Priority Life Care

The sales process was great. The food is horrible, cleaning conditions are horrible. Dietary restrictions are not being followed. Healthy snacks are not being left out anymore. My loved one complains daily about it. I had to call corporate about concerns and awaiting to hear back. At first I thought it was my loved one and now I see pictures of the food from my loved one of what the food looks like. Bread, no butter. Salad, 2 dressings and no other options. The executive chef created a food and meal menu that you cant really pronounce and you don't really know what the food is. They seem to be out of the backup foods when you don't want the main meal. Sometimes my loved one doesn't get food. She had a leak in her bathroom and it took a week to get fixed. Her ac was broken and made tons of noise. It took what felt like awhile to get fixed. There is a lack of communication. Billing is wrong, I have to call them to figure out why their are errors. It seems to be one thing after another with this place. She was told she can't save seats for certain people to sit together. She was told to come early and sit and wait for hours to be able to sit together. Laundry is only allowed during hours after 4 pm. We are having to pay for food for her to cook in her room because the food isn't something she can eat sometimes. We pay for her meals and she cant even eat the food.

The staff members were very friendly and nice, but there were times where it seemed like the nursing staff was not very experienced. The food was pretty good and the value for cost was just okay.

If your loved one is not mobile this is not the place to go. It takes too much time for them to respond to my loved one's needs. Some of the staff are very nice and do a good job.

We never know what is going on. We ask for a paper with the stages or phases and they never get back to us. Only certain people are able to go out or have guests. We don’t do that or want to until it is safe. We don’t understand why cutting back on food is helpful to this virus. There are no activities. The biggest problem is we lost our transportation, even when our doctors opened up. Things are very unorganized. I am speaking for many, many people. The cleaning staff is very nice and helpful. The new sales person is wonderful. The woman who does Maintanance is a gem. The activities director is kind but unable to do much. We don’t understand why management doesn’t let him use his budget on us.

The food is not up to par. There is not a lot of leadership or appropriate management. My mom has a great size room. The layout of the community is convenient for the residents. They have a gazebo and garden area in the back for the residents.

While I really like my apartment and enjoy the premises, there are so many issues that never seem to get fixed. residents say nothing at the meetings out of fear that their rent will get hiked. The biggest issue is food. It has gotten so bad that people are going hungry. The nutritional values are not good and not balanced. Too heavy on carbs and not enough fresh vegetables that are edible. Almost everything comes in boxes off a truck ready to heat up. Tonight’s turkey taco salad was revolting- most of the Turkey was actually kidney beans. Beans do not go in taco salad. At the very least the menu should be honest about what is really being served. There is way too much salt in the food. Once in a while they will make something excellent and then never repeat it or, if they do, it is not the same. Considering how high the rent is, you get a small apartment, 15 minutes of house “cleaning”, disorganized activities, disinterested management, and really bad food.

Overall, this place is as good as most others, I think. However, there are a few ways they could improve. We have had not-so-good experiences in the dining room. (For instance, not giving my mother her food and when we asked about it, the girl saying she had eaten and they had cleared her plate. We were there; we knew better!). There is definitely room for improvement there. My mother needs a lot of care. I wish there could be more one-on-one in that regard. And quicker response. Of course, that would mean hiring more people. Wouldn't it be great if there were volunteers who could spend time with those who can't get around or help themselves???!!! I live out of state and only get to visit about three times a year.

THis is a very pretty facility and the sales agent assured me my mom would get great care. WELL, the staff that work there are all very friendly and nice. I truly like them, BUT they are so understaffed, don't expect your loved one to get the care that the sales rep tells you. 2 aides and 1 med tech every night for 55 patients. My mom uses her call button to have some one help her to the bathroom, but no one every answers her call. So she calls me and I call the office and they in turn tell someone to help my mom. And if it's after 8 pm, forget it. No one answers the phone until maybe ??? 20 minutes later as I am hanging on the phone for someone to answer. But it's not the staff's fault. They have 55 patients to attend to and there are only 3 of them on duty, if that. So think about that.

called front desk tonight after phone call with my mother dropped and unable to contact her. asked they send someone to check on her. half hour later i called back again. said they'd have her call me. no call. called back again. no one ever asked my name during this but i left it on the first call. on 3rd call said i'd was simply calling the local police to please see what was wrong. 5 min later they called the local family member on file and they verified she was fine. had she been in a stroke it would have been more than 45 min to have her checked on. no one from the staff ever called me back nor asked my identity or contact number when i called.

My parents have been there for a month and have not been happy with the place yet. The apartment was not ready when it was supposed to be and they had an extra few weeks. They had no hot water. It was just almost warm, They get their breakfast late and my mom is diabetic. They have mentioned this a few times. Brentwood new about her diabetes before they even got there. The air conditioner does not work in the living room and if they use the ones in the bedrooms to cool off the living room than the bedrooms get way to cold. The maintenance guy knows about it. He told them it probably needed Freon and he would have someone in Monday to take care of it. That was 2 weeks ago and they are still waiting. They limit the amount the windows can be opened so that does not help. Communication amongst the staff is awful. My parents will tell them they will not be down for a meal the day before and instead of checking that it was written on the menu paper they come up and knock on the door to see if they are coming down for the meal. They had no cable when they moved in. It was not set up for them, They went the whole weekend without TV, so they were bored. Luckily I had some movies they would like and brought them over. They really have not had a good experience here.

I have a parent living at Brentwood. Initially I felt very good about Brentwood and the services, the well-trained staff, the skilled nurses, and the administration. Over the past 4 years I have seen all of this go down hill. After being bought out twice by other companies the older skilled staff is gone and has been replaced by young people. The original nurses have gone, the administrator is always in her office, the one superb employee is now gone and I'm hoping the activities don't become status quo and childish. The list of amenities that are listed are quite embellished. There is no place for outside activity at Brentwood and others that are stated as being there are not. All in all my parent is safe, it is clean, allows pets, and she is fed.

My loved one seems to be gaining weight with the food they are providing her so they defiantly have some nutritious meals at this community. As far as the staff goes I am very pleased with the marketing director and a lady named [Removed], however I am very disappointing with the overall care my loved one has been receiving. They have been providing her basic needs but other than that they do not do much. I have found my aunt in bed before seven which is way to early for her and have many times caught the aids just lounging around on there phones. I hope some improvements will be made in the future as I am very concerned with this facility.

I wasn't very impressed with my tour of this community. First thing I noticed was the smell, there is a bad odor that lingers around the community. The community looked clean for the most part. It was a basic community, not very appealing to our taste. It was not the place for us.

My parents are back home with me now. The community looks great, everything was very nice and clean. The meals were nice, the food is good. The staff was kind and very nice. My issue was with the head nurse, she was not good at medication management. My parents medication was mishandled many times. It is a nice community. I would only recommend it if you don't need much medication management.

Sales staff could have been more informative. They were friendly, young, smiled, but weren't all too informative. Gave me a stack of papers to sign at that was just about it. My Uncle is 84, had to go to rehab, at the same time his wife died of brain cancer. Anyway after he was released from rehab I got him into Tanglewood. They didn't tell us about the 1,500.00 "Community Fee" up front, said it was for cleaning, painting, new carpeting, and administration costs. Well I moved him in and there was no new paint, no new carpeting, and no cable hook up. The general housekeeping appears to be cosmetic. I had to pitch a fit to get his cable hooked up. I talked to a family and it took them three weeks to get cable. They also want a months notice to move out. You don't know what your loved ones body is going to do. Well my uncle fell And broke his hip So back to rehab as they dont provide that service. So we had to give a months notice and had to pay 2,000.00 for an empty room. I'm 57 years old and had to move his furniture out by myself. I left an old chair and got a call from the business agent saying they couldn't release the room till I removed the chair. What did I pay 1,500.00 for? As far as my uncles care I'll give them 8 out of 10. The administration I'll give a 4. Good riddance.

My step father is a resident of Brentwood. He has often told me someone (staff?) enters his apartment when he is not there. It is evident his things have been moved around as if searching for things, lights turned off he knows he has left on. He voiced his concern, was not taken seriously, and the uninvited entering continues. I feel this is a personal safety problem and he should be able to leave his apartment without worrying who and why (someone) has been in his apartment. It is also an invasion of privacy. Another problem that has come up is at times no one comes to assist him to meals. When he mentioned this, one excuse was they heard him talking on the the phone and didn't want to bother him. He takes insulin daily for diabetes and it is dangerous for him to miss meals. I do not live in Niles and am not able to bring his concerns to your administration. Please look into these issues so there is resolution. He very much enjoys the food served and activities that are scheduled.

It didn't seem like they were ready for us when we moved in. The room was kept pretty clean, and a couple of times the room was rather a mess. The nurse Linda, I was not too happy with her. There were medical procedures that were conducted without my permission, or even notification. Michelle was most helpful and cooperative, Celeste was outstanding, I can't compliment her enough. A few others did well, if you are somewhat healthy, you are probably fine. They have great activities, the activities director is wonderful. Calvin is an outstanding young man, what a great C.N.A. Todd is a terrific director of food services, the food was delicious. The maintenance was good. Stephanie was always concerned about me. Brenda did a fine job. The receptionist was wonderful. The rooms were nice, I liked the accommodation and size. The doctor they have on staff there is outstanding, very proactive. It's a beautiful facility.

The people staying there are horrible, not all but a lot of them. My rooms were nice.

Well, if placing a loved one here anytime after September make sure to ask how much the cost will increase in the next year. We were blindsided when a month after mom was here to find out they were increasing every cost by 10% in the new year. Care we were told could be met is not. Major staffing changes continue to occur but we are not formed of them. We just find out. Bottom line if I had to review this place I would not recommend it for someone that really needs assistance on a daily basis. We are in the process of looking at other places

Management has no experience dealing with the elderly. Activities director either ie simple and not challenging. Most residents don't receive weekly housekeeping. Most Servers don't see to residents needs ie, Go in bathroom and come out wearing same gloves, picking up thing off floor while serving. Rude to residents, Food is getting better but nothing is hot. Are they trained in restaurant etiquette?