would become too expensive for her budget. It is a nice community, but it wasn't the one for us.