Priority Life Care

It didn't impress us. They had all these stories and we felt like we would get lost. It was nice and not as busy as some of the bigger ones, but it was too confusing with all the hallways and elevators.

I thought I liked it, but after a short time, it became clear that if your loved one doesn't understand the protocols and procedures, this isn't the right fit. Their screening process isn't that great, the doctor put dementia on the medical form and they disagreed and said that it was just memory loss, and asked the doctor to change the wording in the diagnosis to reflect that, to be in compliance with what they are licensed for. I am disturbed that they won't let someone with dementia in, but memory loss, which is also part of dementia, is something they think they can handle. They could not. They had a few individuals there that were just great. Managment is so scared to lose their license and are just over cautious and having knee jerk reactions. They didn't do much better than he did with medication. They did his laundry and lost it. And told him he was wrong. They would be good at taking care of different levels of people with a physical ailment maybe, but not a needing mental help. They fed him well and the apartments were beautiful. So if you are mostly independent, it would be fine.

It was a multi-level building, and to me it was not in as great of a location as were we picked. It was well decorated and well organized.

The patient to aide ratio was lacking. There wasn't enough help.Things seemed to take forever even to get an aspirin. A little more help would have been good. I was very pleased with the activities. He ate well I would say the food was a five. I met an aide and it was a younger person and they left my loved one alone and he took a fall so maybe a little more awareness or training for the new employess would be good. They were very good with communication they would call right away. The size was nice not so big this was one reason we picked it.

So far we are fairly pleased with Broadmore Senior Living except for I found out they were assisting my mother with bathing and this was clearly not a service we asked for or was needed for her at this time. The facility is very nice with big social rooms for the residents and some activities but more would be nice that are varied throughout the week.

Our main complaint was the attitude of some of the residents there. When you go to sit at a table you were refused a spot there, they said they were waiting for someone and that was against Venetians rules. We got caged away from different tables different times and I wrote that in our complaint to the manager, which she addressed, and sent out a slip to all of the people there about it, I heard it's still going on. I was also turned away at bingo, I went to sit down and they said "we've been sitting here for 4-5 years," they weren't going to move and they weren't going to let me sit was their attitude. There were several people that were very nice, the majority of them were nice and we had a beautiful apartment so we liked that.

Has rocking chairs out front and a beautiful campus. Transportation anywhere - store, groceries, Dr's, any church, etc. First 2 weeks - an ambassador resident will escort her to meals and such. Anytime dining - 7am-6pm; they will call her if she does not show up at all. $2,495 (480 sq feet) to $2,795 (525 sq feet). Level 2 Medications 4x per day - $325. Clean apt 1x per week - they will wash sheets and towels. If she wants other laundry (not do herself) - $50. Cable - $32. Telephone $30. [removed] $3,232

Very nice place but too expense the monthly rate is more than Moms monthly income

Dad and I visited Elmcroft. He was not enthused!

Tanglewood is a really nice community. The staff is friendly and the community is well maintained. Our loved one is happy here. We had issues with them during the initial move in time. They kept giving us a move in date but it kept changing so we had to continuously change the date for the movers and furnisher delivery. They really made a difficult situation even more difficult. Even though we could not move in we still had to pay for that time. During the time of the issues we were starting to wish we hadn't signed a contract with them but once we finally got moved in and settled in it was a big turn around. Now we are very happy to be here.

very basic

Pleasant staff and units were OK but didn't have full kitchen.

I liked Atria. It was very nice and director was helpful.

Beautiful facility. It was clean and neat but there were residents wandering around confused.

Impressed with their facilities.

Liked size of facility. However we decided a private room with full private bath would be best for Mom. Also did not serve breakfast in room. Liked method of medication management.

Furnishings dated but residents are engaged.

Not interested...too far away.

We have had a number of negative experiences since we first signed on. We were told that there was no staff turnover since it was built. From our first day there the staff turnover began. Our ambassador was asked to leave and we consequently never even had our initial introduction. Never found out when laundry day was. There were caretaker meetings we didn't even know about. We had trouble finding someone to help with initial set up type questions. We were promised frequent communication and that has consistently been an issue. My loved one has even been put on medicine without our knowledge. They promised all sorts of ways they monitor the residents. My loved ones bed sensor was never installed, no one could ever answer my question about how much fluid she was passing, and one night she was up most of the night vomiting and diarrhea and no one checked on her, nope did they tell us she was sick. Another time she slept in another residents room all night and no one even noticed.

The staff are good but they do not have a lot of staff to take care of everyone which can cause some issues. I am disappointed in the billing because they do not provide statements on a regular basis and you have to ask to see them, they are also not available online. It seems that there are two people managing the community and they may also be in charge of the billing. I feel like the assisted living side is better than the memory care side just due to the freedom.