Renaissance Senior Living, LLC

Clean well lit facility. Staff very pleasant and easy to work with. Location is close to our home so visiting dad is convenient

Things are going okay. My Mom is kind of having a hard time with her roommate right now. I am going to give the administrative staff a little time to see how they handle the situation, so we will see how things work out.

Ashwood had good reviews online and seemed clean & tidy, but it was approx. $3,000/mo., roughly $1000/yr. more expensive overall than the other location that I toured. The advantage of Ashwood would be the size room & private bath. However, if Margie needed help bathing or diapering, it is unaffordable. The rates are much higher than when my mother was last there in Dec. 2010; it is now $600/mo for diapering & $1200 if the person were to need all three meds, bathing/dressing, & diapering.

Trash is often left in the hallways, and I've noticed food on the dining room floor. Sometimes my mom's needs don't seem to be communicated very effectively internally between the staff. However, we are relatively new to the community and we have seen some improvement so far,

They did a great job with my loved one and making him feel welcomed when he arrived at the facility. They go out of their way to make sure he is in the activities and participating because it has been a challenging transition.

Overall I think they do an excellent job at Heatherwilde Assisted Living. The facility is clean and well kept, and the people who work here seem friendly and professional for the most part. I've had a few issues with their medication service, which isn't as reliable as I'd hoped, but generally it has been a good experience.

Nice-sized rooms, landscaping around patios a bit sparse. The smaller facility size felt friendly and comfortable.

I do feel like there is some lack of security. They do not always get the doors locked up right away when they are supposed to. One night I walked in and was able to walk right into the facility and into my mothers room to get some things, and I noticed that anyone could have walked in and done the same. Other than that everything has been very good. The food is amazing. The people are all super friendly. And they were very good to my mother.

We toured this community while looking into care options for a loved one. I thought Heritage Park Village seemed like a very nice place overall! It had a nice environment and the staff seemed very friendly. However, I don't think it would have been the best fit for us carewise, my loved one has memory issues and this community was more focused on assisted living.

This was one of the communities that we considered when we were looking into options. It was a really nice place, and the staff was friendly. It was a little too expensive, and just a little too big, for what we needed.

great experience and prompt assistance. I would use again and recommend to others

Love the small number of residents and the personalized care. Focus on creating a 'home' atmosphere is great. Only concern is the public space being too small. The living room has just a couple of sofas, the dining room just four tables. Would she enjoy the interaction ALL the time and if not, only retreat would be her room. The only room available is decent, not the greatest view (of the front door and parking lot).

Our mother is here right now. She only wants to sit in her room and sleep and will not take part in any activities. She cries if she leaves the room. We need to find a cheaper place if she will not take part in the activities, which she is not doing at all! We have had problems with her being bathed and her clothes and hair being washed, and her bed being changed (we change it). She complains incessantly about there being only 'freaks' there.

This community was nice. I did not see very many people around due to newer wings in the building. They had good types of care services as well. I don't remember much else about the tour so it's hard to rate them.

Check the recent reviews on Google. If I had read the most recent reviews I would NEVER have placed my mother at Traditions!!! This is NOT a "place your loved one" and only visit once a week or less. The families have to be constantly vigilant to make sure their loved one is eating enough, drinking enough, and getting their meds. The communication between staff and families regarding any concerns or sickness has been non existent. Scary for the families to find out their loved one has been sick for a few days and not one word to the contact person. This is NOT a place with a thriving social scene for the residents. If you are looking for stimulating activities for your loved one, this is NOT it.

Mom checked in [date removed]. Right off there have been many medication errors . Also they have a new admin and lots of turn over. We have endured this transition and worked through the problems with medication. Assisted living is not skilled nursing so any including taking blood pressure must be a doctors prescription with parameters . I advise routine checks on your look over ones records to ensure meds are administered properly and reordered before running out. I’m glad to say with new management things are going much better ..

Overall for the experience 3.5. I'm disappointed that for the Level Care charge of [fee removed] that dad is getting the assistance for dressing himself daily and trying to persuade him to try activities and not simply accepting his refusal! I would like to hear when he refuses that the available aides will probe or ask why and explain the importance or "rules" of being clean, doing some activities and trying to have a little fun and not just sitting alone in his room watching tv or constantly napping!

Communication with staff was a problem. Many times I was given conflicting information and neither the director nor the nurse were available to consult. There was also a definite lack of communication between staff. Repairs such as a broken toilet paper holder took forever despite reminders. I wondered if they thoroughly cleaned the rug in my loved ones room since it smelled like dog.

Disappointed in the facility but enjoyed the man who gave the tour.