Priority Life Care

Realizing we have been here for around one year and one half of that time has been during the virus, we find it very difficult to make a real review. We can say that all of the management team has been very helpful and have made our stay very comfortable.

Need more storage. Meals are fair during the week but not on the weekends. Tired of lukewarm too cold meals. Also, too much carbohydrates. Not good for weight and diabetes. During quarantine we are treated like little kids. We should be able to take pets outside ourselves. it's too expensive for what you get. They made [company name removed] volunteers for income tax sit outside in 90° temperatures. Very embarrassing.

At 90, I decided it was the right time to be taken good care of. They have food and housekeeping at Regency Residence.

We chose this facility because we liked the location and after the tour we thought it would be a great fit for her. The room sizes here are decent. I would want other to know that they give a nice tour and sell you something different than what you will receive such as the pool was broken, the bus, the food, etc. I would not recommend Las Palmas.

Servers generally do their job well. Chef needs to learn to do better. Much food is over-cooked and hard to recognize from names on the menu.

My mother resided at Poets Walk, San Antonio, for approximately 10 months before passing. There is a high amount of employee/nurse/caregiver turnover but I expected this within this industry. Only had a couple of what I considered "serious" issues which were somewhat resolved. However, my most serious issue now is that my mother passed away at the first of the month after her monthly rental charge had gone thru. They told me that they owed us a refund. Now the REAL ISSUE......corporate has to issue the refund and now 2 months later....NOTHING! Have spoken with the San Antonio facility and they tell me that they can "only" send a email to corporate! REALLY! I have tried calling the corporate office only to get an answering machine, leave a message, and no one ever calls me back! Based on how corporate takes care of business would I recommend Poets Walk.....NO!

Grounds and buildings are well kept. Food could be better, it's just satisfactory. Staff is great - pleasant and helpful. Housekeeping could be better. Windows inside never worked in 3 years since I've been here. Staff strictly adhering to pandemic rules and reg. So far we are virus-free. Thank god!! Yearly rent increases are top excessive for what we are getting in return.

We have been here 4 years. Like everything in our life they are good days and weeks, people are reliable but like you said the last couple of months we stayed here and see you later. Hope should come soon.

Thank you for all you've done for me. You do the best you can. The servers are very nice and always aks me.

I’m happy with most of the people who work here. I don’t like rent raises every year on such an expensive place. We’re not getting what we’re giving. I can’t lock in my rent rate without it being raised a lot because of my age I was told. My time here can’t last because of that. I will miss the people. I love the people here. There is nothing to keep us busy like other places.

I am very happy here. Have lived here 3 years - have enjoyed all the functions offered. Staff check on residents if they do not come for meals on time or do not hear from them during the day. We have everything here we need!

We had a pleasant visit, tour and discussion with the sales coordinator. This is a independent living facility and would require a "move" should a resident require an assisted living. For this reason alone, we will not be considering at this time. One feature that we were not pleased with is the "wall unit" A/C... sort of like a hotel. The unit was in the living room, but not the bedroom. Since this is a fairly new facility, we were surprised they chose this type of HVAC over central. I caution anyone reading this to not be influenced by a Star rating. This is very subjective and "your" personal visit is of the utmost importance.

There has been a problem with cleaning residents' apartments as one employee left. After several days another employee was hired and things have improved as far as cleaning bathrooms, vacuuming, changing sheets, etc. Meals are plentiful but not very tasty. Carrots served for several days were too hard to cut with a knife. Though hot dogs and hamburgers are supposed to be available every lunch and dinner, the kitchen has been out and out and out. Be prepared to WAIT for your meal. It can be 90 minutes. The activity director is great and the receptionist who does many things is also great.

Would not choose. Rigid mealtimes. Motel style heat/ac units, odd shaped rooms, inadequate kitchenette in private quarters. No walk in showers. Needs updating. Smells old. No screens on balconies.

Gave more of a nursing home feeling which I think my mother would have a problem with. Facility was clean but older.

We met with the personnel at this place, but ultimately determined that it was too independent for our family member's needs (they don't have a nurse or any medical personal on staff). But it seemed nice and the residents seemed happy. Looks like it would be good for a retirement community.

I like the care the from the staff at this community. The staff has been nice. The menu is good and she seems to be happy with the activities that are offered. The community has a clean environment. We would suggest that families tour this community for the care of a loved one.

I had a very nice tour of this community, the staff was very friendly and they took they're time showing us around and answered all our questions. The community is nice, clean and the residents have a lot of amenities to choose from. I just didn't feel it was as secure as what my father would need.

Everyone was very kind to my husband, and I during our tour of this community. Everything went well. The community looked nice. It was a pretty nice experience, but we did find another community that met our needs better.

Mom is still adjusting to living at this community. This is a small community. The staff are friendly and have been encouraging her to participate in some of the daily activities. I tried the food once and I thought it was good. They have a courtyard in the back, however I think it could use more seating. The front porch has rocking chairs. The doctor comes once a week. My main issue is that I do not have good communication with him or the staff regarding her care.