ProMedica Senior Care

I had a good tour experience with Arden Courts. They did a great job with discussing all of their services provided and how their staff operate. The facility also specializes in memory care and I liked that aspect, we just found another one that fit what we were looking for a little better.

I would recommend them. I have already recommended them to someone already.

I have been very satisfied with Arden Courts. It is always spotless clean and fresh. I am over there quite often and if things go wrong, it is always quickly taken care of. They really pay attention to details. I do think they could use more assistive help and I am not just talking about Arden Courts, that is at any facility. Other than that, the place is always clean and the staff are sincere and dedicated. I know she is being well cared for. I am grateful that they were considerate of our time and situation financially. I would definitely recommend them to others looking.

We had a really nice tour experience with Arden Courts but it was too expensive and the location would not have worked out for us since we wanted to be able to just stop in whenever.

I toured this community and I did like it. We ultimately chose another community because this property was smaller and more expensive than we anticipated. Although we chose another community, I did feel that they would take good care of my loved one.

Our family had an in person tour and we really liked the way they treated their residents, you could tell that have a nice care system in place. However, this community looks like it would be better for residents who are pretty far gone with their memory loss and we did not like how it was close to a busy and noisy street. We did really like how the staff members kept the residents stimulated and active, and did not just leave them sitting in a chair in front of a tv or in their rooms.

Two things that have significantly stood out to us is the overall cleanliness of the community, and the unique layout of their building.

Love the staff, maintenance great safe place to live.

We like that it is a smaller more quant set up, it is 4 buildings and not one large mass building. It seemed a lot more individualized and the staff to residents ratio seemed better. It also does not feel like a hospital, it has a homier feel to it.

I as at three communities before coming to Lely Palms left Palms feels more like home. A1 place to live.

I looked at several communities before choosing Lely Palms. I've been here for 6 yrs. and love the flexibility of the general rental plan.

Love the staff, maintenance great safe place to live.

Arden Courts of Seminole is a good as it gets for memory care.

We chose Arden Courts because my husband needs to be outside. He is able to be outside here without staff because they have a big and enclosed area. The second reason was the male/female population, it was about 40% men. I would recommend to others looking, they are specifically geared toward memory care and staff are properly to trained for that.

Sometimes due to the staff issues which we completely understand is a big struggle right now for everyone, but sometimes unless we are there walking around looking for staff it can be hard to get a hold of them if you try to call. The facility is clean and the staff members are extremely nice. The activities director is wonderful, the chef has been great, and both of the ladies who work at the front desk during the week and weekends are great. We love the way the facility is set up, it is like a little neighborhood with a movie theater and shops. We also love their philosophy, just because residents have Alzheimer's or dementia does not mean they are at the same stage so the residents will work to figure out what stage they are in and build from there. They will focus on everything positive they are still able to do, and really encourage them to keep doing the things they are able to. They do not focus on the negative aspects of the disease and we just think that is incredible and really appreciate their work

I liked Promedica Charlotte Stephenson Manor. But they just don’t have a locked door policy.

It was a nice tour and the facility is lovely. It is all on one floor and the residents all seemed to be very happy. It was my 1st choice but it was just too pricey for my loved ones funds.

The lady who gave us the tour and all the information in the beginning was very friendly and courteous. Everyone you would talk to were so friendly and polite and very encouraging. However they at times did not have enough staff around so when we would call to try and get a hold of someone it was difficult. The meals seemed rather ordinary, and during our loved ones stay for respite there was not to many activities going on for him.

We chose The Auberge because of the courtyard, our loved one likes to wander and so is he able to go in and out as he pleases and does not feel trapped. The front desk lady [name removed] is a very kind and I think it is overall a nice place. I would recommend to others.