Priority Life Care

We picked this community because, it was the closest, it was clean, and it came off as a good first impression. They are extremely short staffed. They would need to hire more people, to improve the care services. It takes too long to respond if they do respond. They are friendly. The food is not warm when my loved one receives meals. On the weekends, no one is really taking out the trash. Overall, I would not recommend this facility.

My mom was very happy here for the first 6 months, but then everything changed. Over the past year, services have slipped considerably and 6-7 of the well-liked staff have left. Room cleaning and sheet & towel changes are inconsistent (mom has had to ask after 2-3 weeks); the food is good but residents wait 45 minutes to 1 hour to get served just about every meal (including for a bowl of cereal); there are lots of activities listed on the calendar but they are often cancelled (30%-50% of the time) or no staff shows up to get things started. Residents hardly show up now. Most worrisome is when my mom has felt sick and is told someone will follow up, they often don't. I understand staffing is an issue everywhere, but nothing has improved in 8 months! It's a beautiful facility, the food is very good, and they handle COVID quarantining well. However, my mom is annoyed and bored a lot. This is not what we were promised.

They do great with the activities and she loves the food. There have been some concerns on whether they are making sure she is cleaned up daily and clothes changed. We have been up quite a few times and she has had the same clothes on 4 days in a row. The staff is very friendly.

The staff is friendly, however they raise the cost of rent 10% annually and move every resident to month to month after 1st year. Making it hard for seniors on fixed income to stay. Food is decent, but no snacks or drinks throughout day as advertised. Recently hired an activities director. Takes a long time to have meals sometimes 1.5-2 hours to receive food and eat. Typically clean in common areas. Office staff is hard to get a hold of, but extremely nice when you do get ahold of them

Dad has been here for about 2 months, as far as the facility goes, we have no complaints. The food and the care have been very good. We have a problem with money being stolen from his apartment on 3 different occasions. Atria is kind of blowing it off and they do not have security cameras. They said the best that we could do would be to put camera inside of his apartment. If you took the theft issues out, I would have zero problems, it has been great.

I think the community could improve on staffing, I believe they are a little short on staffing care for the residents. I think doors should be locked at night for the memory care residents so residents cannot wonder without supervision. They have a patio that leads to outside that they do not lock at night and residents have wondered outside without the staffing knowing they were even gone. Communication has been terrible, when a hurricane happened I had not been notified, or updated on what was happening.

We picked this community because, Initially my loved one was going to be in the personal care facility and it we were impressed with what we saw. We really like all that level of care had to offer. That's why we chose it. But they were moved to the memory care unit shortly after their arrival. That is the reason for the low scores, the memory care unit.

I toured this community and it was ok. It was clean and staff was friendly, a little more pricey than several of the others that I toured. The presentation and tour itself was also much shorter than others that I toured.

They seem to always be short-staffed, which is unfortunate but happening across the board everywhere. There is a lot of staff changeover. My understanding is that the residents should be eating in the dining area but end up eating in their room because there's not enough staff. The staff that are there are friendly. The care is mostly good. I just have to stay on top of it.

Check staff out before hiring, aides do not want to work. I do not want aides to tell me I have to do something I want to keep my independence

mixed - staff does listed and try to accommodate. Hiring of more staff has just taken place. My review is reflective of before the hire. This has been a sufficient good placement

The people were very nice and super overall. Reading their policies and everything, other patients weren't supposed to go into other rooms etc. But after his surgery I advised them was taking him home with me and they wouldn't allow it due to their policy as they had a 30 day policy to release him. So they wouldn't follow policy on the rooms as noted above, but when we had tried to take him home they wouldn't allow. Would seem as if they would pick and choose which policies to follow which didn't seem correct or right. Other than the issue noted, most everything was pretty well there even though were there for a short period of time.

It's positive as long as you don't need any specialized medical care. I'm ran into an issue because my dad needed more help than an assisted living place can handle. Communication between the community and me & my family has been good. They mostly communicate through email and phone call. I would describe their staff as very nice and helpful. I'd also like to give a shoutout to my advisor from A Place for Mom, [name removed]. She was very super helpful and very personable. Obviously, it's a very emotional time and she was very comforting as well as helpful. I looked forward to having her call.

My parents are very disappointed with the food. It's not bad, but it's not good, and there's not much selection when you have food delivered vs. eating in the dining room. They often get orders wrong. They don't pay attention to dietary concerns or timelines of serving food for diabetics, which can have serious health consequences. I understand they're short-staffed, but they're not listening to our concerns regarding the food. It is a good place otherwise The staff is friendly and helpful. And the apartment is nice. It's a good size and very adequate for senior needs. The food/dining just needs serious improvement.

We have had several different incidents happen from the billing being wrong to clothes disappearing to strange people going into other residents rooms to snooping around then items come up missing. The bathroom/room is dirty where the family is cleaning it weekly. Very poor management all the way around. Have complained several times about bugs/ants and being told it's being taken care of but their still there. Also have complained since October of 2021 a broken window in my mother's room. Carpet in room is so old and dirty it won't come clean. Transportation for medical appointments is supposed to be available, twice I have had to make arrangements to take my mother for lab work at the hospital because Celebration Villa no longer does labs. It's very sad that there is no proper authorized medical personnel there. For the amount of money I pay these things should not be happening.

The local facility is great, but corporate is really hard. Billing, payments and things like that are challenging. I'm managing stuff for my mom and it's hard here, it can be very difficult. The people at the local place are really great, but they are understaffed which I think goes back to corporate. There's' a question of - are they paying them enough, are they giving them benefits?, etc.. They have a hard time keeping help. The activities have made a world of difference to my mom. She would not leave the house before, and she is now fully engaged in activities throughout the week. Some of their activities include bingo 4 times a week, field trips to lunch or the park, religious services for different denominations, and exercise that is appropriate for their physical capabilities. Overall I would recommend Holiday The Venetian Gardens to others.